HT204075: If you can’t send or receive email on your Mac

Learn about If you can’t send or receive email on your Mac
Geoguy99

Q: Mail will not start or come up on my iMac.

Why does Mail no longer work on my iMac? running on El Capitan?

iMac, iOS 7.1.1

Posted on Jun 10, 2016 12:07 PM

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Q: Mail will not start or come up on my iMac.

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  • by Eric Root,

    Eric Root Eric Root Jun 10, 2016 2:24 PM in response to Geoguy99
    Level 9 (69,881 points)
    iTunes
    Jun 10, 2016 2:24 PM in response to Geoguy99

    What happens when you try to open Mail?

     

    Do a backup, preferably 2 on 2 separate drives.

     

    Quit Mail.

     

    Go to Finder and select your user/home folder. With that Finder window as the front window, either select Finder/View/Show View options or go command - J.  When the View options opens, check ’Show Library Folder’. That should make your user library folder visible in your user/home folder. Go to Library/Containers/com.apple.mail.  Move the folder com.apple.mail to your desktop. You must move the entire folder, not just the contents.

     

    Restart, re-launch Mail and test. If the problem is solved, recreate any required Mail settings and import any emails you want to save from the folder on the desktop. You can then put the folder in the Trash. If the problem remains, return the folder to where you got it replacing the one that is there. 

     

    If that doesn’t solve it repeat the above using Containers/com.apple.MailServiceAgent.

    Information learned from Linc Davis. Thanks to leonie for some information contained in this.