CharlesAnnexus

Q: iMac running slow in all apps, frequently with spinning beachball

It doesn't seem to matter what app I am in (even the Finder), it can take up to a minute to do simple tasks. I frequently will get the beachball and have to force quit a lot (usually after waiting several minutes). Getting a simple Google window open in different browsers (websites freeze, don't come up or just get the spinning beachball), doing most things in PowerPoint (especially going to Master Slides), opening pretty much any app (I mainly just use the core Adobe and Microsoft Office apps), etc. I am hard connected to an office ethernet connection. I keep a pretty clean Mac, not a lot of extras. Disk Utility doesn't find anything wrong. I have copied and pasted an Etre report below. Any suggestions short of getting a new iMac?

 

EtreCheck version: 2.9.12 (265)

Report generated 2016-06-09 12:19:33

Download EtreCheck from https://etrecheck.com

Runtime 2:18

Performance: Excellent

 

Click the [Support] links for help with non-Apple products.

Click the [Details] links for more information about that line.

 

Check Apple signatures: Enabled

 

Problem: Computer is too slow

 

Hardware Information: ⓘ

    iMac (27-inch, Late 2012)

    [Technical Specifications] - [User Guide] - [Warranty & Service]

    iMac - model: iMac13,2

    1 3.2 GHz Intel Core i5 CPU: 4-core

    16 GB RAM Upgradeable - [Instructions]

        BANK 0/DIMM0

            8 GB DDR3 1600 MHz ok

        BANK 1/DIMM0

            8 GB DDR3 1600 MHz ok

        BANK 0/DIMM1

            Empty  

        BANK 1/DIMM1

            Empty  

    Bluetooth: Good - Handoff/Airdrop2 supported

    Wireless: Unknown

Video Information: ⓘ

    NVIDIA GeForce GTX 680MX - VRAM: 2048 MB

        iMac 2560 x 1440

 

System Software: ⓘ

    OS X El Capitan 10.11.5 (15F34) - Time since boot: about 3 hours

 

Disk Information: ⓘ

    APPLE HDD ST1000DM003 disk0 : (1 TB) (Rotational)

        EFI (disk0s1) <not mounted> : 210 MB

        Macintosh HD (disk0s2) / : 999.35 GB (241.96 GB free)

        Recovery HD (disk0s3) <not mounted>  [Recovery]: 650 MB

 

USB Information: ⓘ

    Apple Inc. BRCM20702 Hub

        Apple Inc. Bluetooth USB Host Controller

    Apple, Inc. Keyboard Hub

        Apple Inc. Apple Keyboard

    Apple Inc. FaceTime HD Camera (Built-in)

    Apple Inc. iPhone

    PixArt USB Optical Mouse

 

Thunderbolt Information: ⓘ

    Apple Inc. thunderbolt_bus

 

Gatekeeper: ⓘ

    Mac App Store and identified developers

 

Kernel Extensions: ⓘ

        /Library/Extensions

    [loaded]    com.sophos.kext.sav (9.4.52 - SDK 10.9 - 2016-06-06) [Support]

    [loaded]    com.sophos.nke.swi (9.4.52 - SDK 10.9 - 2016-06-06) [Support]

    [not loaded]    com.wacom.kext.ftdi (1.0 - SDK 10.10 - 2016-06-06) [Support]

    [not loaded]    com.wacom.kext.wacomtablet (Wacom Tablet 6.3.13-3 - SDK 10.10 - 2016-06-06) [Support]

 

Startup Items: ⓘ

    ProTec6b: Path: /Library/StartupItems/ProTec6b

    Startup items are obsolete in OS X Yosemite

 

System Launch Agents: ⓘ

    [running]    com.apple.Finder.plist (2015-09-04) - Invalid signature!

    [loaded]    com.apple.FollowUpUI.plist (2015-10-08) - Invalid signature!

    [loaded]    com.apple.ScreenReaderUIServer.plist (2015-09-09) - Invalid signature!

    [loaded]    com.apple.powerchime.plist (2015-08-22) - Invalid signature!

    [loaded]    com.apple.quicklook.32bit.plist (2015-08-22) - Invalid signature!

    [loaded]    com.apple.quicklook.plist (2015-08-22) - Invalid signature!

    [loaded]    com.apple.quicklook.ui.helper.plist (2015-08-22) - Invalid signature!

    [not loaded]    7 Apple tasks

    [loaded]    151 Apple tasks

    [running]    80 Apple tasks

 

System Launch Daemons: ⓘ

    [not loaded]    43 Apple tasks

    [loaded]    158 Apple tasks

    [running]    90 Apple tasks

 

Launch Agents: ⓘ

    [not loaded]    com.adobe.AAM.Updater-1.0.plist (2016-05-10) [Support]

    [running]    com.adobe.AdobeCreativeCloud.plist (2016-03-15) [Support]

    [running]    com.citrixonline.GoToMyPC.LaunchAgent.plist (2016-02-27) [Support]

    [running]    com.sophos.uiserver.plist (2015-09-24) [Support]

    [running]    com.wacom.wacomtablet.plist (2015-07-09) [Support]

 

Launch Daemons: ⓘ

    [loaded]    com.adobe.ARMDC.Communicator.plist (2015-04-09) [Support]

    [loaded]    com.adobe.ARMDC.SMJobBlessHelper.plist (2015-04-09) [Support]

    [loaded]    com.adobe.SwitchBoard.plist (2013-03-06) [Support]

    [running]    com.adobe.adobeupdatedaemon.plist (2016-04-12) [Support]

    [loaded]    com.adobe.agsservice.plist (2016-04-12) [Support]

    [loaded]    com.adobe.fpsaud.plist (2016-05-09) [Support]

    [running]    com.citrixonline.GoToMyPC.CommAgent.plist (2016-02-26) [Support]

    [loaded]    com.google.keystone.daemon.plist (2015-08-05) [Support]

    [loaded]    com.malwarebytes.MBAMHelperTool.plist (2015-11-03) [Support]

    [loaded]    com.microsoft.autoupdate.helpertool.plist (2016-05-11) [Support]

    [loaded]    com.microsoft.office.licensing.helper.plist (2014-02-26) [Support]

    [loaded]    com.microsoft.office.licensingV2.helper.plist (2015-10-08) [Support]

    [running]    com.sophos.common.servicemanager.plist (2016-02-10) [Support]

 

User Launch Agents: ⓘ

    [loaded]    com.adobe.AAM.Updater-1.0.plist (2015-08-24) [Support]

    [loaded]    com.citrixonline.GoToMeeting.G2MUpdate.plist (2016-05-13) [Support]

 

User Login Items: ⓘ

    iTunesHelper    Application  (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)

    Dropbox    Application  (/Applications/Dropbox.app)

    AdobeResourceSynchronizer    Application Hidden (/Applications/Adobe Acrobat DC/Adobe Acrobat.app/Contents/Helpers/AdobeResourceSynchronizer.app)

    AnnexusToDo.rtf    Rich Text Document Hidden (~/Desktop/AnnexusToDo.rtf)

 

Other Apps: ⓘ

    [running]    com.adobe.CCLibrary.542112

    [running]    com.adobe.CCXProcess.541472

    [running]    com.adobe.acc.AdobeDesktopService.101792.1591CA38-E5F7-407C-B081-AD75DBF9E230

    [running]    com.adobe.accmac.84512

    [running]    com.apple.AmbientDisplayAgent

    [running]    com.apple.BKAgentService

    [running]    com.apple.ImageCaptureExtension2.109472

    [loaded]    com.apple.MailServiceAgent

    [running]    com.etresoft.EtreCheck.777952

    [running]    com.getdropbox.dropbox.463712

    [running]    com.sophos.autoupdate

    [running]    com.sophos.configuration

    [running]    com.sophos.intercheck

    [running]    com.sophos.notification

    [running]    com.sophos.scan

    [running]    com.sophos.sxld

    [running]    com.sophos.webd

    [running]    com.wacom.TabletDriver.100192

    [running]    com.wacom.WacomTouchDriver.98912

    [loaded]    403 Apple tasks

    [running]    214 Apple tasks

 

Internet Plug-ins: ⓘ

    o1dbrowserplugin: 5.41.0.0 - SDK 10.8 (2015-04-09) [Support]

    Default Browser: 601 - SDK 10.11 (2016-06-06)

    AdobeExManDetect: AdobeExManDetect 1.1.0.0 - SDK 10.7 (2013-12-11) [Support]

    WacomTabletPlugin: WacomTabletPlugin 2.1.0.6 - SDK 10.9 (2015-07-09) [Support]

    AdobeAAMDetect: 3.0.0.0 - SDK 10.9 (2016-04-12) [Support]

    AdobePDFViewerNPAPI: 15.007.20033 - SDK 10.8 (2015-03-17) [Support]

    FlashPlayer-10.6: 21.0.0.242 - SDK 10.6 (2016-05-12) [Support]

    QuickTime Plugin: 7.7.3 (2016-06-06)

    Flash Player: 21.0.0.242 - SDK 10.6 (2016-05-12) [Support]

    googletalkbrowserplugin: 5.41.0.0 - SDK 10.8 (2015-03-26) [Support]

    SharePointBrowserPlugin: 14.6.4 - SDK 10.6 (2016-05-11) [Support]

    AdobePDFViewer: 15.007.20033 - SDK 10.8 (2015-03-17) [Support]

 

User internet Plug-ins: ⓘ

    CitrixOnlineWebDeploymentPlugin: 1.0.105 (2013-04-25) [Support]

 

Safari Extensions: ⓘ

    iTube Studio - iSkysoft Studio - http://www.iskysoft.com (2013-04-14)

 

3rd Party Preference Panes: ⓘ

    Flash Player (2016-05-09) [Support]

    GoToMyPC Preferences (2016-02-27) [Support]

    WacomTablet (2015-07-09) [Support]

 

Time Machine: ⓘ

    Mobile backups: OFF

    Auto backup: YES

    Volumes being backed up:

        Macintosh HD: Disk size: 999.35 GB Disk used: 757.39 GB

    Destinations:

        Seagate Expansion Drive [Local]

        Total size: 2.00 TB

        Total number of backups: 5

        Oldest backup: 10/30/15, 9:00 AM

        Last backup: 6/6/16, 8:43 AM

        Size of backup disk: Too small

            Backup size 2.00 TB < (Disk used 757.39 GB X 3)

 

Top Processes by CPU: ⓘ

        12%    InterCheck

         3%    mdworker(6)

         3%    WindowServer

         1%    kernel_task

         1%    codesign

 

Top Processes by Memory: ⓘ

    1.19 GB    kernel_task

    475 MB    softwareupdated

    246 MB    Dropbox

    246 MB    mds_stores

    213 MB    SophosScanD

 

Virtual Memory Information: ⓘ

    7.21 GB    Free RAM

    8.79 GB    Used RAM (5.60 GB Cached)

    0 B    Swap Used

 

Diagnostics Information: ⓘ

    Jun 9, 2016, 10:48:09 AM    /Library/Logs/DiagnosticReports/com.apple.WebKit.Plugin.64_2016-06-09-104809_[r edacted].cpu_resource.diag [Details]

        /System/Library/Frameworks/WebKit.framework/Versions/A/XPCServices/com.apple.We bKit.Plugin.64.xpc/Contents/MacOS/com.apple.WebKit.Plugin.64

    Jun 9, 2016, 08:53:56 AM    Self test - passed

    Jun 8, 2016, 04:43:23 PM    /Library/Logs/DiagnosticReports/mds_stores_2016-06-08-164323_[redacted].crash

        /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Metadat a.framework/Versions/A/Support/mds_stores

    Jun 7, 2016, 01:01:29 PM    ~/Library/Logs/DiagnosticReports/dynamiclinkmanager_2016-06-07-130129_[redacted ].crash

        com.adobe.dynamiclinkmanager.application - /Applications/Adobe Photoshop CC 2015/Adobe Photoshop CC 2015.app/Contents/Required/DynamicLinkMediaServer/dynamiclinkmanager.app/Conten ts/MacOS/dynamiclinkmanager

    Jun 6, 2016, 04:44:53 PM    /Library/Logs/DiagnosticReports/Distiller_2016-06-06-164453_[redacted].hang

        /Applications/Adobe Acrobat DC/Acrobat Distiller.app/Contents/MacOS/Distiller

iMac, OS X El Capitan (10.11.5)

Posted on Jun 9, 2016 12:36 PM

Close

Q: iMac running slow in all apps, frequently with spinning beachball

  • All replies
  • Helpful answers

  • by rkaufmann87,

    rkaufmann87 rkaufmann87 Jun 9, 2016 12:48 PM in response to CharlesAnnexus
    Level 9 (58,115 points)
    Photos for Mac
    Jun 9, 2016 12:48 PM in response to CharlesAnnexus

    Your problem is likely due to installing the Sophos antivirus app on your computer. Antivirus, cleaning and any other third party maintenance utilities installed on a Mac are at best useless however,  they can potentially damage OS X and MUST be avoided. Please carefully read Viruses, Trojans, Malware - and other aspects of Internet Security for more tips. f

     

    To uninstall Sophos locate the developers instructions and uninstall it immediately.

  • by Baby Boomer (USofA),

    Baby Boomer (USofA) Baby Boomer (USofA) Jun 9, 2016 2:19 PM in response to CharlesAnnexus
    Level 9 (57,571 points)
    Jun 9, 2016 2:19 PM in response to CharlesAnnexus

    Also, max out your RAM.

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

    ezgif.com-resize.gif

  • by CharlesAnnexus,

    CharlesAnnexus CharlesAnnexus Jun 9, 2016 2:44 PM in response to Baby Boomer (USofA)
    Level 1 (4 points)
    Desktops
    Jun 9, 2016 2:44 PM in response to Baby Boomer (USofA)

    This happens on or near startup before I am even coming close to pushing the RAM. I looked today after an entire morning of work and Memory Pressure in Activity Monitor is the lowest rung of green. Of course I understand that in an ideal world you max the RAM out but just throwing RAM at it will probably not help in my case especially considering it is a problem from startup.

  • by CharlesAnnexus,

    CharlesAnnexus CharlesAnnexus Jun 9, 2016 3:13 PM in response to rkaufmann87
    Level 1 (4 points)
    Desktops
    Jun 9, 2016 3:13 PM in response to rkaufmann87

    Uninstalled Sophos but not sure how much it has helped. From Restart to "Bong" 0.51. Restart to Sign in screen 1.59. Open Outlook 1.33. Open Illustrator 2.34 (note: opened separately for timing). Those are just two examples. It does this extra long start with all apps. And once in an app, clicking on just about anything will elicit a beachball and 10-20 second delay before the action executes.

  • by rkaufmann87,

    rkaufmann87 rkaufmann87 Jun 9, 2016 3:18 PM in response to CharlesAnnexus
    Level 9 (58,115 points)
    Photos for Mac
    Jun 9, 2016 3:18 PM in response to CharlesAnnexus

    Restart in Safe Mode, this will clear caches. Then restart normally and test to see if there is ANY evidence of Sophos remaining. If there is then you did not fully uninstall it.

     

    Also, your system is on a hard drive, you cannot expect SSD like speed out of a traditional HD.

  • by Linc Davis,

    Linc Davis Linc Davis Jun 9, 2016 6:34 PM in response to CharlesAnnexus
    Level 10 (207,926 points)
    Applications
    Jun 9, 2016 6:34 PM in response to CharlesAnnexus

    When you see a beachball cursor or the slowness is especially bad, note the exact time: hour, minute, second.  

    These instructions must be carried out as an administrator. If you have only one user account, you are the administrator.

    Launch the Console application in any one of the following ways:

    ☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)

    ☞ In the Finder, select Go Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

    ☞ Open LaunchPad and start typing the name.

    The title of the Console window should be All Messages. If it isn't, select

              SYSTEM LOG QUERIES All Messages

    from the log list on the left. If you don't see that list, select

              View Show Log List

    from the menu bar at the top of the screen.

    Each message in the log begins with the date and time when it was entered. Scroll back to the time you noted above.

    Select the messages entered from then until the end of the episode, or until they start to repeat, whichever comes first.

    Copy the messages to the Clipboard by pressing the key combination command-C. Paste into a reply to this message by pressing command-V.

    The log contains a vast amount of information, almost all of it useless for solving any particular problem. When posting a log extract, be selective. A few dozen lines are almost always more than enough.

    Please don't indiscriminately dump thousands of lines from the log into this discussion.

    Please don't post screenshots of log messages—post the text.

    Some private information, such as your name, may appear in the log. Anonymize before posting.

    When you post the log extract, you might see an error message on the web page: "You have included content in your post that is not permitted," or "The message contains invalid characters." That's a bug in the forum software. Please post the text on Pastebin, then post a link here to the page you created.

    If you have an account on Pastebin, please don't select Private from the Paste Exposure menu on the page, because then no one but you will be able to see it.

  • by CharlesAnnexus,

    CharlesAnnexus CharlesAnnexus Jun 10, 2016 11:55 AM in response to Linc Davis
    Level 1 (4 points)
    Desktops
    Jun 10, 2016 11:55 AM in response to Linc Davis

    I logged some instances below when I got a delay/beachball as well as one unusual situation (second one down). I grabbed the times just before and just after the time I noticed the delay/beachball as well as what I was doing at the time. Hope this helps and is what you were looking for.

     

     

    Clicking in text box in PowerPoint and got a beachball at 9:15:31

    6/10/16 9:15:20.127 AM Microsoft Outlook[564]: Stream 0x7f080980 is sending an event before being opened

    6/10/16 9:15:20.127 AM Microsoft Outlook[564]: Stream 0x7f080980 is sending an event before being opened

    6/10/16 9:15:41.572 AM com.apple.xpc.launchd[1]: (com.apple.PubSub.Agent[715]) Endpoint has been activated through legacy launch(3) APIs. Please switch to XPC or bootstrap_check_in(): com.apple.pubsub.ipc

    6/10/16 9:15:41.572 AM com.apple.xpc.launchd[1]: (com.apple.PubSub.Agent[715]) Endpoint has been activated through legacy launch(3) APIs. Please switch to XPC or bootstrap_check_in(): com.apple.pubsub.notification

     

     

    Soon after, and not sure of the significance, but over the next 4 seconds there were 430 messages that started and ended with the two below, all had “kernel[0]: Sandbox: SpotlightNetHelp(393) deny(1) file-read-data”

    6/10/16 9:20:37.000 AM kernel[0]: Sandbox: SpotlightNetHelp(393) deny(1) file-read-data /Users/Charles/Library/Preferences/com.apple.LaunchServices.plist

    6/10/16 9:20:41.000 AM kernel[0]: Sandbox: SpotlightNetHelp(393) deny(1) file-read-data /Applications/Utilities/VoiceOver Utility.app/Contents/MacOS/VoiceOver Utility

     

     

    Trying to save png in Illustrator and got a beachball at 9.25.23

    6/10/16 9:25:16.125 AM garcon[750]: Invalidating watch set.

    6/10/16 9:25:16.128 AM garcon[750]: Watch set is now: {(

    file:///Users/Charles/Team%20Dropbox%20(new),

    file:///Users/Charles/Dropbox%20(Personal)/,

        file:///Users/Charles/Dropbox%20(Annexus)/

    )}.

    6/10/16 9:25:18.000 AM kernel[0]: ignored is_io_service_close(0x100000482,IOHIDParamUserClient)

    6/10/16 9:25:30.041 AM garcon[750]: Garcon destroyed (0 alive).

    6/10/16 9:25:30.044 AM ACCFinderSync[751]: host connection <NSXPCConnection: 0x7f8e69c4b5e0> connection from pid 637 invalidated

    6/10/16 9:25:30.044 AM garcon[750]: host connection <NSXPCConnection: 0x7fe793713400> connection from pid 637 invalidated

    6/10/16 9:25:31.332 AM iconservicesagent[396]: -[ISGenerateImageOp generateImageWithCompletion:] Failed to composit image for descriptor <ISBindingImageDescriptor: 0x7feaa9f04d70>.

    6/10/16 9:25:31.332 AM quicklookd[394]: Error returned from iconservicesagent: (null)

     

     

    Accessing Screensavers in System Preferences at 9.35.33

    6/10/16 9:35:33.939 AM System Preferences[774]: Unable to simultaneously satisfy constraints:

    (

        "<NSLayoutConstraint:0x7fcb344714c0 NSPopUpButton:0x7fcb3446e400'-'.width == NSPopUpButton:0x7fcb34419620'-'.width>",

        "<NSLayoutConstraint:0x7fcb34471210 NSPopUpButton:0x7fcb34056850'-'.trailing == NSPopUpButton:0x7fcb34419620'-'.trailing>",

        "<NSLayoutConstraint:0x7fcb34470ce0 NSPopUpButton:0x7fcb34419620'-'.leading == NSPopUpButton:0x7fcb34056850'-'.leading>",

        "<NSLayoutConstraint:0x7fcb34470ae0 NSPopUpButton:0x7fcb3446c940'-'.trailing == NSPopUpButton:0x7fcb3446e400'-'.trailing>",

        "<NSLayoutConstraint:0x7fcb344708c0 NSPopUpButton:0x7fcb3446e400'-'.leading == NSPopUpButton:0x7fcb3446c940'-'.leading>",

        "<NSLayoutConstraint:0x7fcb34470a40 NSImageView:0x7fcb3446fb50.centerX == NSBox:0x7fcb34418830'Active Screen Corners'.centerX>",

        "<NSLayoutConstraint:0x7fcb34470a90 H:[NSPopUpButton:0x7fcb34056850'-']-(29)-[NSImageView:0x7fcb3446fb50](LTR)>",

        "<NSLayoutConstraint:0x7fcb34470870 H:[NSImageView:0x7fcb3446fb50]-(29)-[NSPopUpButton:0x7fcb3446c940'-'](LTR)>",

        "<NSLayoutConstraint:0x7fcb34471260 NSPopUpButton:0x7fcb34056850'-'.left == NSBox:0x7fcb34418830'Active Screen Corners'.left + 34>",

        "<NSLayoutConstraint:0x7fcb34470d30 NSBox:0x7fcb34418830'Active Screen Corners'.right == NSPopUpButton:0x7fcb3446c940'-'.right + 35>"

    )

     

    Will attempt to recover by breaking constraint

    <NSLayoutConstraint:0x7fcb34470a90 H:[NSPopUpButton:0x7fcb34056850'-']-(29)-[NSImageView:0x7fcb3446fb50](LTR)>

     

    Set the NSUserDefault NSConstraintBasedLayoutVisualizeMutuallyExclusiveConstraints to YES to have -[NSWindow visualizeConstraints:] automatically called when this happens.  And/or, break on objc_exception_throw to catch this in the debugger.

    6/10/16 9:35:35.571 AM System Preferences[774]: Attempted search for modules of unknown type (4)

    6/10/16 9:35:39.072 AM com.apple.xpc.launchd[1]: (com.apple.xpc.launchd.domain.pid.MediaLibraryService.781) Path not allowed in target domain: type = pid, path = /Library/Frameworks/iTunesLibrary.framework/Versions/A/XPCServices/com.apple.iT unesLibraryService.xpc error = 147: The specified service did not ship in the requestor's bundle, origin = /System/Library/Frameworks/MediaLibrary.framework/Versions/A/XPCServices/com.ap ple.MediaLibraryService.xpc

    6/10/16 9:35:39.073 AM com.apple.xpc.launchd[1]: (com.apple.xpc.launchd.domain.pid.MediaLibraryService.781) Path not allowed in target domain: type = pid, path = /Library/Frameworks/iTunesLibrary.framework/Versions/A/XPCServices/com.apple.iT unesLibraryService.xpc error = 147: The specified service did not ship in the requestor's bundle, origin = /System/Library/Frameworks/MediaLibrary.framework/Versions/A/XPCServices/com.ap ple.MediaLibraryService.xpc

    6/10/16 9:35:39.080 AM com.apple.SecurityServer[85]: Session 100027 created

    6/10/16 9:35:41.991 AM com.apple.SecurityServer[85]: Session 100028 created

    6/10/16 9:35:44.276 AM System Preferences[774]: [09:35:44.275] <<< FFR_Common >>> FigFormatReaderCreateForStreamReturningMatchingContainerLabelType: *** Could not find format reader for URL "file:///Library/Screen%20Savers/Default%20Collections/2-Aerial/Aerial01.jpg" path "/Library/Screen Savers/Default Collections/2-Aerial/Aerial01.jpg" extension "jpg" FileType '' MIMETYPE "(null)" SuggFileName "(null)" SuggNameExtension "(null)"

    6/10/16 9:35:44.276 AM System Preferences[774]: [09:35:44.276] FigFormatReaderCreateForStreamReturningMatchingContainerLabelType signalled err=-12847 (kFigFormatReaderError_FileNotRecognized) (Unrecognized content) at /Library/Caches/com.apple.xbs/Sources/CoreMedia/CoreMedia-1731.15.204/Prototype s/FormatHandlers/FigFormatReader_Common.c line 2158

    Note: it then repeats similar messages 10 more times.

     

     

    Simply opening a new email in Outlook

    6/10/16 9:49:41.000 AM kernel[0]: nvDevice: IOUserClient outputCount count mismatch

    6/10/16 9:49:43.447 AM Microsoft Outlook[564]: -[WDPromptWindowController loadWindow]: failed to load window nib file 'WDPromptWindow'.

    6/10/16 9:49:43.839 AM Microsoft Outlook[564]: Failed to connect (bccContainer) outlet from (MessageComposeViewController) to (OLUnconstrainedAutoLayoutView): missing setter or instance variable

    6/10/16 9:49:44.882 AM WindowServer[159]: disable_update_timeout: UI updates were forcibly disabled by application "Microsoft Outlook" for over 1.00 seconds. Server has re-enabled them.

    6/10/16 9:49:45.891 AM WindowServer[159]: common_reenable_update: UI updates were finally reenabled by application "Microsoft Outlook" after 2.01 seconds [0.50fps] (server forcibly re-enabled them after 1.00 seconds [1.00fps])

    6/10/16 9:49:47.228 AM WindowServer[159]: disable_update_timeout: UI updates were forcibly disabled by application "Microsoft Outlook" for over 1.00 seconds. Server has re-enabled them.

    6/10/16 9:49:47.419 AM WindowServer[159]: common_reenable_update: UI updates were finally reenabled by application "Microsoft Outlook" after 1.19 seconds [0.84fps] (server forcibly re-enabled them after 1.00 seconds [1.00fps])

    6/10/16 9:49:51.845 AM WindowServer[159]: disable_update_timeout: UI updates were forcibly disabled by application "Microsoft Outlook" for over 1.00 seconds. Server has re-enabled them.

    6/10/16 9:49:53.467 AM WindowServer[159]: common_reenable_update: UI updates were finally reenabled by application "Microsoft Outlook" after 2.62 seconds [0.38fps] (server forcibly re-enabled them after 1.00 seconds [1.00fps])

    6/10/16 9:50:10.361 AM Microsoft Outlook[564]: Error loading /Applications/Microsoft Outlook.app/Contents/SharedSupport/Proofing Tools/English Contextual Speller.proofingtool/Contents/MacOS/Contextual Speller:  dlopen(/Applications/Microsoft Outlook.app/Contents/SharedSupport/Proofing Tools/English Contextual Speller.proofingtool/Contents/MacOS/Contextual Speller, 262): Library not loaded: @rpath/MicrosoftProofingLanguageData.framework/Versions/A/MicrosoftProofingLang uageData

      Referenced from: /Applications/Microsoft Outlook.app/Contents/SharedSupport/Proofing Tools/English Contextual Speller.proofingtool/Contents/MacOS/Contextual Speller

      Reason: image not found

    Note: it then repeats the last message 20 times.

  • by Linc Davis,

    Linc Davis Linc Davis Jun 10, 2016 12:03 PM in response to CharlesAnnexus
    Level 10 (207,926 points)
    Applications
    Jun 10, 2016 12:03 PM in response to CharlesAnnexus

    There may be other issues, but it looks like your Office installation is either corrupt or outdated. I suggest that you reinstall or update it.

  • by CharlesAnnexus,

    CharlesAnnexus CharlesAnnexus Jun 10, 2016 1:32 PM in response to Linc Davis
    Level 1 (4 points)
    Desktops
    Jun 10, 2016 1:32 PM in response to Linc Davis

    I will give that a shot and let you know. It happens though in all apps and the Finder, not just Office.

  • by ChrisDLA,

    ChrisDLA ChrisDLA Jun 10, 2016 3:41 PM in response to CharlesAnnexus
    Level 1 (8 points)
    Jun 10, 2016 3:41 PM in response to CharlesAnnexus

    I have 21.5 iMac, 4 GB ram, mid 2010, and recently struggled with similar symptoms. I did install Avira anti virus, worried if that might be a concern. Took it to Genius Bar, they quickly determined that my hard drive was in the process of failing.. took it to a nearby Apple authorized vendor who installed a new drive. I restored the data from a TimeMachine backup. But it was an issue for me for several weeks before the Apple tech led me in the right direction.

  • by rkaufmann87,

    rkaufmann87 rkaufmann87 Jun 10, 2016 3:50 PM in response to ChrisDLA
    Level 9 (58,115 points)
    Photos for Mac
    Jun 10, 2016 3:50 PM in response to ChrisDLA

    ChrisDLA wrote:

     

    I have 21.5 iMac, 4 GB ram, mid 2010, and recently struggled with similar symptoms. I did install Avira anti virus, worried if that might be a concern. Took it to Genius Bar, they quickly determined that my hard drive was in the process of failing.. took it to a nearby Apple authorized vendor who installed a new drive. I restored the data from a TimeMachine backup. But it was an issue for me for several weeks before the Apple tech led me in the right direction.

    Immediately uninstall the AV app you installed by following the developers instructions.. AV, cleaning, and ALL third party maintenance utilities are at best 100% unnecessary and at worst can be destructive to OS X. Please carefully read Viruses, Trojans, Malware - and other aspects of Internet Security. You can also find Linc Davis's advice in these forums on AV and you will see a more detailed explanation than mine.

  • by ChrisDLA,

    ChrisDLA ChrisDLA Jun 10, 2016 3:55 PM in response to rkaufmann87
    Level 1 (8 points)
    Jun 10, 2016 3:55 PM in response to rkaufmann87

    Oh.. I DID uninstall it.. I guess I should have made that clear. Thanks for helpful links..