Q: iMac running slow in all apps, frequently with spinning beachball
It doesn't seem to matter what app I am in (even the Finder), it can take up to a minute to do simple tasks. I frequently will get the beachball and have to force quit a lot (usually after waiting several minutes). Getting a simple Google window open in different browsers (websites freeze, don't come up or just get the spinning beachball), doing most things in PowerPoint (especially going to Master Slides), opening pretty much any app (I mainly just use the core Adobe and Microsoft Office apps), etc. I am hard connected to an office ethernet connection. I keep a pretty clean Mac, not a lot of extras. Disk Utility doesn't find anything wrong. I have copied and pasted an Etre report below. Any suggestions short of getting a new iMac?
EtreCheck version: 2.9.12 (265)
Report generated 2016-06-09 12:19:33
Download EtreCheck from https://etrecheck.com
Runtime 2:18
Performance: Excellent
Click the [Support] links for help with non-Apple products.
Click the [Details] links for more information about that line.
Check Apple signatures: Enabled
Problem: Computer is too slow
Hardware Information: ⓘ
iMac (27-inch, Late 2012)
[Technical Specifications] - [User Guide] - [Warranty & Service]
iMac - model: iMac13,2
1 3.2 GHz Intel Core i5 CPU: 4-core
16 GB RAM Upgradeable - [Instructions]
BANK 0/DIMM0
8 GB DDR3 1600 MHz ok
BANK 1/DIMM0
8 GB DDR3 1600 MHz ok
BANK 0/DIMM1
Empty
BANK 1/DIMM1
Empty
Bluetooth: Good - Handoff/Airdrop2 supported
Wireless: Unknown
Video Information: ⓘ
NVIDIA GeForce GTX 680MX - VRAM: 2048 MB
iMac 2560 x 1440
System Software: ⓘ
OS X El Capitan 10.11.5 (15F34) - Time since boot: about 3 hours
Disk Information: ⓘ
APPLE HDD ST1000DM003 disk0 : (1 TB) (Rotational)
EFI (disk0s1) <not mounted> : 210 MB
Macintosh HD (disk0s2) / : 999.35 GB (241.96 GB free)
Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
USB Information: ⓘ
Apple Inc. BRCM20702 Hub
Apple Inc. Bluetooth USB Host Controller
Apple, Inc. Keyboard Hub
Apple Inc. Apple Keyboard
Apple Inc. FaceTime HD Camera (Built-in)
Apple Inc. iPhone
PixArt USB Optical Mouse
Thunderbolt Information: ⓘ
Apple Inc. thunderbolt_bus
Gatekeeper: ⓘ
Mac App Store and identified developers
Kernel Extensions: ⓘ
/Library/Extensions
[loaded] com.sophos.kext.sav (9.4.52 - SDK 10.9 - 2016-06-06) [Support]
[loaded] com.sophos.nke.swi (9.4.52 - SDK 10.9 - 2016-06-06) [Support]
[not loaded] com.wacom.kext.ftdi (1.0 - SDK 10.10 - 2016-06-06) [Support]
[not loaded] com.wacom.kext.wacomtablet (Wacom Tablet 6.3.13-3 - SDK 10.10 - 2016-06-06) [Support]
Startup Items: ⓘ
ProTec6b: Path: /Library/StartupItems/ProTec6b
Startup items are obsolete in OS X Yosemite
System Launch Agents: ⓘ
[running] com.apple.Finder.plist (2015-09-04) - Invalid signature!
[loaded] com.apple.FollowUpUI.plist (2015-10-08) - Invalid signature!
[loaded] com.apple.ScreenReaderUIServer.plist (2015-09-09) - Invalid signature!
[loaded] com.apple.powerchime.plist (2015-08-22) - Invalid signature!
[loaded] com.apple.quicklook.32bit.plist (2015-08-22) - Invalid signature!
[loaded] com.apple.quicklook.plist (2015-08-22) - Invalid signature!
[loaded] com.apple.quicklook.ui.helper.plist (2015-08-22) - Invalid signature!
[not loaded] 7 Apple tasks
[loaded] 151 Apple tasks
[running] 80 Apple tasks
System Launch Daemons: ⓘ
[not loaded] 43 Apple tasks
[loaded] 158 Apple tasks
[running] 90 Apple tasks
Launch Agents: ⓘ
[not loaded] com.adobe.AAM.Updater-1.0.plist (2016-05-10) [Support]
[running] com.adobe.AdobeCreativeCloud.plist (2016-03-15) [Support]
[running] com.citrixonline.GoToMyPC.LaunchAgent.plist (2016-02-27) [Support]
[running] com.sophos.uiserver.plist (2015-09-24) [Support]
[running] com.wacom.wacomtablet.plist (2015-07-09) [Support]
Launch Daemons: ⓘ
[loaded] com.adobe.ARMDC.Communicator.plist (2015-04-09) [Support]
[loaded] com.adobe.ARMDC.SMJobBlessHelper.plist (2015-04-09) [Support]
[loaded] com.adobe.SwitchBoard.plist (2013-03-06) [Support]
[running] com.adobe.adobeupdatedaemon.plist (2016-04-12) [Support]
[loaded] com.adobe.agsservice.plist (2016-04-12) [Support]
[loaded] com.adobe.fpsaud.plist (2016-05-09) [Support]
[running] com.citrixonline.GoToMyPC.CommAgent.plist (2016-02-26) [Support]
[loaded] com.google.keystone.daemon.plist (2015-08-05) [Support]
[loaded] com.malwarebytes.MBAMHelperTool.plist (2015-11-03) [Support]
[loaded] com.microsoft.autoupdate.helpertool.plist (2016-05-11) [Support]
[loaded] com.microsoft.office.licensing.helper.plist (2014-02-26) [Support]
[loaded] com.microsoft.office.licensingV2.helper.plist (2015-10-08) [Support]
[running] com.sophos.common.servicemanager.plist (2016-02-10) [Support]
User Launch Agents: ⓘ
[loaded] com.adobe.AAM.Updater-1.0.plist (2015-08-24) [Support]
[loaded] com.citrixonline.GoToMeeting.G2MUpdate.plist (2016-05-13) [Support]
User Login Items: ⓘ
iTunesHelper Application (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)
Dropbox Application (/Applications/Dropbox.app)
AdobeResourceSynchronizer Application Hidden (/Applications/Adobe Acrobat DC/Adobe Acrobat.app/Contents/Helpers/AdobeResourceSynchronizer.app)
AnnexusToDo.rtf Rich Text Document Hidden (~/Desktop/AnnexusToDo.rtf)
Other Apps: ⓘ
[running] com.adobe.CCLibrary.542112
[running] com.adobe.CCXProcess.541472
[running] com.adobe.acc.AdobeDesktopService.101792.1591CA38-E5F7-407C-B081-AD75DBF9E230
[running] com.adobe.accmac.84512
[running] com.apple.AmbientDisplayAgent
[running] com.apple.BKAgentService
[running] com.apple.ImageCaptureExtension2.109472
[loaded] com.apple.MailServiceAgent
[running] com.etresoft.EtreCheck.777952
[running] com.getdropbox.dropbox.463712
[running] com.sophos.autoupdate
[running] com.sophos.configuration
[running] com.sophos.intercheck
[running] com.sophos.notification
[running] com.sophos.scan
[running] com.sophos.sxld
[running] com.sophos.webd
[running] com.wacom.TabletDriver.100192
[running] com.wacom.WacomTouchDriver.98912
[loaded] 403 Apple tasks
[running] 214 Apple tasks
Internet Plug-ins: ⓘ
o1dbrowserplugin: 5.41.0.0 - SDK 10.8 (2015-04-09) [Support]
Default Browser: 601 - SDK 10.11 (2016-06-06)
AdobeExManDetect: AdobeExManDetect 1.1.0.0 - SDK 10.7 (2013-12-11) [Support]
WacomTabletPlugin: WacomTabletPlugin 2.1.0.6 - SDK 10.9 (2015-07-09) [Support]
AdobeAAMDetect: 3.0.0.0 - SDK 10.9 (2016-04-12) [Support]
AdobePDFViewerNPAPI: 15.007.20033 - SDK 10.8 (2015-03-17) [Support]
FlashPlayer-10.6: 21.0.0.242 - SDK 10.6 (2016-05-12) [Support]
QuickTime Plugin: 7.7.3 (2016-06-06)
Flash Player: 21.0.0.242 - SDK 10.6 (2016-05-12) [Support]
googletalkbrowserplugin: 5.41.0.0 - SDK 10.8 (2015-03-26) [Support]
SharePointBrowserPlugin: 14.6.4 - SDK 10.6 (2016-05-11) [Support]
AdobePDFViewer: 15.007.20033 - SDK 10.8 (2015-03-17) [Support]
User internet Plug-ins: ⓘ
CitrixOnlineWebDeploymentPlugin: 1.0.105 (2013-04-25) [Support]
Safari Extensions: ⓘ
iTube Studio - iSkysoft Studio - http://www.iskysoft.com (2013-04-14)
3rd Party Preference Panes: ⓘ
Flash Player (2016-05-09) [Support]
GoToMyPC Preferences (2016-02-27) [Support]
WacomTablet (2015-07-09) [Support]
Time Machine: ⓘ
Mobile backups: OFF
Auto backup: YES
Volumes being backed up:
Macintosh HD: Disk size: 999.35 GB Disk used: 757.39 GB
Destinations:
Seagate Expansion Drive [Local]
Total size: 2.00 TB
Total number of backups: 5
Oldest backup: 10/30/15, 9:00 AM
Last backup: 6/6/16, 8:43 AM
Size of backup disk: Too small
Backup size 2.00 TB < (Disk used 757.39 GB X 3)
Top Processes by CPU: ⓘ
12% InterCheck
3% mdworker(6)
3% WindowServer
1% kernel_task
1% codesign
Top Processes by Memory: ⓘ
1.19 GB kernel_task
475 MB softwareupdated
246 MB Dropbox
246 MB mds_stores
213 MB SophosScanD
Virtual Memory Information: ⓘ
7.21 GB Free RAM
8.79 GB Used RAM (5.60 GB Cached)
0 B Swap Used
Diagnostics Information: ⓘ
Jun 9, 2016, 10:48:09 AM /Library/Logs/DiagnosticReports/com.apple.WebKit.Plugin.64_2016-06-09-104809_[r edacted].cpu_resource.diag [Details]
/System/Library/Frameworks/WebKit.framework/Versions/A/XPCServices/com.apple.We bKit.Plugin.64.xpc/Contents/MacOS/com.apple.WebKit.Plugin.64
Jun 9, 2016, 08:53:56 AM Self test - passed
Jun 8, 2016, 04:43:23 PM /Library/Logs/DiagnosticReports/mds_stores_2016-06-08-164323_[redacted].crash
/System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Metadat a.framework/Versions/A/Support/mds_stores
Jun 7, 2016, 01:01:29 PM ~/Library/Logs/DiagnosticReports/dynamiclinkmanager_2016-06-07-130129_[redacted ].crash
com.adobe.dynamiclinkmanager.application - /Applications/Adobe Photoshop CC 2015/Adobe Photoshop CC 2015.app/Contents/Required/DynamicLinkMediaServer/dynamiclinkmanager.app/Conten ts/MacOS/dynamiclinkmanager
Jun 6, 2016, 04:44:53 PM /Library/Logs/DiagnosticReports/Distiller_2016-06-06-164453_[redacted].hang
/Applications/Adobe Acrobat DC/Acrobat Distiller.app/Contents/MacOS/Distiller
iMac, OS X El Capitan (10.11.5)
Posted on Jun 9, 2016 12:36 PM
