kiodos

Q: Unresponsive trackpad - huge bug

Hi everybody,

 

Me and my GF experienced this issue surprisingly at the same time on two Macbook Pro 15" (Mid 2010 and Mid 2012) far away 400 km (so no sort of influence on each other)

 

After upgrading El Capitan to the 10.11.5 release the trackpad become unresponsive/crazy and the cursor starts to jump everywhere.

 

We tried to remove the dust (even if I excluded it because of the care that I have for the Mac), clean the surface, reset NVRAM, reset SMC by removing the battery.

No bulges have been detected on the batteries. We tried to hard shut down instead to simply stop the mac. No improvement.

 

We were afraid of virus and since I have confidence I formatted my whole disk and rapidly installed again El Capitan. Still no improvement here.

 

We still have this issue in safe-mode.

 

It appears quite clear for me that this issue come from the upgrade. Either the new trackpad firmware is buggy, either some really annoying planned obsolescence is showing here

 

Have you any idea of what kind of other tests I could try? Is Apple aware of this big issue? Thank you!

 

 

Macbook Pro Mid 2010

2.66GHz / 8 GB RAM / 256 Apple SSD / GeForce GT 330 M / 1680x1050 px / 802.11 a/b/g / Bluetooth 2.1 / OSX 10.11.5

Macbook Pro Mid 2012

2.3 GHz / 16 GB RAM / 256 OCZ SSD / GeForce GT 650 M / 1440x900 px / 802.11 a/b/g/n / Bluetooth 4.0 LE / OSX 10.11.5

~VIN,MacBook Pro (15-inch Mid 2010), OS X El Capitan (10.11.5)

Posted on Jun 10, 2016 12:43 PM

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Q: Unresponsive trackpad - huge bug

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  • by OGELTHORPE,

    OGELTHORPE OGELTHORPE Jun 10, 2016 12:56 PM in response to kiodos
    Level 9 (52,318 points)
    Mac OS X
    Jun 10, 2016 12:56 PM in response to kiodos

    look for possible solutions here:

     

    https://support.apple.com/en-us/HT203171

     

    Ciao.

  • by kiodos,

    kiodos kiodos Jun 10, 2016 1:16 PM in response to OGELTHORPE
    Level 1 (8 points)
    Notebooks
    Jun 10, 2016 1:16 PM in response to OGELTHORPE

    Thank you, already read it before posting this. Have you even read my message?

    ciao.

  • by OGELTHORPE,Helpful

    OGELTHORPE OGELTHORPE Jun 10, 2016 2:46 PM in response to kiodos
    Level 9 (52,318 points)
    Mac OS X
    Jun 10, 2016 2:46 PM in response to kiodos

    kiodos wrote:

    Have you even read my message?

    Why would you think that I did not?  The Apple link does include elements that you do not have in your post.

     

    Ciao.

  • by Buster_From_Oak_Park,Helpful

    Buster_From_Oak_Park Buster_From_Oak_Park Jun 10, 2016 2:47 PM in response to kiodos
    Level 1 (32 points)
    Jun 10, 2016 2:47 PM in response to kiodos

    Your best course of action is to get to an Apple Authorized Service Provider (AASP) or Apple Store to have diagnostics run. Diagnostics at an AASP will tell you in moments if you are dealing with a hardware issue, or software. My bet is on hardware so there is no cheap/easy/fast fix here.

     

    If you wish to get a handle on malware of all stripes, you could do far worse than to install Sophos on your Mac. It is some of the best software out there for such things. Merely install then run the scan. The first scan could take a few hours, so be patient. Even if there is nothing wrong with the software on your Mac, it's never a bad idea to have Sophos on it.

     

    I sincerely hope this helps you.

  • by Grant Bennet-Alder,

    Grant Bennet-Alder Grant Bennet-Alder Jun 10, 2016 6:54 PM in response to Buster_From_Oak_Park
    Level 9 (60,931 points)
    Desktops
    Jun 10, 2016 6:54 PM in response to Buster_From_Oak_Park

    >>If you wish to get a handle on malware of all stripes, you could do far worse than to install Sophos on your Mac<<

     

    In my opinion, that is completely wrong advice.

     

    Sophos and other third-party so-called "Virus scanners" make a BIG SHOW of scanning your Mac for things that cannot spontaneously infect it. They slow your Mac and make it unstable in the process. Your already well-protected Mac does not need such software.

     

    These packages can also give you the feeling that you are protected. Since they are protecting you from something that is simply not a threat to your Mac, they provide a completely False sense of security. This could cause you to be less skeptical in day-to-day operation of your Mac.

     

    The actual threat to your Mac today require your complicity to get installed. Feeling "well-protected" (especially when it is provided by junk the likes of Sophos) is the last thing you want, because the professional criminals on the internet ARE out to get you, but they need you help to be successful.

     

    If you have installed the latest version of Mac OS, a restart removes known malware. Nothing more should be added to your Mac.

  • by Buster_From_Oak_Park,

    Buster_From_Oak_Park Buster_From_Oak_Park Jun 10, 2016 8:14 PM in response to Grant Bennet-Alder
    Level 1 (32 points)
    Jun 10, 2016 8:14 PM in response to Grant Bennet-Alder

    Grant,

     

    Simply put, you do not know of whence you speak. There most certainly are malware out there which do infect Macs. Your so-called knowledge and opinions are at least five years behind the times, and as such are dangerous. There is barely a day going by that I do not disinfect a client's Mac from the malware you think doesn't exist. Google Genio for Mac and then come back and tell me that it doesn't exist.

     

    Mac users can't live in the fantasyland of invulnerability anymore.

  • by Terence Devlin,

    Terence Devlin Terence Devlin Jun 11, 2016 2:09 AM in response to Buster_From_Oak_Park
    Level 10 (139,532 points)
    iLife
    Jun 11, 2016 2:09 AM in response to Buster_From_Oak_Park

    Simply put... you need to re-read what he said. And yes we've all heard of genio, heck we've even had tech support guys from the company that makes it posting on here. But Genio does not 'spontaneously' - and that's the key word you missed - infect macs, it has to be installed. Sophos is and remains a waste. If you're "disinfecting" macs on a daily basis then you have a charming business model. How about save them some dough and tell them to search ere for FREE help on removing adware. And try searching here yourself sometime...

  • by Esquared,

    Esquared Esquared Jun 11, 2016 2:34 AM in response to Buster_From_Oak_Park
    Level 6 (8,415 points)
    Mac OS X
    Jun 11, 2016 2:34 AM in response to Buster_From_Oak_Park

    Simply put... The malware you're talking about doesn't survive wiping the disk.

  • by Buster_From_Oak_Park,

    Buster_From_Oak_Park Buster_From_Oak_Park Jun 11, 2016 5:49 AM in response to Terence Devlin
    Level 1 (32 points)
    Jun 11, 2016 5:49 AM in response to Terence Devlin

    Terence,

    Call me crazy, but I thought the whole point of this community existing was to help the people seeking help, not launching attacks on those with whom we disagree. I provided that help, and I point out thus far in the discussion I am but one of two to actually do so. Not to put too fine a point on it, but perhaps you should follow our example.

  • by Grant Bennet-Alder,

    Grant Bennet-Alder Grant Bennet-Alder Jun 11, 2016 7:03 AM in response to Buster_From_Oak_Park
    Level 9 (60,931 points)
    Desktops
    Jun 11, 2016 7:03 AM in response to Buster_From_Oak_Park

    You are not being attacked. A personal attack would involve terms of character assassination. As far as I can see, responders have kept to the technical topic while disagreeing with you.

     

    What you are erroneously calling an attack is the expression of different point of view.

     

    If you want no dissent to your suggestions, I suggest you start and moderate your own blog.

  • by Buster_From_Oak_Park,

    Buster_From_Oak_Park Buster_From_Oak_Park Jun 11, 2016 8:14 AM in response to Grant Bennet-Alder
    Level 1 (32 points)
    Jun 11, 2016 8:14 AM in response to Grant Bennet-Alder

    Terence Devlin wrote:

     

    Simply put... you need to re-read what he said.

    And try searching here yourself sometime...


    Somehow, I missed the technicality in those comments. I will again stress that I am but one of two to actually offer up help, as evidenced by the original poster. Once again I extend the invitation for you to join us. That you are not taking up that invitation speaks volumes more than I could ever hope to offer up.

  • by Grant Bennet-Alder,

    Grant Bennet-Alder Grant Bennet-Alder Jun 11, 2016 9:49 AM in response to Buster_From_Oak_Park
    Level 9 (60,931 points)
    Desktops
    Jun 11, 2016 9:49 AM in response to Buster_From_Oak_Park

    If you were to do a search on Apple community support forums about Anti-Virus, and tabulate the results, you would find that:

     

    • many complaints of slowness and stability are completely resolved by removing anti-Virus scanners.

     

    • Mac OS already protects itself from random attack and has a number of built-in protections, enumerated in this article:

    http://www.apple.com/osx/what-is/security/

     

    • the current latest version of Mac OS removes known malware simply by doing a Restart.

     

    • among senior posters here, NONE recommends the installation of third-party anti-virus software.

     

    You may fault  Terence Devlin  for not laying it out for you, but that recommendation WAS a technical recommendation, and not character assassination.