mochr

Q: MBP daily crashes

I have an early 2015 MBP with latest El Capitan (10.11.5). 3,1 GHz Intel Core i7, 16 GB 1867 MHz DDR3.

 

3-4 months ago it started to crash once every other week or something. It then got worse and worse, and now I have daily crashes. It just freezes and then it restartes after a few seconds. Sometimes I have to press the power button manually. Even the "click-sound" on the trackpad stops to work when it freeze.

 

I did a hardware test with the built-in hardware checker, but it says everything is working as it should. All my software is updated to latest versions as well.

 

This mess started just before my warranty would expire, but at that time I didn't knew it would be this bad as it is now.. So of course my warranty is over now..... Its brought on apple.com with no extended warranty. My old MBP 2010 (with extended warranty) had similar software like I have now, and it never had a crash like this.

 

Can anyone tell me whats going on? Is this a hardware failure? And what to do?

 

Here is a panic report dump from yesterday:

 

 

Anonymous UUID:       EB4E9C28-D5CC-CF0F-2ED6-3089CBED3498

 

Fri Jun 10 12:06:43 2016

 

*** MCA Error Report ***

CPU Machine Check Architecture Error Dump (CPU: Intel(R) Core(TM) i7-5557U CPU @ 3.10GHz, CPUID: 0x306D4)

Core: 0

  IA32_MC4_STATUS=0xBE00000000800400

  IA32_MC4_CTL=0x0

  IA32_MC4_ADDR=0x10271E000

  IA32_MC4_MISC=0x10271E000

Core: 0

  IA32_MC5_STATUS=0xEE0000000040110B

  IA32_MC5_CTL=0x0

  IA32_MC5_ADDR=0xFF7075C0

  IA32_MC5_MISC=0x3880000086

Core: 0

  IA32_MC6_STATUS=0xEE0000000040110B

  IA32_MC6_CTL=0x0

  IA32_MC6_ADDR=0xFF70FBC0

  IA32_MC6_MISC=0x3880000086

 

 

Model: MacBookPro12,1, BootROM MBP121.0167.B16, 2 processors, Intel Core i7, 3,1 GHz, 16 GB, SMC 2.28f7

Graphics: Intel Iris Graphics 6100, Intel Iris Graphics 6100, Built-In

Memory Module: BANK 0/DIMM0, 8 GB, DDR3, 1867 MHz, 0x02FE, 0x4544464232333241314D412D4A442D460000

Memory Module: BANK 1/DIMM0, 8 GB, DDR3, 1867 MHz, 0x02FE, 0x4544464232333241314D412D4A442D460000

AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x133), Broadcom BCM43xx 1.0 (7.21.95.175.1a6)

Bluetooth: Version 4.4.5f3 17904, 3 services, 19 devices, 1 incoming serial ports

Network Service: Wi-Fi, AirPort, en0

Serial ATA Device: APPLE SSD SM0512G, 500,28 GB

USB Device: USB 3.0 Bus

USB Device: Bluetooth USB Host Controller

USB Device: USB2.0 Hub

USB Device: Razer Mamba

USB Device: Hub

USB Device: iPhone

USB Device: Corsair K70 RGB Gaming Keyboard

USB Device: Apple LED Cinema Display

USB Device: Display iSight

USB Device: Display Audio

Thunderbolt Bus: MacBook Pro, Apple Inc., 27.1

MacBook Pro (Retina, 13-inch,Early 2015), OS X El Capitan (10.11.5)

Posted on Jun 11, 2016 7:45 AM

Close

Q: MBP daily crashes

  • All replies
  • Helpful answers

  • by OGELTHORPE,

    OGELTHORPE OGELTHORPE Jun 11, 2016 8:00 AM in response to mochr
    Level 9 (52,313 points)
    Mac OS X
    Jun 11, 2016 8:00 AM in response to mochr

    If you disconnect all of the peripherals, do the kernel panics stop?  If so, add them one by one until you frind the 'problem child'.

     

    Use these directions to log and post a kernel panic report:

     

    https://support.apple.com/en-us/HT201753

     

    Ciao.

  • by mochr,

    mochr mochr Jun 11, 2016 8:08 AM in response to OGELTHORPE
    Level 1 (4 points)
    Notebooks
    Jun 11, 2016 8:08 AM in response to OGELTHORPE

    I did not try to disconnect any of my USD devices. None of my hardware is new, but I will try to disconnect it.

     

    Here is todays kernel panic report (yes, it just happened again):

     

    Sat Jun 11 18:00:34 2016

     

     

    *** MCA Error Report ***

    CPU Machine Check Architecture Error Dump (CPU: Intel(R) Core(TM) i7-5557U CPU @ 3.10GHz, CPUID: 0x306D4)

    Core: 0

      IA32_MC3_STATUS=0xBE00000000800400

      IA32_MC3_CTL=0x0

      IA32_MC3_ADDR=0x7FF8C6912FFF

      IA32_MC3_MISC=0x7FF8C6912FFF

    Core: 0

      IA32_MC4_STATUS=0xBE00000000800400

      IA32_MC4_CTL=0x0

      IA32_MC4_ADDR=0x7FF8C6912FFF

      IA32_MC4_MISC=0x7FF8C6912FFF

    Core: 0

      IA32_MC5_STATUS=0xEE0000000040110B

      IA32_MC5_CTL=0x0

      IA32_MC5_ADDR=0xFF7075C0

      IA32_MC5_MISC=0x3880000086

    Core: 0

      IA32_MC6_STATUS=0xEE0000000040110B

      IA32_MC6_CTL=0x0

      IA32_MC6_ADDR=0xFF70FBC0

      IA32_MC6_MISC=0x3880000086

     

     

     

     

    *** Panic Report ***

    Machine-check capabilities: 0x0000000001000c07

    family: 6 model: 61 stepping: 4 microcode: 33

    signature: 0x306d4

    Intel(R) Core(TM) i7-5557U CPU @ 3.10GHz

    7 error-reporting banks

    Processor 2: IA32_MCG_STATUS: 0x0000000000000005

    IA32_MC4_STATUS(0x411): 0xbe00000000800400

    IA32_MC4_ADDR(0x412):   0x00007ff8c6912fff

    IA32_MC4_MISC(0x413):   0x00007ff8c6912fff

    Processor 3: IA32_MCG_STATUS: 0x0000000000000005

    IA32_MC4_STATUS(0x411): 0xbe00000000800400

    IA32_MC4_ADDR(0x412):   0x00007ff8c6912fff

    IA32_MC4_MISC(0x413):   0x00007ff8c6912fff

    panic(cpu 2 caller 0xffffff8003fcf0ba): "Machine Check at 0xffffff8003fecfab, registers:\n" "CR0: 0x000000008001003b, CR2: 0x00000001101bf000, CR3: 0x00000000072a0000, CR4: 0x00000000003627e0\n" "RAX: 0x0000000000000060, RBX: 0xffffff80046f84c0, RCX: 0x0000000000000001, RDX: 0x0000000000000000\n" "RSP: 0xffffff91f3393ef0, RBP: 0xffffff91f3393f20, RSI: 0x0000000000000027, RDI: 0xffffff800462cec0\n" "R8:  0x0000000000000004, R9:  0x0000000000000000, R10: 0x0000000000000000, R11: 0x0000000000003a98\n" "R12: 0x0000000000000060, R13: 0x0000000000000002, R14: 0x0000325a892bc221, R15: 0x0000000000000000\n" "RFL: 0x0000000000000046, RIP: 0xffffff8003fecfab, CS:  0x0000000000000008, SS:  0x0000000000000010\n" "Error code: 0x0000000000000000\n"@/Library/Caches/com.apple.xbs/Sources/xnu/xnu-3248.50.21/ osfmk/i386/trap_native.c:168

    Backtrace (CPU 2), Frame : Return Address

    0xffffff81e3315e90 : 0xffffff8003edab12

    0xffffff81e3315f10 : 0xffffff8003fcf0ba

    0xffffff81e3316070 : 0xffffff8003feccff

    0xffffff91f3393f20 : 0xffffff8003fd0359

    0xffffff91f3393f40 : 0xffffff8003ef22bd

    0xffffff91f3393f90 : 0xffffff8003ef27b0

    0xffffff91f3393fb0 : 0xffffff8003fc9017

     

     

    BSD process name corresponding to current thread: kernel_task

     

     

    Mac OS version:

    15F34

     

     

    Kernel version:

    Darwin Kernel Version 15.5.0: Tue Apr 19 18:36:36 PDT 2016; root:xnu-3248.50.21~8/RELEASE_X86_64

    Kernel UUID: 7E7B0822-D2DE-3B39-A7A5-77B40A668BC6

    Kernel slide:     0x0000000003c00000

    Kernel text base: 0xffffff8003e00000

    __HIB  text base: 0xffffff8003d00000

    System model name: MacBookPro12,1 (Mac-E43C1C25D4880AD6)

     

     

    System uptime in nanoseconds: 55365076045018

    last loaded kext at 43362657464720: com.apple.driver.AppleUSBMergeNub 900.4.1 (addr 0xffffff7f86b3c000, size 12288)

    last unloaded kext at 43695257677202: com.apple.driver.AppleUSBMergeNub 900.4.1 (addr 0xffffff7f86b3c000, size 12288)

    loaded kexts:

    com.parallels.kext.vnic 10.4.0 29337

    com.parallels.kext.netbridge 10.4.0 29337

    com.parallels.kext.hypervisor 10.4.0 29337

    com.parallels.kext.usbconnect 10.4.0 29337

    com.razer.common.razerhid 10.98

    com.apple.filesystems.smbfs 3.0.1

    com.apple.filesystems.autofs 3.0

    com.apple.driver.AGPM 110.22.0

    com.apple.driver.ApplePlatformEnabler 2.6.0d0

    com.apple.driver.X86PlatformShim 1.0.0

    com.apple.driver.AppleOSXWatchdog 1

    com.apple.driver.AppleGraphicsDevicePolicy 3.12.7

    com.apple.driver.AppleUpstreamUserClient 3.6.1

    com.apple.driver.AppleHDA 274.9

    com.apple.driver.AudioAUUC 1.70

    com.apple.driver.AppleLPC 3.1

    com.apple.driver.pmtelemetry 1

    com.apple.iokit.IOUserEthernet 1.0.1

    com.apple.iokit.IOBluetoothSerialManager 4.4.5f3

    com.apple.Dont_Steal_Mac_OS_X 7.0.0

    com.apple.driver.AppleHV 1

    com.apple.driver.AppleIntelBDWGraphics 10.1.4

    com.apple.driver.AppleSMCLMU 208

    com.apple.driver.AppleThunderboltIP 3.0.8

    com.apple.driver.AppleIntelBDWGraphicsFramebuffer 10.1.4

    com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport 4.4.5f3

    com.apple.driver.AppleCameraInterface 5.46.0

    com.apple.driver.AppleIntelSlowAdaptiveClocking 4.0.0

    com.apple.driver.AppleBacklight 170.8.9

    com.apple.driver.AppleMCCSControl 1.2.13

    com.apple.driver.AppleUSBDisplays 378

    com.apple.driver.AppleUSBCardReader 3.7.1

    com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1

    com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0

    com.apple.BootCache 38

    com.apple.iokit.IOAHCIBlockStorage 2.8.5

    com.apple.driver.AppleAHCIPort 3.1.8

    com.apple.driver.AppleTopCaseHIDEventDriver 86

    com.apple.driver.AirPort.Brcm4360 1040.1.1a6

    com.apple.driver.AppleSmartBatteryManager 161.0.0

    com.apple.driver.AppleHPET 1.8

    com.apple.driver.AppleRTC 2.0

    com.apple.driver.AppleACPIButtons 4.0

    com.apple.driver.AppleSMBIOS 2.1

    com.apple.driver.AppleACPIEC 4.0

    com.apple.driver.AppleAPIC 1.7

    com.apple.nke.applicationfirewall 163

    com.apple.security.quarantine 3

    com.apple.security.TMSafetyNet 8

    com.apple.kext.triggers 1.0

    com.apple.driver.DspFuncLib 274.9

    com.apple.kext.OSvKernDSPLib 525

    com.apple.driver.CoreCaptureResponder 1

    com.apple.iokit.IOSurface 108.2.1

    com.apple.AppleGraphicsDeviceControl 3.12.8

    com.apple.iokit.IOAcceleratorFamily2 205.10

    com.apple.iokit.IOBluetoothHostControllerUSBTransport 4.4.5f3

    com.apple.driver.AppleIntelLpssUARTCommon 2.0.60

    com.apple.driver.AppleHDAController 274.9

    com.apple.iokit.IOHDAFamily 274.9

    com.apple.driver.X86PlatformPlugin 1.0.0

    com.apple.driver.IOPlatformPluginFamily 6.0.0d7

    com.apple.iokit.IOSerialFamily 11

    com.apple.iokit.IOSlowAdaptiveClockingFamily 1.0.0

    com.apple.driver.AppleGraphicsControl 3.12.8

    com.apple.driver.AppleBacklightExpert 1.1.0

    com.apple.iokit.IONDRVSupport 2.4.1

    com.apple.driver.AppleSMC 3.1.9

    com.apple.driver.AppleSMBusController 1.0.14d1

    com.apple.iokit.IOGraphicsFamily 2.4.1

    com.apple.driver.AppleUSBAudio 303.3.1

    com.apple.iokit.IOAudioFamily 204.4

    com.apple.vecLib.kext 1.2.0

    com.apple.driver.AppleUSBComposite 900.4.1

    com.apple.iokit.IOUSBHIDDriverPM 900.4.1

    com.apple.driver.IOBluetoothHIDDriver 4.4.5f3

    com.apple.iokit.IOBluetoothFamily 4.4.5f3

    com.apple.iokit.IOUSBHIDDriver 900.4.1

    com.apple.iokit.IOSCSIBlockCommandsDevice 3.7.7

    com.apple.iokit.IOUSBMassStorageDriver 1.0.0

    com.apple.iokit.IOSCSIArchitectureModelFamily 3.7.7

    com.apple.driver.usb.IOUSBHostHIDDevice 1.0.1

    com.apple.driver.usb.cdc 5.0.0

    com.apple.driver.usb.networking 5.0.0

    com.apple.driver.usb.AppleUSBHostCompositeDevice 1.0.1

    com.apple.driver.usb.AppleUSBHub 1.0.1

    com.apple.driver.CoreStorage 517.50.1

    com.apple.driver.AppleThunderboltDPInAdapter 4.1.3

    com.apple.driver.AppleThunderboltDPAdapterFamily 4.1.3

    com.apple.driver.AppleThunderboltPCIDownAdapter 2.0.2

    com.apple.iokit.IOAHCIFamily 2.8.1

    com.apple.driver.AppleHIDKeyboard 181

    com.apple.driver.AppleMultitouchDriver 304.12

    com.apple.driver.AppleHIDTransport 5

    com.apple.driver.AppleHSSPIHIDDriver 43

    com.apple.driver.AppleThunderboltNHI 4.0.4

    com.apple.iokit.IOThunderboltFamily 6.0.2

    com.apple.iokit.IO80211Family 1110.26

    com.apple.driver.mDNSOffloadUserClient 1.0.1b8

    com.apple.iokit.IONetworkingFamily 3.2

    com.apple.driver.corecapture 1.0.4

    com.apple.driver.AppleHSSPISupport 43

    com.apple.driver.AppleIntelLpssSpiController 2.0.60

    com.apple.driver.AppleIntelLpssDmac 2.0.60

    com.apple.driver.AppleIntelLpssGspi 2.0.60

    com.apple.driver.usb.AppleUSBXHCIPCI 1.0.1

    com.apple.driver.usb.AppleUSBXHCI 1.0.1

    com.apple.iokit.IOUSBFamily 900.4.1

    com.apple.iokit.IOUSBHostFamily 1.0.1

    com.apple.driver.AppleUSBHostMergeProperties 1.0.1

    com.apple.driver.AppleEFINVRAM 2.0

    com.apple.driver.AppleEFIRuntime 2.0

    com.apple.iokit.IOHIDFamily 2.0.0

    com.apple.iokit.IOSMBusFamily 1.1

    com.apple.security.sandbox 300.0

    com.apple.kext.AppleMatch 1.0.0d1

    com.apple.driver.AppleKeyStore 2

    com.apple.driver.AppleMobileFileIntegrity 1.0.5

    com.apple.driver.AppleCredentialManager 1.0

    com.apple.driver.DiskImages 417.4

    com.apple.iokit.IOStorageFamily 2.1

    com.apple.iokit.IOReportFamily 31

    com.apple.driver.AppleFDEKeyStore 28.30

    com.apple.driver.AppleACPIPlatform 4.0

    com.apple.iokit.IOPCIFamily 2.9

    com.apple.iokit.IOACPIFamily 1.4

    com.apple.kec.Libm 1

    com.apple.kec.pthread 1

    com.apple.kec.corecrypto 1.0

  • by OGELTHORPE,

    OGELTHORPE OGELTHORPE Jun 11, 2016 8:15 AM in response to mochr
    Level 9 (52,313 points)
    Mac OS X
    Jun 11, 2016 8:15 AM in response to mochr

    After you have tested for possible hardware problems, delete these items and see if the panics stop:

    Screen Shot 2016-06-11 at 11.13.46 AM.png

    Ciao,

  • by mochr,

    mochr mochr Jun 11, 2016 8:21 AM in response to OGELTHORPE
    Level 1 (4 points)
    Notebooks
    Jun 11, 2016 8:21 AM in response to OGELTHORPE

    I cannot delete parallels because I use it for my daily work   I used parallels for years on my macs.

    The razor thing can be deleted. I think I will try a clean install of the whole system.

     

    Do you think it could be hardware related?

     

    And thanks for your replies!

  • by OGELTHORPE,

    OGELTHORPE OGELTHORPE Jun 11, 2016 8:32 AM in response to mochr
    Level 9 (52,313 points)
    Mac OS X
    Jun 11, 2016 8:32 AM in response to mochr

    Kernel panics are the result of hardware or software problems.  I have pointed out possible candidates based on the information that you have supplied.

     

    Here are two links that may be helpful to you.

     

    https://support.apple.com/en-us/HT200553

     

    http://www.thexlab.com/faqs/kernelpanics.html

     

    Ciao.

  • by iEvan 3.0,

    iEvan 3.0 iEvan 3.0 Jun 11, 2016 8:47 AM in response to mochr
    Level 1 (104 points)
    Jun 11, 2016 8:47 AM in response to mochr

    This happened to my iMac, a 2013 edition. For the first 18 months, actually, everything was fine. Then suddenly it started having weekly to bi-weekly crashes. Just a brief freeze and then everything goes dark, and when it starts up everything seems normal. When this became a daily habit I took it to the Apple Store, even though it was out of warranty. The nice folks at the Genius Bar didn't know what was going on and kept it for two and a half weeks (I think it was) and even talked to Engineering. Bad RAM? I wish! They ended up replacing the logic board — with a price tag of virtually a new computer! They were going to charge me but I asked really nicely (and pointed out that a Mac shouldn't need to be replaced after a year and a half) and eventually received the repair for free (your credit card may also have an additional two-year warranty, maybe look into that too). I don't pretend to understand logs, but this sounds like a similar (hardware) problem to me. Take it to the Genius Bar and they'll look at it for no charge. Steel yourself for the result, though; if anything needs to be replaced you will really pay for it.

  • by mochr,

    mochr mochr Jun 11, 2016 8:51 AM in response to OGELTHORPE
    Level 1 (4 points)
    Notebooks
    Jun 11, 2016 8:51 AM in response to OGELTHORPE

    Thanks I will check the links!

  • by mochr,

    mochr mochr Jun 11, 2016 8:57 AM in response to iEvan 3.0
    Level 1 (4 points)
    Notebooks
    Jun 11, 2016 8:57 AM in response to iEvan 3.0

    Unfortunately we dont have Genius Bar in this country, so I will have to take it to a apple reseller repair shop, so Im not sure I can sweet talk it. It sounds like its gonna be expensive My MBP is only 15 month old.... its really crappy.