HT204084: Get help with an item purchased from the iTunes Store, App Store, Mac App Store, or iBooks Store

Learn about Get help with an item purchased from the iTunes Store, App Store, Mac App Store, or iBooks Store
man256

Q: cannot return the app

I have received the invoice of an app which I bought yesterday, but I am so sorry that the app is not as suitable as I thought, I would like to get refund. However, whenever I use the report a problem function, the website shows no record to my purchase.

iPad, iOS 9.3.2

Posted on Jun 11, 2016 7:36 PM

Close

Q: cannot return the app

  • All replies
  • Helpful answers

  • by Rysz,Apple recommended

    Rysz Rysz Jun 11, 2016 7:51 PM in response to man256
    Level 7 (20,274 points)
    iTunes
    Jun 11, 2016 7:51 PM in response to man256

    Make certain you are logged into the Store using the same Apple ID that was used to purchase the app. You can also check your store history in the Purchases section.

     

    Normally, all purchases are final, because there's no way to guarantee that you won' continue using it even after you get your money back, but you can certainly make your case for a refund to Apple using that formm or calling or chatting.