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Helpful answers
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Nov 23, 2015 3:56 AM in response to sentilinadhoby sentilinadho,ALso had to try several different browsers on my iPhone 6s just to get a minimal reply to this forum. Java issues I am guessing.
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Nov 28, 2015 11:57 PM in response to gbw415by Morgan2,Also having this problem. I have all the files on my mac but itunes wants me to download them again from the cloud. This came up because I want to manage the music on my new phone manually. Typically I play my music via spotify. I've been using itunes since 1.0 and it's finally jumped the shark. It is just a terrible piece of epic bloatware in almost every way possible. If there were another way to easily manage my music and phone that I'd trust, I'd use it.
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Jan 16, 2016 9:54 PM in response to gbw415by OnlyWantEnglish,I have been using Apple products for years. I loved how intuitive they were and how I rarely had to deal with surprises. But not anymore!!
At some point, I signed up for iTunes Match. I don't even remember doing it. The result of that was that all of my music, which used to actually reside on my devices (iPhone and iPad) magically went up to the cloud. By every song is a cloud icon. As long as I am connected to the Internet, I could play any song I wanted. So, no issues.
But, I travel a lot. 3 or 4 times I noticed that I could not play any of my music on my iPhone! Well, duh! It was all in the cloud and the iPhone can't connect to the Internet while in a plane. Finally, I decided having my music available to me to listen to on flights was just too valuable to me. So, I decided to cancel my iTunes Match subscription. But that did not work! I mean, the subscription is cancelled.
Now I can't listen to any of my music on my iPhone at all. All of the songs on my iPhone still have the stupid cloud icon. When I select one, I get the lame message: "Your Subscription iTunes Match Expired. You can renew your subscription using iTunes on a computer." Well, I don't want to renew the stupid Match subscription. I want my music which I bought and paid for and that is sitting in iTunes on my Macbook to be copied to my iPhone, just like it used to be.
So, I figured that if I connected my iPhone to my Macbook and opened iTunes, surely iTunes would see it had to copy my music to my iPhone. No luck. So then I selected my iPhone icon in iTunes thinking that all I had to do was tell it to sync my music to my iPhone. No luck!! It seems obvious to me that Apple set things up like this on purpose, so that once you make the fatefully stupid decision to pay Apple for iTunes Match, there is no going back. I am incredibly angry at Apple for screwing with me like this. Including all the computers, devices, music, and movies I have bought from iTunes, I have spent many of the thousands of dollars on Apple stuff. Now they screw with me like this?
Now I am stuck. I don't have Match anymore and don't want it. I can't listen to my music on my iPhone. And I can copy my music from iTunes on my Macbook to my iPhone. Half of the reason that I have an iPhone no longer exists for me!
Now way will I sign up for Apple Music service. Who knows what frustrating things that will cause.
If anyone has any idea how to just get my iPhone back to the way it was pre-Match, I would appreciate it. I simply want to copy my music from iTunes on my MacBook to my iPhone. I don't care that it takes up a lot of space on my iPhone. I want access to all of my music even when I don't have access to the Internet.
Apple - you are in the process of losing valuable customers by trying to force us to use your subscriptions services. I will never trust any of them again. When I have time, I think I will look into getting things set up the way I want them using Android.
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Jan 16, 2016 10:03 PM in response to srlhoutxby OnlyWantEnglish,Do you know how to copy that music to your iPhone, the way things used to work, with the music actually residing on the iPHone and not requiring Internet (e.g. music not in the cloud)?
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Jan 16, 2016 10:17 PM in response to carolyntylerby OnlyWantEnglish,Yes, I canceled iTunes Match. I did so because I was tired of not being able to play music while on flights (no Internet is available on flights!). So, I just assumed that if I canceled iTunes Match, I would then be able to copy my music directly to my iPhone like things were before. BUT NO SUCH LUCK.
iTunes on my iPhone will only tell me that I canceled my subscription to Match and that I can sign up for it again in iTunes. When I connect my iPhone to iTunes on my MacBook, there is no option available that allows me to copy the music (which is still on my hard drive on my MacBook Pro, as far as I can tell) to my iPhone. So, now I can't play ANY music on my iPhone. I can't because I canceled Match and because stupid iTunes no longer copies music from the hard drive to the iPhone. (If this is possible, I have not figured it out yet.)
We have all been completely abused by Apple. They have taken OUR MUSIC that we paid for and manipulated things so that the only way we can access it on a device such as iPhone is if we pay for a Match subscription. Or, now, if we pay for a subscription to Apple music. I don't want to pay for any more subscriptions. I don't want to use Apple's cloud. I want my music back and I want it living on my hard drive and on my iPhone so I can listen to it without Internet access.
Apple! Are you listening?!
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Jan 16, 2016 10:20 PM in response to OnlyWantEnglishby gail from maine,Are you using Apple Music? Do you have iCloud Music Library turned on on your device? If so, that is your problem - it is not related to iTunes Match:
Best of luck,
GB
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Feb 16, 2016 6:24 PM in response to rsb7by warrenfromepping,The iTunes > Songs > Sort by the Cloud symbol > Control/click > Download suggestion works. YEAH APPLE. This is a major bug or I'll euphemistically call it a feature for you to be polite, is a big problem and it should be clearly said why this nonsense is going on - and HOW TO FIX IT. We (collectively on this forum) bought the music rights to use that music whenever we want to. American Law states (not to mention Australian Law - where I am from) that once you have purchased the rights, you have the RIGHT to use it whenever and wherever it is legal to use it. So by doing this "lets send it to the Cloud and give the 'user monkeys' some grief" you are breaking the Law. So in America, you could be sued by the users you stuffed with. Meanwhile in Australia, we have the ACCC, and they love going after "code monkeys" like you... Just fix it.
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Feb 16, 2016 6:50 PM in response to warrenfromeppingby gail from maine,Sorry, but not understanding what you mean by "let's send it to the Cloud". If you are not using iTunes Match or Apple Music, then any music downloaded on your computer to your iTunes Library stays in your iTunes library until you "send it to the Cloud" (at which point, you risk losing the rights to the song because if it is yanked from the iTunes Store, you will not be able to download it again). However, as long as you have a copy of it physically in your iTunes Library on your computer, you own the music.
So, can you explain what you mean by it getting "sent" to the Cloud?
Cheers,
GB
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Jun 12, 2016 9:40 AM in response to gbw415by urbanan,Yesterday I decided to update my iTunes 10.7 to 12.4.1. If I'd read these posts I wouldn't have. All non-iTunes purchased songs no longer show in Library. Prior to update iTunes showed 50,000 items in library. Now only 46,500 and they now cloud based. All files are still in iTunes media folder on computer, but now I have sort through them to find the non-iTunes purchased song and drag & drop them into the iTunes library. So far I've gotten 1,325 of them transferred back into library. Using a Win10PC and have never signed up for Match or Apple Music. Plus I have 750 duplicate songs that weren't there before. It was easier control duplicates in v10.7. From the duplicate list, I either deleted them from the list or renamed them. -
Jul 20, 2016 11:04 AM in response to gbw415by lorifromseal beach,On your iphone, go to settings, Music: Turn off everything! Turn off "show apple music" and iCloud Music library for sure. Go back to iTunes and App Store: turn off all automatic downloads. I'm not sure if all of this is necessary, but this is what I did. I think turning off Show Apple Music is the key.
Once I did this, I was able to sync my music to my phone the old iPod way in iTunes. I checked my phone by turning on Airplane mode and turning off wifi...I was able to play my own music without having to stream it!
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by gail from maine,Jul 20, 2016 2:09 PM in response to lorifromseal beach
gail from maine
Jul 20, 2016 2:09 PM
in response to lorifromseal beach
Level 7 (25,645 points)
iCloudThat is correct. If you subscribe to Apple Music and have iCloud Music Library turned on, then you have to stream your music and create Offline Playlists in order to play music without a Wifi connection. That's how Apple Music works.
If you don't want to stream, then you should be using Apple Music. Simple as that:
Apple Music - Official Apple Support
Add music from the Apple Music catalog to your library - Apple Support
Add music from your own collection to your Apple Music library - Apple Support
Cheers,
GB
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Aug 14, 2016 7:52 AM in response to Jimzgoldfinchby judyintheburg,I have the exact same experience as timmccar - I had a vast library and at some point all my music that I had ripped from CDs, or purchased, appeared to have a cloud icon. I have everything backed up to an external HD and on a file server, however I really just want it on my computer. I don't want to have to download a song just to play it. *** apple?!?!?!
- judy
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Aug 30, 2016 12:24 PM in response to gbw415by stevelytle1,I have this same exact issue. I consolidated all of my songs into iTunes from several other sources for a reason. I wanted one access point for all of my songs. I regret ever using iTunes Match. The way that feature was sold to me was that it would make sure I was getting the highest quality version of each song in my library. I want immediate access to all of my songs from iTunes regardless if I'm connected to the internet or not. ...like it was before iTunes Match.
Please help understand how I can batch download every song in my library so I can continue to use iTunes for my music.
Thank you.
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Sep 2, 2016 11:09 PM in response to patrkbuklyby nathan2000,I have the same problem, I never had this on the PC never had music disappear or hard to find, I paid for it, I want to play it, and I spend 30min trying to get it back, not happy Apple . I called tech support, waist of time, could not tell me how to get the songs back, gave them 10 min of my time to fix this rubbish trick they install on the latest update, HOW ABOUT A STRAIGHT ANSWER APPLE, push this button or do this, not to mention the data I will use to get my paid songs back. Why did I not get the option to put on cloud, why did they choose for me ? Which oxygen thief created this stupid automatic cloud system without asking me "the user" Why do I see hundreds of people having to Google this , and still no simple answer, no easy way to fix, no easy way to remove, trying to push us in the the cloud to increase your profits and reducing the functionality of a simple thing like iTunes, You just made iTunes the worst media player I owen, and the most frustrating media player known to man, a big thumbs down to the special tech heads with their pants down for creating this one to increase profits, we all hate you. Turn a media player into a difficulty event, If I ever find you in a parking lot, I will park you in, see how you like it when simple things become complicated, when you are rushed for time