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All replies
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Helpful answers
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Oct 27, 2015 10:04 AM in response to Larry Austin Jr.by brenden dv,Hi Larry,
Thank you for using the Apple Support Communities! I'm sure we can help you figure this out, but we may need a bit more information on what exactly you are seeing:
1. When you try to print from Contacts, what exactly are you seeing? Do you see a "Show Details" or "Hide Details" button in the bottom left hand corner? Do you see the "Cancel" and "Print" buttons in the bottom right?
2. In the preview window in the center of the Print screen, what format does it appear to be using? Is it set to print a list of addresses, a mailing label, etc?
3. Is there a reason you are trying to quit the Contacts application directly from the Print window? Are you able to select "Cancel" in the bottom right hand corner of the Print window, then quit Contacts normally?
Thanks
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Dec 2, 2015 10:35 AM in response to brenden dvby GolfTart66,Brenden - this same thing is happening on my boss' MacBook and we are pulling our hair out trying to print his Christmas list. PLEASE HELP.
When attempting to print from Contacts, XMas List, we get the print window (which opens up bigger than full screen - so big that we can't see the Cancel/Print buttons unless clicking the Contacts Icon and then selecting "Open Windows" - then we can see the Cancel/Print buttons).
We have it set to print on mailing labels.
After bringing up the print window though, and selecting Print - NOTHING HAPPENS. When I try to cancel - NOTHING HAPPENS. Cannot close the print window nor get back to Contacts. The only option is to Force Quit the program and start over. Which the same thing happens over and over. I am able to print e-mails and pics but cannot print in Contacts program.
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Dec 3, 2015 11:06 AM in response to GolfTart66by John Blanchard1,Does this happen with all of your printers? Is there anything in Console? If you open /Applications/Utilities/Console, select All Messages in the Log List, and do a search for Contacts?
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Dec 3, 2015 11:35 AM in response to John Blanchard1by GolfTart66,Yes and it's actually happening on my MacBook also. I brought mine into to work to print my contacts and the same exact issue. I called tech support - was elevated to a higher level and she cannot figure it out either. She is going to consult with an "engineer" and get back to me.
What we have discovered is the issue appears to be caused by the print window expanding to beyond a "full screen" that when you click on Contacts and then select "All Windows" to make the print window small enough to see and click on "Cancel" or "Print", that causes the program to freeze. If you are working on a Mac with monitor this doesn't happen. Appears to be limited to macbooks with smaller screen. We tried changing the screen resolution and still didn't help. She can't figure out why the print menu/window expands to beyond the screen size.
There are no issues printing emails/pictures/web pages - it's limited to the Contacts program.
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Dec 3, 2015 1:28 PM in response to GolfTart66by John Blanchard1,Does using the Hide/Show Details button help at all? Are there any diagnostic reports in Console that explain the freeze?
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Dec 3, 2015 1:48 PM in response to John Blanchard1by GolfTart66,No and No. Still haven't heard back from tech support since 11:15 a.m.
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Dec 9, 2015 3:44 PM in response to GolfTart66by helper apple,I am having the same problem. Have you found a solution?
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Dec 9, 2015 3:52 PM in response to brenden dvby helper apple,When I choose a group of addresses to print labels or a list and click print, the window is so large that no options to select are visible. In the print window, I see the last label in my list of contacts. From the tool bar there is no option to print and the only way to get out of it is to use force quit. Help!
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Dec 9, 2015 4:19 PM in response to helper appleby GolfTart66,First - at this time there is no resolution. I was on the phone with tech support (Kathryn) last week for quite a while. She called me back Friday night to say that the Engineers are aware of this issue and are working on a resolution.
Second - if you hit "escape" you will get out of the print window.
Third - Kathryn and I tried something that, for some reason, worked. I created a new "dummy" user account and ONLY accessed the contacts - I DID NOT set anything else up under that account. When I did that and then selected print to print the one contact that was in there - the print window was normal sized and I was able to print. Kathryn said the "work around" at this point is to have the "dummy" account and sign into iCloud to pull in your contacts and print from the dummy account.
Now, I have not gone that far because I was trying to print out a group for my boss on his computer and encountered this issue. When I attempted to print my contacts - I had the same issue. Because it took so long for tech support to give me the work around, it was too late for what my boss needed. I have no need to print my contacts so I didn't pull them into the dummy account to try out the "work around". I suggest you try it and see if that works. It SHOULD because I was able to print the lone contact that was in there. Let me know how it works.
FYI - this problem does not exist for those using Macs - only macbook users are encountering this issue.
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Jun 13, 2016 8:26 AM in response to GolfTart66by cottesmore,I have a mac mini and have the same problem -cannot print labels. When I click file-print a screen appears with Printer, default settings, copies, pages. Can only exit with force quit.There is no longer a style pop-up menu or show/hide details as previous. Print is greyed out .HELP! Have managed to print lists (I run 2 society memberships using contacts) by exporting as PDF then printing. This is very frustrating as I cannot select lists as previously.
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Jul 24, 2016 9:24 AM in response to cottesmoreby cottesmore,Disappointing that this problem still exists with latest update. Can only print list by exporting as PDF, still no way to print labels.
