HT201472: If your iPhone, iPad, or iPod touch is lost or stolen

Learn about If your iPhone, iPad, or iPod touch is lost or stolen
Miss116
Level 1 (8 points)
iPhone

Q: My iPhone 6s+ was stolen. I had passcode and iCloud and I putted it in Find my iPhone. Illegally, here iPhone could unlock and sign out iCloud.

My iPhone 6s+ was stolen. I had passcode and iCloud and I putted it in Find my iPhone. Illegally, here iPhone could unlock and sign out iCloud. I only had Part No. MKV82LL/A, Serial No. F2******RWV on the package. I wonder how to get it back???

 

<Personal Information Edited by Host>

Posted on Jun 12, 2016 9:20 AM

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Miss116

Q: My iPhone 6s+ was stolen. I had passcode and iCloud and I putted it in Find my iPhone. Illegally, here iPhone could unlock and sig ... more

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  • Helpful answers

  • by stuckboss,Helpful

    stuckboss stuckboss Jun 13, 2016 8:55 AM in response to Miss116
    Community Specialists
    Jun 13, 2016 8:55 AM in response to Miss116

    Hello Miss116,

     

    I'm so sorry your iPhone was stolen, that's an awful feeling and I'm here to help you with everything I can.

     

    1.  Go to a computer and go to iCloud.com and sign in with your Apple ID and password.

    2.  Go to Find iPhone  and from All Devices at the top, click on your iPhone.

    3.  Click on Lost Mode and put in a phone number where you can be reached.

    4.  Click Next and then enter a message that says something along the lines of, "Thank you for finding my iPhone, please call this number to return it."

    5.  Click Done

     

    Best wishes for getting your iPhone back safely.

  • by Miss116,

    Miss116 Miss116 Jun 13, 2016 9:08 AM in response to stuckboss
    Level 1 (8 points)
    iPhone
    Jun 13, 2016 9:08 AM in response to stuckboss

    Hello Stuckboss

    Thank you very much for your reply.

    I've done with those instruction. As a result, my stolen iPhone was online last 8h ago, it meant that the holder (thief) unlocked my passcode and trying to sign out my iCloud with illegal programme. Whenever iCloud sign out, I will lost track. Here I would like to know whether Serial number could do anything to find where my phone is?

  • by chris_g1,Helpful

    chris_g1 chris_g1 Jun 14, 2016 12:40 AM in response to Miss116
    Community Specialists
    Jun 14, 2016 12:40 AM in response to Miss116

    Miss116

     

    Not necessarily, it's possible they turned the iPhone off which is why it's not online.  In order to sign out of  your iCloud account they would not only need your passcode, but they would need your Apple ID Password.  You would also receive an email saying that you had signed out your iPhone from iCloud. To be safest, you can change your Apple ID password.

     

    Apple ID

     

    Take care!

  • by Miss116,

    Miss116 Miss116 Jun 14, 2016 12:42 AM in response to chris_g1
    Level 1 (8 points)
    iPhone
    Jun 14, 2016 12:42 AM in response to chris_g1

    Chris_g1

    Thank for your comment. I got a question, I wonder that Apple could block my ID for sign out on the stolen device?

  • by irina_w,

    irina_w irina_w Jun 14, 2016 7:29 AM in response to Miss116
    Community Specialists
    Jun 14, 2016 7:29 AM in response to Miss116

    Miss116,

     

    A part of the security features we have on the iPhone and part of iCloud and iOS 9 is the feature that prevents someone just logging out of iCloud on your iPhone without knowing the password.  The only person who should ever be able to log out of iCloud is the owner of the iPhone.  If they can't log out of iCloud then the iPhone is of no use to them.  It's activation locked.  

     

    Find My iPhone and Activation Lock

     

    Sincerely yours!