HT204923: If you don't see some Mac features when using Windows on your Mac
Learn about If you don't see some Mac features when using Windows on your Mac
Q: apple wireless keyboard BootCamp driver missing?
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Jun 8, 2016 1:54 PMby stuckboss,Hey brevian56!
Thanks for the post! Being able to use a wireless keyboard is definitely a nice feature to have so we'll see what's causing the issue and get it working. Just to make sure, the wireless keyboard does work when you're using it on the OS X side, right?
If it's working on the OS X side but not on the Windows side, then the steps in this article are the ones that need to be done: If you don‘t see some Mac features when using Windows on your Mac
Have an awesome day! Cheers
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Jun 8, 2016 2:49 PMby brevian56,Yup, it's working just fine on the OSX side. Have tried several of the recommended solutions, including "repairing" boot camp drivers without success (three times, in spite of the thing about doing the same thing over and over expecting a different result).
The closest I've ever gotten is the Bluetooth Setup in Windows recognizing the keyboard, but returning a "Driver Error" after attempting pairing. This has happened twice. I've been able to get to this point by first, getting the Bluetooth setup looking for devices, pulling the batteries out of the keyboard for about 30 seconds, re-installing them, then turning on the keyboard. Only then will the keyboard even be seen despite the advice that the keyboard must be paired with OSX before rebooting to Windows. After the "driver error" message associated with the keyboard, the only option/button contains the caption "remove device".
Additional details that might be relevant(?).
- am using an Apple Wireless Keyboard (Aluminum) model A1255 that's never been a problem with my macMini (6,2).
- this is the first use of Boot Camp for me, and have installed Win10 so don't know if there was a problem with previous Windows versions.
Other suggestions welcome...
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Jun 8, 2016 3:13 PMby becky_s22,Thank you for trying those steps. Normally those steps will take care of the issue but what we need to do is get you in touch with one of our advisors via chat or phone.
You can contact us here: Contact Apple Support
Cheers!
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Jun 14, 2016 7:39 AMby brevian56,So, my understanding of the the apple wireless keyboards is that the first iteration used 4 AA batteries, the second 3 batteries, and then a version with two that was used for years. Mine is the 3-battery version. The keys and battery are all mounted in an aluminum "frame", but the underside of the keyboard that the underside the keys would see is white plastic. It's on that plastic near the bottom edge that I can see the model number A1255. The row of function keys across the top are only half-height keys, but it otherwise is very similar in key layout to the one you linked to. The expose key (F3) has a slightly different pictogram (the three "windows" are enclosed in a box), and the F4 key has the old "dashboard" app symbol.
Hope this helps.
Brian
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Jun 14, 2016 8:25 PMby Loner T,I have an A1314 which is the 2-battery version of the A1255. If you have a wired USB keyboard, connect it to OS X, un-pair the A1255 from the OS X side, try to pair it with Windows first and test. If it works, switch to OS X and pair the keyboard to OS X side and test.
You may also need to use
Reset the System Management Controller (SMC) on your Mac - Apple Support
How to Reset NVRAM on your Mac - Apple Support
in case Windows does not see your Keyboard.
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Jun 15, 2016 1:17 PMby brevian56,All tried, but no joy.
Made sure the other machine in the house (iMac) was disconnected from the A1255 (where it's been moved while I've got the wired keyboard on the mini) and the iMac's BT was turned off for good measure.
Pulled the batteries on the keyboard, tried to pair with Windows. Was able to get pairing and connection, but immediately the status changed to "driver error" beneath the icon/description for the keyboard.
Back to OSX side, reset SMC, then PRAM, then back into Windows. Through that whole experience, the battery was pulled from the keyboard to ensure there was no "automatic" connection with OSX as I went through those cycles. Once in Windows, difficult time getting connection to pair, but eventually got it to pair, but was again met with "driver error" status for the keyboard, and was unable to get it to have a keystroke show up anywhere.
After turning BT back to "On" on the iMac, was able to re-pair the keyboard to the iMac.
The "driver error" problem is on the surface the same one that I've had all along.
