petalas82
Level 1 (4 points)
Apple Watch

Q: Charging is not supported with this accessory

Last night I went to charge my watch with my factory cable and now it say "Charging is not supported with this accessory". I tired hard reboot still nothing. Any ideas????

Apple Watch

Posted on Jun 13, 2016 2:59 PM

by Jonathan UK,Apple recommended
Jonathan UK Jonathan UK
Level 7 (31,485 points)
Apple Watch
A:

Hi

 

When charging your watch, check that:

 

  • All plastic wrap has been removed from both ends and both sides of the charging cable (check closely on the head).

charger-plastic-2.gif

  • The back of your watch and the head of the charging cable are clean and dry:
    • Clean them with a nonabrasive, lint-free cloth.
  • The charging head is properly aligned with the back of the watch, with the concave / curved side touching it fully:
    • Some watch docks, stands, cases or protectors might hinder this.
  • In addition to using the Apple-supplied cable, if you are charging your watch by plugging into mains power:
    • Check that the USB connector on the charging cable is pushed fully into the USB Power Adapter.
    • Check that the adapter is fully pushed into the power outlet.
    • Use only adapters from the following:
      • The genuine Apple USB Power Adapter that was supplied with the watch, or;
      • A genuine Apple 5W (iPhone) or 12W (iPad) adapter, or;
      • An Apple-certified (MFi) third-party 5W adapter.
    • Try testing with another suitable alternative adapter or instead charging via a USB port.
  • If charging via a USB port on a computer, ensure that you use a USB 2.0 or 3.0 port, the computer remains turned on and awake and the cable is plugged directly into the computer (not into, for example, an external keyboard).

 

If your watch still displays the error message, try force restarting it: press and hold both buttons for around 10 seconds, until the Apple logo appears.

 

More information:

Check your battery and charge your Apple Watch - Apple Support

If your Apple Watch won't charge or it won't turn on - Apple Support

Posted on Jun 13, 2016 3:20 PM

Close
petalas82

Q: Charging is not supported with this accessory

  • All replies
  • Helpful answers

  • by Carolyn Samit,

    Carolyn Samit Carolyn Samit Jun 13, 2016 3:03 PM in response to petalas82
    Level 10 (120,969 points)
    Apple Music
    Jun 13, 2016 3:03 PM in response to petalas82

    Hi,

     

     

    It's ok. Same thing happens when I place my iPhone on the charger I purchased directly from Apple. Just ignore it.

     

    What you can do is send feedback to Apple >  http://www.apple.com/feedback/watch.html

     

    You can also report the issue directly to Apple on Twitter:   @AppleSupport

  • by Jonathan UK,Apple recommended

    Jonathan UK Jonathan UK Jun 13, 2016 3:20 PM in response to petalas82
    Level 7 (31,485 points)
    Apple Watch
    Jun 13, 2016 3:20 PM in response to petalas82

    Hi

     

    When charging your watch, check that:

     

    • All plastic wrap has been removed from both ends and both sides of the charging cable (check closely on the head).

    charger-plastic-2.gif

    • The back of your watch and the head of the charging cable are clean and dry:
      • Clean them with a nonabrasive, lint-free cloth.
    • The charging head is properly aligned with the back of the watch, with the concave / curved side touching it fully:
      • Some watch docks, stands, cases or protectors might hinder this.
    • In addition to using the Apple-supplied cable, if you are charging your watch by plugging into mains power:
      • Check that the USB connector on the charging cable is pushed fully into the USB Power Adapter.
      • Check that the adapter is fully pushed into the power outlet.
      • Use only adapters from the following:
        • The genuine Apple USB Power Adapter that was supplied with the watch, or;
        • A genuine Apple 5W (iPhone) or 12W (iPad) adapter, or;
        • An Apple-certified (MFi) third-party 5W adapter.
      • Try testing with another suitable alternative adapter or instead charging via a USB port.
    • If charging via a USB port on a computer, ensure that you use a USB 2.0 or 3.0 port, the computer remains turned on and awake and the cable is plugged directly into the computer (not into, for example, an external keyboard).

     

    If your watch still displays the error message, try force restarting it: press and hold both buttons for around 10 seconds, until the Apple logo appears.

     

    More information:

    Check your battery and charge your Apple Watch - Apple Support

    If your Apple Watch won't charge or it won't turn on - Apple Support