HT204084: Get help with an item purchased from the iTunes Store, App Store, Mac App Store, or iBooks Store

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tjlaw21

Q: Getting Refund Problem

I purchased a game in the app store about 2 days ago but when i try to report a problem to get a refund the game is not showing up in my recent purchases. what can i do? I clicked report a problem from the receipt and it sent me to the apple store but the purchase is not showing up in my recent purchases.

Posted on Jun 11, 2016 5:15 AM

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Q: Getting Refund Problem

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  • by seventy one,

    seventy one seventy one Jun 11, 2016 5:38 AM in response to tjlaw21
    Level 6 (15,103 points)
    Peripherals
    Jun 11, 2016 5:38 AM in response to tjlaw21

    Your refund may take a couple of days to come through, largely because the banks are slow to repay.   It may not be in your records any more because Apple have acted quickly.   Tell us what happened in a day or two.

  • by tjlaw21,

    tjlaw21 tjlaw21 Jun 11, 2016 5:43 AM in response to seventy one
    Level 1 (5 points)
    Mac App Store
    Jun 11, 2016 5:43 AM in response to seventy one

    No you don't understand i cannot request the refund because when i click on report a problem from the receipt apple sent me i get this message "Your search had no results. To report a problem about purchases older than 90 days, contact iTunes Store Support."

    When i go on apple's site to look at my recent app purchases the app is not even showing up as a recent purchase.

    It is not a bank problem and i checked to see if the app is hidden and it is not

  • by seventy one,

    seventy one seventy one Jun 11, 2016 5:47 AM in response to tjlaw21
    Level 6 (15,103 points)
    Peripherals
    Jun 11, 2016 5:47 AM in response to tjlaw21

    Well, clearly your 'purchase' is less than 90 days.   Repeat the exercise with 'report a problem' and emphasise that it was purchased two days ago and they have mis-directed you.

  • by tmp0203,

    tmp0203 tmp0203 Jun 13, 2016 7:03 AM in response to tjlaw21
    Level 1 (9 points)
    Jun 13, 2016 7:03 AM in response to tjlaw21

    What game are you referring to? Cause I understand in-app purchases won't be displayed in the report-a-problem overview anymore (e.g. "bag-of-virtual-coins"), to prevent abuse.

    But any purchased game from the iTunes-store should be still visible.

  • by tjlaw21,

    tjlaw21 tjlaw21 Jun 13, 2016 7:09 AM in response to tmp0203
    Level 1 (5 points)
    Mac App Store
    Jun 13, 2016 7:09 AM in response to tmp0203

    I Bought Pillars of Eternity it was the game itself not an in app purchase. So my concern is if the purchase of a game from the App Store is not showing up recent in purchases even though I have a receip.  Is there an email etc to someone iApple I can send this to so they can assist?

  • by tmp0203,Helpful

    tmp0203 tmp0203 Jun 13, 2016 4:58 PM in response to tjlaw21
    Level 1 (9 points)
    Jun 13, 2016 4:58 PM in response to tjlaw21

    https://getsupport.apple.com/

     

    follow path: Itunes& apple music --> itunes store -->purchase, billing & redemption, itunes store account billing... then either mail, chat or call. whatever you like

  • by tjlaw21,

    tjlaw21 tjlaw21 Jun 13, 2016 5:00 PM in response to tmp0203
    Level 1 (5 points)
    Mac App Store
    Jun 13, 2016 5:00 PM in response to tmp0203

    i did what you suggested and i am waiting for an apple response. However even if this does not work i just want to say thanks for your assistance i really appreciate it. If i get a positive response i will certainly let you know

  • by ElmoKills22,

    ElmoKills22 ElmoKills22 Jun 14, 2016 8:23 PM in response to tjlaw21
    Level 1 (11 points)
    iTunes
    Jun 14, 2016 8:23 PM in response to tjlaw21

    hey I am having the same problem. did they eventually show up for you, if so how long after you made the purchase?

  • by tjlaw21,

    tjlaw21 tjlaw21 Jun 15, 2016 1:02 PM in response to ElmoKills22
    Level 1 (5 points)
    Mac App Store
    Jun 15, 2016 1:02 PM in response to ElmoKills22

    Hello. I only sent a message to Apple about four days after i purchased the app. I got my refund about 48hours after i sent the message to apple