dsXCBVzxcbzfdb

Q: Verification failed : There was an error connecting to apple id server

After updating to iOS9 I can not sign into iCloud and restore my backup. Now I do not have access to anything on my iPad air. Any way to fix this?

iPad Air, iOS 9.0.1

Posted on Sep 24, 2015 9:01 PM

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Q: Verification failed : There was an error connecting to apple id server

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  • by win77,

    win77 win77 Jun 14, 2016 3:43 PM in response to SRSco
    Level 1 (4 points)
    Mac OS X
    Jun 14, 2016 3:43 PM in response to SRSco

    Thank you for this: I don't know if it was coincidence or not, but doing this step actually solved the problem for me...and this was after a half hour of prowling the web and then 45 minutes on the phone with Apple support person who did NOT know what he was doing and was reading instruction manuals over the phone to me. I have to say, this is one reason I long ago gave up on buying apple care.  I've purchased a macbook pro recently, along with an ipad pro and just got an apple watch and none with purchased extra apple care....waaay too many calls to apple support where the people knew less about the devices than I do.  Thank you for posting this and glad it solved it for me.

  • by MelindaChristian,

    MelindaChristian MelindaChristian Jun 22, 2016 2:17 PM in response to dsXCBVzxcbzfdb
    Level 1 (4 points)
    Jun 22, 2016 2:17 PM in response to dsXCBVzxcbzfdb

    My son's iPod touch kept requiring to be activated EVERY TIME it came on and each time I tried to activate it I kept getting the could not reach Apple Server error message. It worked a few times when I would connect it to iTunes using my computer, but that eventually stopped working.  So literally EVERY TIME my son wanted to use his iPod I went through **** trying to figure out why it wouldn't work.  WELL.....  After reading everyone's responses I was able to figure out that it was a combination of things:

    He had changed the date and time - so I corrected it  (Apparently it's a "cheat" that allows you to get more money or extra lives in some games. SMH I used it as an opportunity to show him that cheating at things just causes more problems in the long run!)

    I reset his Apple password

    I turned off his ipod

    When I turned it back on I was able to complete the activation process and enter the new password and, knock on wood.....ALL IS WORKING so far!

    SO....THANK YOU TO EVERYONE!!!!

  • by Kaianthia,

    Kaianthia Kaianthia Jul 1, 2016 7:46 PM in response to dsXCBVzxcbzfdb
    Level 1 (4 points)
    Jul 1, 2016 7:46 PM in response to dsXCBVzxcbzfdb
    I finally figured out that i needed to turn the wifi back on smh
  • by Wingnut999,

    Wingnut999 Wingnut999 Jul 13, 2016 3:42 AM in response to dsXCBVzxcbzfdb
    Level 1 (4 points)
    Jul 13, 2016 3:42 AM in response to dsXCBVzxcbzfdb

    I found that restoring all settings worked for me, followed by restarting the device. First you could try restarting network settings if you did not want to do a full restart.

  • by gwhisenant,

    gwhisenant gwhisenant Jul 15, 2016 8:47 AM in response to vwints
    Level 1 (4 points)
    Jul 15, 2016 8:47 AM in response to vwints

    My problem was my VPN. It was constantly trying to connect and interfering without even showing an error. Once I disabled the VPN (put it in manual mode instead of automatic, and then turned it off) everything worked fine.Hope this helps someone!

  • by DBDfromUT,

    DBDfromUT DBDfromUT Jul 15, 2016 5:30 PM in response to dsXCBVzxcbzfdb
    Level 1 (4 points)
    Jul 15, 2016 5:30 PM in response to dsXCBVzxcbzfdb

    I Had same problem. Date & Time in settings "Set Automatically" had been turned off.

  • by Bearjew846,

    Bearjew846 Bearjew846 Jul 16, 2016 7:28 AM in response to dsXCBVzxcbzfdb
    Level 1 (4 points)
    iCloud
    Jul 16, 2016 7:28 AM in response to dsXCBVzxcbzfdb

    Same here  

  • by Bearjew846,

    Bearjew846 Bearjew846 Jul 16, 2016 7:32 AM in response to dsXCBVzxcbzfdb
    Level 1 (4 points)
    iCloud
    Jul 16, 2016 7:32 AM in response to dsXCBVzxcbzfdb

    Hey i found out you need to check date and time settings if not current date wont work!

  • by Reb92,

    Reb92 Reb92 Jul 26, 2016 5:52 PM in response to dsXCBVzxcbzfdb
    Level 1 (4 points)
    Jul 26, 2016 5:52 PM in response to dsXCBVzxcbzfdb

    Mlake sure your cellular settings allow your clock to update if you are connected to wifi.  All this time and that's what the problem was for me.

  • by capzrod,

    capzrod capzrod Jul 29, 2016 7:46 PM in response to dsXCBVzxcbzfdb
    Level 1 (4 points)
    Jul 29, 2016 7:46 PM in response to dsXCBVzxcbzfdb

    1settings

    2general

    3reset

    4reset all settings

     

    worked for me, i did have to re configure a couple things but at least i was fianlly able to log back in. had to call apple support help center to help me resolve issue.

  • by Chantellhaw,

    Chantellhaw Chantellhaw Jul 30, 2016 6:00 PM in response to SRSco
    Level 1 (4 points)
    Jul 30, 2016 6:00 PM in response to SRSco

    Yes, I thought of this too, but to sign out of my Apple ID, I would have to input my password and that's were the problem is. It tells me that there was an error connecting to the Apple ID server.

  • by GuyDana,

    GuyDana GuyDana Aug 1, 2016 5:58 PM in response to SRSco
    Level 1 (8 points)
    Mac OS X
    Aug 1, 2016 5:58 PM in response to SRSco

    That did not work for me.  I even tried creating a new Apple ID.

  • by Eric Root,

    Eric Root Eric Root Aug 2, 2016 11:32 AM in response to GuyDana
    Level 9 (72,911 points)
    iTunes
    Aug 2, 2016 11:32 AM in response to GuyDana

    You might want to start your own post since this one is from last year. A new post would be much more visible. You can link to this one.


  • by stavsuk,

    stavsuk stavsuk Aug 5, 2016 1:59 PM in response to dsXCBVzxcbzfdb
    Level 1 (4 points)
    Aug 5, 2016 1:59 PM in response to dsXCBVzxcbzfdb

    I think I may have found a fix - I have an iPod Touch so couldn't connect via 3G/4G cellular network. I got my iPhone and set up a hotspot and connected my iPod Touch to that. It seems to work and after it disabled the Find My iPhone on the iPod Touch, it then allowed me to sign out, and then sign back in. I had actually also changed my password on iCloud but I don't think this made a difference. Interestingly the clock on the iPod Touch up until I had connected to my iPhone was saying 01:00 and when I connected it via the personal hotspot, it updated to the correct time of day. I had just updated to IOS 9.3.4 but to be honest, I don't think I'd touched the iPod for several months. I had tried everything, soft reset, erasing all setttings (although couldn't do the full reset as it wanted me to enter icloud password and wouldn't accept it, even though I could login on icloud no problems). Hope this helps you - let me know if you want to know details of any of the steps! 

  • by mikealano,

    mikealano mikealano Aug 10, 2016 6:30 AM in response to dsXCBVzxcbzfdb
    Level 1 (4 points)
    Aug 10, 2016 6:30 AM in response to dsXCBVzxcbzfdb

    Try to check if you are connected to your wifi or to your cellular data.  I tried restoring mine and I had this error pop up constantly.... only to realize after 10 minutes that I was not connected to the internet.

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