HT206230: About the OS X El Capitan v10.11.5 Update

Learn about About the OS X El Capitan v10.11.5 Update
mmmerch
Level 1 (4 points)
Mac OS X

Q: Adobe InDesign CS6 is not operating properly

I just updated my Mac to OS X El Capitan. I have Adobe Creative Suite CS6 on my computer. After the Update, I noticed Adobe InDesign CS6 was not working properly. For example, editing a paragraph...As I am typing in the paragraph with 3-5 sentences, text inside the text box disappears. The only way to bring the text back is click out the box and zoom in and/or out. Another glitch is that a window will pop up stating I am out of memory. This glitch never happen before the update. Can some tell me what I need to do to correct these issues?

Mac Pro, OS X El Capitan (10.11.5), Adobe CS6

Posted on Jun 15, 2016 10:01 AM

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mmmerch

Q: Adobe InDesign CS6 is not operating properly

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  • Helpful answers

  • by Eric Root,

    Eric Root Eric Root Jun 15, 2016 10:10 AM in response to mmmerch
    Level 9 (71,364 points)
    iTunes
    Jun 15, 2016 10:10 AM in response to mmmerch

    Try looking/posting here.

     

    Adobe Support

     

    Adobe Forums

  • by JimmyCMPIT,

    JimmyCMPIT JimmyCMPIT Jun 15, 2016 10:13 AM in response to mmmerch
    Level 5 (7,508 points)
    Mac OS X
    Jun 15, 2016 10:13 AM in response to mmmerch

    Adobe does not support CS6 and it was not designed to work in 10.11. For the most part it will allow you to use it but it can be incompatible for others.

    Barring an upgrade to Creative Cloud you can try the following

     

    Boot into safe mode and run the application

     

    Reset the application preferences by going to the root application icon (not a shortcut) and launch it while holding down SHIFT+CMD+OPT+CTRL

    if you did this right you will be prompted to reset the prefs, if not you need to quit.

     

    remove the app with the Adobe CS removal tool from their website and reinstall, then install the Mac Java 2015 from Apple

    Download Java for OS X 2015-001

     

    Create a new user account, boot into that account

     

    any issues you encounter will not intentionally be fixed by either Apple or Adobe so you can ask but don't expect them to answer.