jhunbugg

Q: watch screen scratch

just trying to find out.. whats the best way or useful tip that can help me clean and/or remove scracthes from the iwatch screen?

Apple Watch

Posted on Jun 15, 2016 4:59 PM

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Q: watch screen scratch

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  • by Jonathan UK,Apple recommended

    Jonathan UK Jonathan UK Jun 15, 2016 11:48 PM in response to jhunbugg
    Level 7 (30,804 points)
    Apple Watch
    Jun 15, 2016 11:48 PM in response to jhunbugg

    Hi

     

    It is possible that you have only scratched through the fingerprint-resistant, oil repellent coating. It is normal for this coating to wear away under normal use, but it may have become scratched without damaging the screen beneath.

     

    Whether you have scratched the screen or not, Apple does not recommend using cleaning products or polishing or buffing the watch with abrasives; these will wear away the coating and may also (further) scratch the screen beneath.

     

    Unfortunately, cosmetic damage - which includes scratches - is not covered under the Limited Warranty (or AppleCare+). Your watch may be eligible for out-of-warranty service. If you make a Genius Bar reservation, Apple can inspect the mark and advise of any available service options and the cost:

     

    Contact - Official Apple Support

     

    Otherwise, a good quality screen protector (thin film-type) may be effective in obscuring or reducing the visibility of the mark, as well as in providing some measure of protection against future damage.

     

    More information:

    Cleaning and wearing Apple Watch - Apple Support