nikhil279

Q: Please unlock my phome

I had kept the phone for an update (9.3) in the night.In the morning my phone was asking for "enter 6digit password to activate touch I'd .I never put a password on my phone so this isn't my fault.I kept trying and finally it got disabled enough and had to be connected to iTunes .I need apple to take and fix it as it has a lotta important stuff.please.

iPhone 5s, iOS 9.3.1

Posted on Jun 16, 2016 2:57 AM

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Q: Please unlock my phome

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  • by Peter Miller,

    Peter Miller Peter Miller Jun 16, 2016 5:12 AM in response to nikhil279
    Level 4 (2,099 points)
    Desktops
    Jun 16, 2016 5:12 AM in response to nikhil279

    Hello and welcome to Apple Support Communities,

     

    If you can't remember your passcode and the device is locked I suggest you take the device to your closest Apple Store or Service Provider; the store will ask you to verify your identity (so that they can confirm you are the owner of the device) and should be able to unlock and help you reset the device's passcode so that you can enter a new one into your device (or disable the passcode, that is your choice.)

     

    I hope this helps you out. Good luck with getting your phone unlocked, Apple staff should be more than happy to help you with this.

     

    Regards,

     

    Peter.

  • by kb1951,

    kb1951 kb1951 Jun 16, 2016 5:21 AM in response to nikhil279
    Level 5 (6,112 points)
    Jun 16, 2016 5:21 AM in response to nikhil279
  • by BBoiss,Apple recommended

    BBoiss BBoiss Jun 16, 2016 7:48 AM in response to nikhil279
    Level 4 (1,404 points)
    Apple Music
    Jun 16, 2016 7:48 AM in response to nikhil279

    nikhil279 wrote:

     

    I had kept the phone for an update (9.3) in the night.In the morning my phone was asking for "enter 6digit password to activate touch I'd .I never put a password on my phone so this isn't my fault.I kept trying and finally it got disabled enough and had to be connected to iTunes .I need apple to take and fix it as it has a lotta important stuff.please.

    If you forgot the passcode for your iPhone, iPad, or iPod touch, or your device is disabled - Apple Support

     

    Now are you being asked to create this passcode or are you simply being asked to enter in the assigned passcode? If you're being asked to create one, there is an option in the creation process on the page in blue that reads Passcode Options. You can choose a 4 digit here if you would like, though it is suggested for security these days to at least do the 6 digit.

     

    You can remove the passcode yourself if you are not familiar with it enough to get back into the iPhone by following the steps listed in the article above. You can then restore from your most recent backup that you made through iTunes or through iCloud.  Restore your iPhone, iPad, or iPod touch from a backup - Apple Support

     

    If you did not have your iCloud account setup on the iPhone and do not have access to a computer, you can contact Apple to setup an appointment for your local Apple Retail Store. Contact Apple for support and service - Apple Support. You can also schedule this yourself through their website. http://www.apple.com/retail/geniusbar/

     

    If you are not familiar with the passcode, they will follow the steps listed in the first article to remove it. They have no means to keep your content on the device during this process as the passcode lock is doing as it is designed and does not allow for access to the internal contents unless the passcode is entered correctly.  I would hate for you to run in there thinking otherwise.

     

    Best of luck