Q: Retina MacBook pro dead after Boot Camp

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adrianokw

Level 1 (8 points)

Windows Software

Q: Retina MacBook pro dead after Boot Camp

I have a late 2013 retina MacBook pro 15" model ME294LL/A (i7 2.3Ghz, 16GB ram, 512GB SSD, GeForce 750m 2GB) on Mac OS X 10.11.4.

I tried to install Windows 8.1 64 bits using Boot Camp and while on the Boot Camp app, everything went right. However, when the Mac restarted into the installer, Windows didn't accept the partition created by Boot Camp, so I deleted and created a new one on the Windows installer.

After the first restart of the Windows installation process, the Mac went dead. Black screen.

Now the only thing it can do is turn off holding the power button for a few seconds and turn back on. The only thing I notice is the start-up chime and that before the sound the caps lock LED is responsive, but after the chime, not even that works. It also doesn't go into recovery or show other boot options when starting up pressing "option/alt".

I've successfully cleared PRAM (brightness is now on max and start-up chime is loud) and SMC, but nothing changed.

Any ideas on how to solve this?

Thanks in advance.

MacBook Pro with Retina display, OS X El Capitan (10.11.4), null

Posted on Jun 15, 2016 1:26 PM

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Q: Retina MacBook pro dead after Boot Camp

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by Allen A,

Allen A Jun 16, 2016 9:52 AM in response to adrianokw
Community Specialists

Jun 16, 2016 9:52 AM in response to adrianokw

Howdy adrianokw,

I understand that, in an attempt to install Windows via BootCamp on your Mac, you modified your hard drive's partitions via the Windows installer. In such a situation, it can help to boot your Mac to Internet Recovery and use Disk Utility to repair the disk.

Internet Recovery can be accessed by holding Command-Option-R at startup.

Command-Option-R to Start up from OS X Recovery over the Internet.

Startup key combinations for Mac
https://support.apple.com/en-us/HT201255

If repairing the drive via Disk Utility does not restore your ability to boot your Mac into Mac OS X, the next step would be to reinstall OS X via Internet Recovery.

OS X: About OS X Recovery
https://support.apple.com/en-us/HT201314

Regards!
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by adrianokw,

adrianokw Jun 16, 2016 9:07 PM in response to Allen A
Level 1 (8 points)

Windows Software

Jun 16, 2016 9:07 PM in response to Allen A

Unfortunately, the Mac is not going into recovery, nor internet recovery, nor boot disk options. It's really weird.

It only shows a black screen after the chime.

Could the disk have become so corrupt it won't go into recovery (even from the internet)? Or is that a "BIOS" thing?

Thanks
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by Allen A,

Allen A Jun 17, 2016 9:53 AM in response to adrianokw
Community Specialists

Jun 17, 2016 9:53 AM in response to adrianokw

adrianokw,

Due to the nature of your issue or question you may find more information by using another one of Apple's support resources by using this link:

Contact Apple Support

Thank you for using the Apple Support Community.

All my best.
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Q: Retina MacBook pro dead after Boot Camp

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by Allen A,

by adrianokw,

by Allen A,

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