ltdean13

Q: How can I get rid of a virus on my iPhone 6+, if the virus makes it to where I can't use my touchscreen?

Yesterday my iPhone randomly started freezing up. Whenever I tried to use the touchscreen, my phone couldn't sense my finger on the touchscreen. The only things that worked where the 4 buttons on the sides of my phone. I tried doing a hard restart, but the glitch was still there. Overtime I tried to touch it, even if I wasn't touching it at all, a grayish page with lines kept twitching from the top of the screen. I've restarted it at least 6 times in the past 2 days, but all it does is fix the touchscreen for 2-3 seconds before glutting again. I've had to use my phone through Siri for 2 days know, and its really frustrating. My dad looked at it and said it was a virus, but I can't exactly do anything about it, because I can't even type in my password.

iPhone 6 Plus, iOS 7.1.2

Posted on Jun 16, 2016 12:37 PM

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Q: How can I get rid of a virus on my iPhone 6+, if the virus makes it to where I can't use my touchscreen?

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