Q: Apple Mobile Device Support
-
Jun 17, 2016 10:20 AMby jdo_apple,Hello hacked off really,
Thanks for that info and choosing the Apple Support Communities. I know how important being able to use iTunes on your Windows 10 PC is to you!
If I understand correctly, you are unable to sync your iOS devices because of an issue with Apple Mobile Device Support service. There are 2 articles on this issue, and if those steps don’t work, you may need to Contact Apple Support, as they may have more tools and resources for your specific situation.
1. Here are the steps to have the Apple Mobile Device Service to start when you startup your PC:
Restart the Apple Mobile Device Service (AMDS) on Windows2. If AMDS still will not start, or if it stops unexpectedly, this could be caused by third-party security software. Learn how to resolve issues between iTunes and third-party security software.
Resolve issues between iTunes and third-party security software3. Also, I know you said you removed and reinstalled iTunes several times, however, this resource documents the process and provides a certain order to do the steps in to make sure it works.
Remove and reinstall iTunes and related software components for Windows 7 and later - Apple Support
Cheers! -
Jun 18, 2016 8:14 AMby turingtest2,For general advice see Troubleshooting issues with iTunes for Windows updates.
The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach.
Review the other boxes and the list of support documents further down the page in case one of them applies.
The further information area has direct links to the current and recent builds in case you have problems downloading, need to revert to an older version or want to try the iTunes for Windows (64-bit - for older video cards) release as a workaround for installation or performance issues, or compatibility with third party software.
Your library and device backups should be unaffected by these steps but there are links to backup and recovery advice should it be needed.
tt2
