demenzes
Level 1 (8 points)
Apple Music

Q: iTunes says I'm up to date when I'm not

I recently upgraded my Windows 8.1 to Windows 10 and I'm running iTunes vs. 12.1.2.27. I have settings set to automatically look for updates, and it used to do that on Windows 8.1. Now on W10, when I manually select "look for updates", the message box comes back saying I am already running the latest version, yet I see there is vs. 12.4.0 out there now.  Why is that?  I am on a Dell Inspiron laptop, W10 64-bit.  Any suggestions? Thought I'd ask before downloading a fresh install and possibly causing other issues.

Thanks

April

Posted on Jun 15, 2016 7:59 AM

by ShagCA,Solvedanswer
ShagCA ShagCA
Level 4 (2,091 points)
iPad
A:

Simple answer, iTunes check for updates is broken. It will not detect correctly. Your OS upgrade has nothing to do with it. Manual download and installation is a better solution.

Posted on Jun 17, 2016 3:22 AM

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demenzes

Q: iTunes says I'm up to date when I'm not

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  • by Ulexes138,

    Ulexes138 Ulexes138 Jun 16, 2016 9:27 AM in response to demenzes
    Community Specialists
    Jun 16, 2016 9:27 AM in response to demenzes

    Hello demenzes

    Thanks for reaching out to the Apple support community. I know it's important to keep things up to date so your software is always running as best it can. In cases like this, especially with updating to a new operating system it may be a good idea to do a clean install of iTunes on your computer.

    This will take a short time, but it will not remove any of your music or media data in your library. When you re-install iTunes it will all be right there ready to go. 

    This article will guide you through removing iTunes and it's related programs, 5 in total, and then you can re-install iTunes from the apple website:

    Remove and reinstall iTunes and related software components for Windows 7 and later

    If you run into any trouble, the community is here to help.


    Best regards.

  • by ShagCA,Solvedanswer

    ShagCA ShagCA Jun 17, 2016 3:22 AM in response to demenzes
    Level 4 (2,091 points)
    iPad
    Jun 17, 2016 3:22 AM in response to demenzes

    Simple answer, iTunes check for updates is broken. It will not detect correctly. Your OS upgrade has nothing to do with it. Manual download and installation is a better solution.

  • by demenzes,

    demenzes demenzes Jun 17, 2016 3:23 AM in response to ShagCA
    Level 1 (8 points)
    Apple Music
    Jun 17, 2016 3:23 AM in response to ShagCA

    Thank you, that is exactly what I had to do and all is right in the world now!!!