EDL2

Q: Wallet won't allow me to setup a card for Apple Pay

Going through settings or through the Wallet App, I keep getting the message when I tap "Add Credit or Debit Card". It says "Could not add card, try again later or contact your card issuer for more information".

 

This is on an iPhone 6 Plus that was formerly my phone that I've now switched over to my wife. We are setup with as Family members on iCloud which is tied to a Visa debit card. My wife is using her own iCloud ID on the phone, and I want to setup her Visa debit card to Apple Pay which is tied to the same bank account.

 

I've tried everything I can think of for the last two days and can't get passed that message.

Posted on Oct 11, 2015 6:44 AM

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Q: Wallet won't allow me to setup a card for Apple Pay

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  • by lancasterbomber,

    lancasterbomber lancasterbomber Jan 19, 2016 12:35 AM in response to Susan E Moody
    Level 1 (0 points)
    Jan 19, 2016 12:35 AM in response to Susan E Moody

    HI Susan, have you tried setting up Touch ID / Fingerprint recognition so that you don't have to use the passcode to unlock your phone. You can set up multiple fingers / thumbs to authenticate with. I have found Touch ID the single most useful feature on the iPhone. The 6S is so quick at recognition it unlocks the phone in no time which can be a bit annoying if you only wanted to check the time or see your notifications.  I don't think you can use Apple Pay without a Passcode or Touch ID as the phone cancels all your Apple Pay registreed cards when you change or disable your passcode.  You can still use your cards just not with Apple Pay until you reregisiter them with passcode enabled. If you have the feature and you can use it, Touch ID is definitely the way to go. I hope this helps.

  • by lancasterbomber,

    lancasterbomber lancasterbomber Jan 19, 2016 12:55 AM in response to mosinter
    Level 1 (0 points)
    Jan 19, 2016 12:55 AM in response to mosinter

    HI Mosinter, i was having this problem right at the start of adding a new card but before I even got to scanning the card.  I tried most of the previous suggestions apart from a restore from backup none of which worked until I tried your fix. "Ta da" it worked. To repeat what I actually did:

    Settings --> Touch ID & Passcode

    Enter current passcode

    'Turn Passcode Off" (Note this will de-register any other cards you have got set up on that device, if any)

    Goto Wallet

    + Apple Pay to add new card

    You will now be prompted to set a passcode which is a mandatory requirement for Apple Pay

    With a passcode set you should now be able to continue to register your contactless enabled card with Apple Pay

  • by BarbR7,

    BarbR7 BarbR7 Feb 12, 2016 4:30 PM in response to lancasterbomber
    Level 1 (0 points)
    Feb 12, 2016 4:30 PM in response to lancasterbomber

    Thank you!!  Bank couldn't help; Apple Tech Support person had NO idea And was going to do research. THIS IS THE SOLUTION.  read a lot of threads, but this is the only one with a solution. Wish I'd read it hours ago.

     

    Settings --> Touch ID & Passcode

    Enter current passcode

    'Turn Passcode Off" (Note this will de-register any other cards you have got set up on that device, if any)

    Goto Wallet

    + Apple Pay to add new card

    You will now be prompted to set a passcode which is a mandatory requirement for Apple Pay

    With a passcode set you should now be able to continue to register your contactless enabled card with Apple Pay

  • by Bob Perkins,

    Bob Perkins Bob Perkins Mar 15, 2016 5:03 PM in response to EDL2
    Level 1 (4 points)
    Apple Pay
    Mar 15, 2016 5:03 PM in response to EDL2

    I went to the Apple store with the same issue, could not restore from backup and that add cards back.

    He went to settings -> reset -> erase all content and settings.

     

    The had me restore the phone - but select - The New iPhone option.  After this I then restored the backup.

    It all worked..  Had I saw the above first - I would have given it a shot.

  • by sanszen,

    sanszen sanszen Jun 17, 2016 4:54 AM in response to mosinter
    Level 1 (8 points)
    Jun 17, 2016 4:54 AM in response to mosinter

    I had the same problem when i restored my iphone 6. Followed the steps mentioned by mosinter and it worked like a charm.

     

    I would suggest you to try these steps first before trying other troubleshooting options.

     

    Cheers

     

  • by steveo4u,

    steveo4u steveo4u Jul 28, 2016 10:17 AM in response to lancasterbomber
    Level 1 (4 points)
    Jul 28, 2016 10:17 AM in response to lancasterbomber

    Thank you lancasterbomber, this has worked for me.

    Now I can sleep tight.

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