ruthfromcentennial
Level 1
(11 points)
Q: Network Preferences Not Responding
I need help. Since upgrading to El Capitan 10.11.1, my System Preferences folder in my main account only opens to Network Preferences. The network preference settings are blank, and system preferences locks up. Wifi works, though. Here's what my screen looks like:
I have tried:
1. Safe mode start up. System preference still freezes. And does't work after safe mode start-up.
2. Deleting com.apple.systempreferences.plist. Still freezes.
3. Starting guest user account. System preferences opens, but network settings are blank, and system preferences freezes in network pane.
4. Checking to see if 32-bit setting is checked. It is not.
5. Running console and pasting the error messages on another support thread. Crickets. No response. Here's the console readout again:
- 10/31/15 7:24:48.305 PM com.apple.preference.network.remoteservice[2632]: objc[2632]: Class ANPTopLevelService is implemented in both /System/Library/PreferencePanes/Network.prefPane/Contents/XPCServices/com.apple .preference.network.remoteservice.xpc/Contents/MacOS/com.apple.preference.networ k.remoteservice and /System/Library/PreferencePanes/Network.prefPane/Contents/MacOS/Network. One of the two will be used. Which one is undefined.
- 10/31/15 7:24:48.339 PM com.apple.preference.network.remoteservice[2632]: Failed to connect (o_advancedMenu) outlet from (ANPNetworkController) to (NSMenu): missing setter or instance variable
- 10/31/15 7:24:48.339 PM com.apple.preference.network.remoteservice[2632]: Failed to connect (o_fillerButton) outlet from (ANPNetworkController) to (NSButton): missing setter or instance variable
- 10/31/15 7:24:48.441 PM com.apple.preference.network.remoteservice[2632]: Failed to connect (o_mainTabView) outlet from (ANPAdvancedTabController) to (NSTabView): missing setter or instance variable
- 10/31/15 7:24:48.441 PM com.apple.preference.network.remoteservice[2632]: Failed to connect (o_serviceImageView) outlet from (ANPAdvancedTabController) to (NSImageView): missing setter or instance variable
- 10/31/15 7:24:48.441 PM com.apple.preference.network.remoteservice[2632]: Failed to connect (o_serviceNameField) outlet from (ANPAdvancedTabController) to (NSTextField): missing setter or instance variable
- 10/31/15 7:24:48.442 PM com.apple.preference.network.remoteservice[2632]: Failed to connect (o_tabViewWindow) outlet from (ANPAdvancedTabController) to (NSPanel): missing setter or instance variable
6. Reinstalling the Operating System. I STILL HAVE THIS PROBLEM.
7. I have an open support case and will be contacting support again. Fun. Not.
Macbook Pro, Retina, 13-inch, Late 2013.
MacBook Pro with Retina display, null
ruthfromcentennial
Level 1
(11 points)
This worked! I'm relieved! Because the next suggestion from the support desk was wiping my hard drive. I did receive one error message in deleting the system configuration file, which I pasted below. It did not stop me though. I just left that file in tact and deleted everything else that I could delete. Thank you, thank you, thank you, Linc. Please pass this on up the food chain. I think it will save many unnecessary headaches. Cheers!
