miguelbonilla01
Level 1 (4 points)
Windows Software

Q: My iPhone screen went black

My iPhone screen went black while I was using it, the phone still works because the music is still playing, I tried to restart my phone by pressing the home  button and the power  button but this doesnt work because my home  button is broken, what should I do? Help please

iPhone 6, iOS 9.3.2

Posted on Jun 16, 2016 10:51 AM

Close
miguelbonilla01

Q: My iPhone screen went black

  • All replies
  • Helpful answers

  • by jdo_apple,

    jdo_apple jdo_apple Jun 17, 2016 7:57 AM in response to miguelbonilla01
    Community Specialists
    Jun 17, 2016 7:57 AM in response to miguelbonilla01

    Hello miguelbonilla01,

     

    Thanks for that info and choosing the Apple Support Communities. I know how important getting your iPhone display working again is to you!

     

    Based on what you stated, it seems you may be having issues with your iPhone display not working, but the rest of the phone will work, since you can still play music.

     

    From the Apple article on this issue, your next steps would be to force restart your iPhone while plugged it's plugged in or backup and restore your software in iTunes on a computer. Since you mentioned that the Home Button isn't working, then most likely it'll need to be looked at by a store or sent in for service. You should still be able to try to restore it through iTunes on a computer though. 

     

    Get help with the screen on your iPhone, iPad, or iPod touch

     

    If you're still having display issues after following these steps, you would need to Contact Apple Support about seeking service on your iPhone. 


    Cheers!