johnkittttt

Q: macbook air always freeze since upgraded os10.11.4 its so frustrated....

macbook air always freeze suddenly n need to reboot since upgraded os10.11.4 its so frustrated....

Posted on Jun 16, 2016 8:50 PM

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Q: macbook air always freeze since upgraded os10.11.4 its so frustrated....

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  • by becky_s22,

    becky_s22 becky_s22 Jun 17, 2016 9:22 AM in response to johnkittttt
    Community Specialists
    Jun 17, 2016 9:22 AM in response to johnkittttt

    Hey johnkittttt,

     

    Thanks for asking for help here in the Apple Communities. You first want to ensure all your personal data on the Mac is safe by making a backup. This article will help you make a backup to an external hard drive. Mac Basics: Time Machine backs up your Mac.

     

    Once your personal data is safe, we want to update the Mac OS to the current version, 10.11.5. If the issues continue after that, you will want to check this article to help resolve your issues with the freezing. OS X: When your computer spontaneously restarts or displays "Your computer restarted because of a problem.".

     

    This article is large, but very detailed. There are steps to isolate this issue from internal software or data on the computer, external devices connected to the computer, or internal hardware.

     

    Cheers.

  • by pinkstones,

    pinkstones pinkstones Jun 17, 2016 9:25 AM in response to johnkittttt
    Level 5 (4,209 points)
    Safari
    Jun 17, 2016 9:25 AM in response to johnkittttt

    johnkittttt wrote:

     

    macbook air always freeze suddenly n need to reboot since upgraded os10.11.4 its so frustrated....

     

    Please post the results of your EtreCheck report.  It's a diagnostics tool developed by a trusted and respected contributor here, and it will allow us to see what is installed on your hard drive in the way of applications, drivers, plugins, extensions, etc.  No sensitive information is included in the report, such as names, e-mail addresses, or serial numbers.