Hulabila

Q: After a while, iPhone 6s Plus touch hung and heating problem

Hey,

 

I have bought my new iPhone 6s Plus 128 gigabyte a few days ago it's all OK brand new phone then suddenly I have got a problem with it. After a while, iPhone 6s Plus touch hung and heating problem, Touchpad does not work and it's totally hung and then my phone heating like fire. What can I do now? How can I fix it? Is it a hardware problem? or software bug? I have using lot's of social media app like facebook, What'sApp etc. Please! Help me.

 

Best Of Luck,

Ben

iPhone 6s Plus, iOS 9.3.2

Posted on Jun 17, 2016 12:30 AM

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Q: After a while, iPhone 6s Plus touch hung and heating problem

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  • by BBoiss,

    BBoiss BBoiss Jun 17, 2016 9:22 AM in response to Hulabila
    Level 4 (1,404 points)
    Apple Music
    Jun 17, 2016 9:22 AM in response to Hulabila

    Hulabila wrote:

     

    Hey,

     

    I have bought my new iPhone 6s Plus 128 gigabyte a few days ago it's all OK brand new phone then suddenly I have got a problem with it. After a while, iPhone 6s Plus touch hung and heating problem, Touchpad does not work and it's totally hung and then my phone heating like fire. What can I do now? How can I fix it? Is it a hardware problem? or software bug? I have using lot's of social media app like facebook, What'sApp etc. Please! Help me.

     

    Best Of Luck,

    Ben

    You seem to be describing issues that were resolved in later updates to the iOS. Have you checked in Settings>General>Software Update for any present updates that may be available? I could be wrong about that as I haven't been able to ask any additional probing questions yet.

     

    If your software is up to date, how did you go about loading up your new iPhone? Did you restore it from a backup? If so, was that backup through iTunes or iCloud? If through iCloud, check Settings>iCloud>Backup (scroll further down towards the bottom) and see if there is an option to cancel restore. Given the size of your choice in storage for this iPhone, I wonder if your iPhone may be working away in the background to restore a very large backup from iCloud to your iPhone. If not, then it's time for the 3Rs. Attempt each step one at a time and see if the issue continues before continuing with the next step. Create a current backup before further troubleshooting in the event that it is discovered later that the contents were not the source of this issue. How to back up your iPhone, iPad, and iPod touch - Apple Support

     

    Restart

    1. Press and hold the Sleep/Wake button until the red slider appears.
    2. Drag the slider to turn your device completely off.
    3. After the device turns off, press and hold the Sleep/Wake button again until you see the Apple logo.

     

     

    Reset - Navigate to Settings>General>Reset>Reset All Settings (does not erase content, just settings and places them in their original default state)

     

     

     

    Restore to factory

    Use iTunes on your Mac or PC to restore your iPhone, iPad, or iPod to factory settings - Apple Support

     

    After restoring your iPhone to factory, avoid any options to restore from a backup. Feel free to login with your accounts and loading your desired contents manually through iTunes, but allow time to see if the issue reemerges. If it does, Contact Apple for support and service - Apple Support. If it continues after restoring as new through iTunes as described, this also means your backup should be fine to restore.

     

    Best of luck

  • by Hulabila,

    Hulabila Hulabila Jun 17, 2016 9:44 AM in response to Hulabila
    Level 1 (4 points)
    iPhone
    Jun 17, 2016 9:44 AM in response to Hulabila

    Hey,

     

    Thanks for your help I have already done the factory restore and it's oK until now! and my Phone new I have bought it a few days back and also I iCould, apple ID is new I have open it a few days back.

     

    Best Of Luck,

    Ben