kikim927
Level 1 (12 points)
Mac OS X

Q: issue with 10.6.8 upgrade to lion

i am trying to upgrade to lion from 10.6.8 my laptop is compatible according to apples specs. but when i go to download it the app store is telling me that its not compatible. i have already chatted online with apple and they referred me to an apple dealer in my area. can someone please help.

MacBook, Mac OS X (10.6.8)

Posted on Jun 17, 2016 12:09 AM

by kikim927,Solvedanswer
kikim927 kikim927
Level 1 (12 points)
Mac OS X
A:

Thank you. I appreciate all your help.

Posted on Jun 18, 2016 2:14 AM

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kikim927

Q: issue with 10.6.8 upgrade to lion

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  • Helpful answers

  • by QuickTimeKirk,

    QuickTimeKirk QuickTimeKirk Jun 17, 2016 4:14 AM in response to kikim927
    Level 9 (53,094 points)
    Jun 17, 2016 4:14 AM in response to kikim927

    What is the year and model number of your machine?

    Apple sells Lion at the Apple Store for $20 and they send you a redemption code via email. Is the App Store saying your machine is incompatible?

  • by BDAqua,

    BDAqua BDAqua Jun 17, 2016 11:27 AM in response to kikim927
    Level 10 (123,516 points)
    Jun 17, 2016 11:27 AM in response to kikim927

    So we know more about it...

     

    At the Apple Icon at top left>About this Mac, then click on More Info, then click on Hardware> and report this upto but not including the Serial#...

     

    Hardware Overview:

     

    Model Name: iMac

    Model Identifier: iMac7,1

    Processor Name: Intel Core 2 Duo

    Processor Speed: 2.4 GHz

    Number Of Processors: 1

    Total Number Of Cores: 2

    L2 Cache: 4 MB

    Memory: 6 GB

    Bus Speed: 800 MHz

    Boot ROM Version: IM71.007A.B03

    SMC Version (system): 1.21f4

  • by kikim927,

    kikim927 kikim927 Jun 17, 2016 9:43 PM in response to BDAqua
    Level 1 (12 points)
    Mac OS X
    Jun 17, 2016 9:43 PM in response to BDAqua

    I DID purchase the upgrade for $20 and followed the steps and went to the app store to download it and thats when it told me it was not compatible with my computer

     

     

    Hardware Overview:

     

      Model Name:    MacBook

      Model Identifier:    MacBook2,1

      Processor Name:    Intel Core 2 Duo

      Processor Speed:    2 GHz

      Number Of Processors:    1

      Total Number Of Cores:    2

      L2 Cache:    4 MB

      Memory:    2 GB

      Bus Speed:    667 MHz

      Boot ROM Version:    MB21.00A5.B07

      SMC Version (system):    1.13f3

  • by kikim927,

    kikim927 kikim927 Jun 17, 2016 9:47 PM in response to QuickTimeKirk
    Level 1 (12 points)
    Mac OS X
    Jun 17, 2016 9:47 PM in response to QuickTimeKirk

    I have purchased the upgrade from the app store. it is an older mac laptop. 2006 i believe and i believe the RAM has been upgraded

  • by BDAqua,

    BDAqua BDAqua Jun 17, 2016 11:04 PM in response to kikim927
    Level 10 (123,516 points)
    Jun 17, 2016 11:04 PM in response to kikim927

    Well, it meets the minimum requirements, assuming you have enough Free space on the drive...

     

    Lion/101.7 System requirements

        •    x86-64 processor (Macs with an Intel Core 2 Duo, Intel Core i3, Intel Core i5, Intel Core i7, or Xeon processor.)

        •    At least 2GB of memory, (I say 4GB)

        •    Latest version of Mac OS X Snow Leopard (10.6.8), with the Mac App Store installed

        •    At least 4GB of disk space for downloading, (I say 40GB at least)

    Just checking, as Apple has confusing names for some, it wasn't Mountain Lion 10.8 that you purchased was it?

  • by kikim927,

    kikim927 kikim927 Jun 17, 2016 11:22 PM in response to BDAqua
    Level 1 (12 points)
    Mac OS X
    Jun 17, 2016 11:22 PM in response to BDAqua

    it is mountain lion

  • by BDAqua,

    BDAqua BDAqua Jun 18, 2016 12:54 AM in response to kikim927
    Level 10 (123,516 points)
    Jun 18, 2016 12:54 AM in response to kikim927

    Ah, that explains it then, yours only goes yo 10.7 Lion,

    Macs that will support OS X 10.8 Mountain Lion

    As usual, the newer the Mac the better:

    • MacBook Pro – 13″ from mid 2009 or later, 15″ from late 2007 and newer, 17″ from late 2007 and newer
    • MacBook Air – late 2008 and newer
    • iMac – models from mid 2007 and newer
    • MacBook – 13″ aluminum from 2008, 13″ from 2009 and newer
    • Mac Mini – early 2009 and newer
    • Mac Pro – early 2008 models and newer
    • XServe – early 2009 models and newer

    Macs that are NOT expected to support OS X Mountain Lion

    Older Macs and those with weaker GPU’s will likely be left behind:

    • Anything with an Intel GMA 950 or x3100 integrated graphics card
    • Anything with an ATI Radeon X1600
    • MacBook models released prior to 2008
    • Mac Mini released prior to 2007
    • iMac models released prior to 2007
    • Original MacBook Air

    This list of compatible and incompatible Macs and system requirements are based off of the first OS X Mountain Lion Developer Preview and may be subject to change, we will update when we learn more about the specifics. OS X Mountain Lion will be released this summer but presumably long before that we will know precise system requirements and what Macs are and are not supported by the new version of OS X. Stay tuned.

    http://osxdaily.com/2012/02/16/os-x-10-8-mountain-lion-system-requirements/

     

    http://en.wikipedia.org/wiki/OS_X_Mountain_Lion

     

    Your Mac must be one of the following models, according to the Cupertino giant: iMac (Mid 2007 or newer); MacBook (Late 2008 Aluminum, or Early 2009 or newer); MacBook Pro (Mid/Late 2007 or newer); MacBook Air (Late 2008 or newer); Mac mini (Early 2009 or newer); Mac Pro (Early 2008 or newer).

  • by kikim927,

    kikim927 kikim927 Jun 18, 2016 1:15 AM in response to BDAqua
    Level 1 (12 points)
    Mac OS X
    Jun 18, 2016 1:15 AM in response to BDAqua

    ok so then what should i do. can i upgrade my graphics card or what direction should i go from this point

  • by Esquared,

    Esquared Esquared Jun 18, 2016 2:13 AM in response to kikim927
    Level 6 (8,410 points)
    Mac OS X
    Jun 18, 2016 2:13 AM in response to kikim927

    Sadly, that's not possible. Lion is the end of the road.

  • by BDAqua,Helpful

    BDAqua BDAqua Jun 18, 2016 2:12 AM in response to kikim927
    Level 10 (123,516 points)
    Jun 18, 2016 2:12 AM in response to kikim927

    As mentioned you can't, if you need more than 10.7 then you'll need a newer Mac, personally 10.7 was one of the worst upgrades & doesn't provide much more if anything over 10.6. anymore.

  • by kikim927,Solvedanswer

    kikim927 kikim927 Jun 18, 2016 2:14 AM in response to BDAqua
    Level 1 (12 points)
    Mac OS X
    Jun 18, 2016 2:14 AM in response to BDAqua

    Thank you. I appreciate all your help.

  • by BDAqua,

    BDAqua BDAqua Jun 18, 2016 9:42 AM in response to kikim927
    Level 10 (123,516 points)
    Jun 18, 2016 9:42 AM in response to kikim927

    Ok, good luck out there.

  • by kikim927,

    kikim927 kikim927 Jun 18, 2016 9:58 AM in response to BDAqua
    Level 1 (12 points)
    Mac OS X
    Jun 18, 2016 9:58 AM in response to BDAqua

    You have been more helpful than the apple chat guy jason. So thanks again