HT200197: Get help with audio, video, or power on Apple TV
Learn about Get help with audio, video, or power on Apple TV
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Helpful answers
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Jun 17, 2016 6:26 PM in response to MacPdx15by Rysz,Are you sure you're holding the remote right side up? It's kind of hard to tell sometimes. The matt-finish touch surface should be on top.
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Jun 18, 2016 3:08 AM in response to MacPdx15by Winston Churchill,Check the battery level for the remote, if it's low try charging it and try again, you might also try re-pairing the remote and Apple TV, if the problem persists return the Apple TV to the point of purchase.
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Jun 18, 2016 3:48 AM in response to MacPdx15by Diana.McCall,Is the remote volume control enabled in Remotes and Devices? If so, you could try retraining it. But if it's just going wild, I agree with Winston.