Q: El Capitan killed DVD drive

Blah!

My Mac Mini (mid 2010) running El Capitan (10.11.5) will write and then read a blank cd, but refuses to read any commercial cd I put into the drive.  Not only that, it refuses to read commercial music cds.  And finally, when I connect an external Samsung DVD Writer model SE-218, the Mini refuses to read commercial cds from this too. Curiously, the external drive works on my Macbook Air 13-inch (mid 2012) running the exact same OS, El Capitan (10.11.5).

lmha wrote:

 

Blah!

 

My Mac Mini (mid 2010) running El Capitan (10.11.5) will write and then read a blank cd, but refuses to read any commercial cd I put into the drive.  Not only that, it refuses to read commercial music cds.  And finally, when I connect an external Samsung DVD Writer model SE-218, the Mini refuses to read commercial cds from this too. Curiously, the external drive works on my Macbook Air 13-inch (mid 2012) running the exact same OS, El Capitan (10.11.5).

This suggests that some software you have on one but not the other is involved.

He wasn't complaining - i'm experiencing the same issue and your solution didn't work

sorry, edited.

Lex

What does  Applications->Utilities->SystemInformation  say about the DvD drive?

Look under "disc burning" and under "USB"

Hi again Luis,

I'm finally back on the air after a long and difficult rebuild of my system, which is ongoing.

The good  news is that I have my Superdrive back..

Before I close the book on this and declare categorically that a clean install of El Capitan definitely fixed my problem, I'd be interested in your thoughts on whether or not I should be concerned about the message in red below about /etc/sudoers or the failed Adobe launch agent.

Once again, thanks for everything that you've done to help get my system working normally.

EtreCheck version: 2.9.12 (265)

Report generated 2016-06-17 05:08:27

Download EtreCheck from https://etrecheck.com

Runtime 5:19

Performance: Below Average

Click the [Support] links for help with non-Apple products.

Click the [Details] links for more information about that line.

Problem: Other problem

Description:

Superdrive found after clean install of El Capitan

Hardware Information: ⓘ

    MacBook Pro (15-inch, Late 2008)

    [Technical Specifications] - [User Guide] - [Warranty & Service]

    MacBook Pro - model: MacBookPro5,1

    1 2.93 GHz Intel Core 2 Duo CPU: 2-core

    8 GB RAM Upgradeable - [Instructions]

        BANK 0/DIMM0

            4 GB DDR3 1067 MHz ok

        BANK 0/DIMM1

            4 GB DDR3 1067 MHz ok

    Bluetooth: Old - Handoff/Airdrop2 not supported

    Wireless:  en1: 802.11 a/b/g/n

    Battery: Health = Normal - Cycle count = 2

Video Information: ⓘ

    NVIDIA GeForce 9400M - VRAM: 256 MB

        Color LCD 1440 x 900

        LED Cinema Display 1920 x 1200

    NVIDIA GeForce 9600M GT - VRAM: 512 MB

System Software: ⓘ

    OS X El Capitan 10.11.5 (15F34) - Time since boot: about 14 hours

Disk Information: ⓘ

    ST1000LM014 disk0 : (1 TB) (Rotational)

        EFI (disk0s1) <not mounted> : 210 MB

        Griff's SSHD (disk0s2) / : 498.96 GB (423.66 GB free)

        Recovery HD (disk0s3) <not mounted>  [Recovery]: 650 MB

        Griff's SSHD 2 (disk0s4) /Volumes/Griff's SSHD 2 : 500.26 GB (195.28 GB free)

    MATSHITADVD-R   UJ-868   ()

...

...

Configuration files: ⓘ

    /etc/sudoers, File size 1242 but expected 2299

Gatekeeper: ⓘ

    Mac App Store and identified developers

Kernel Extensions: ⓘ

        /Library/Extensions

    [loaded]    com.paragon-software.filesystems.ntfs (14.1.187 - SDK 10.5 - 2016-06-16) [Support]

...

...

System Launch Agents: ⓘ

    [not loaded]    8 Apple tasks

    [loaded]    158 Apple tasks

    [running]    72 Apple tasks

System Launch Daemons: ⓘ

    [not loaded]    47 Apple tasks

    [loaded]    158 Apple tasks

    [running]    85 Apple tasks

Launch Agents: ⓘ

    [failed]    com.adobe.ARMDCHelper.cc24aef4a1b90ed56a...plist (2016-06-12) [Support]

    [running]    com.paragon-software.NTFS.fsnotifyagent.plist (2015-12-21) [Support]

    [loaded]    com.paragon.updater.plist (2015-12-21) [Support]

With an SSD the performance should be "Excellent".

There may be another cause for the slowness, but the sudoers file is not the ElCapitan sudoers file. instead you have the old sudoers file.

The ElCap sudoers file is rather different from the old sudoers file.

Are you sure you did a "clean" install ?

Maybe you can post the complete etrecheck list, to see if there are more remarks to make.

There is an inconsistency also in the report's Disk Information part also.

Thanks for the feedback. I believe that I did a clean install of El Capitan. Perhaps there's some final step that I've not done, so it may not yet be completely installed. It's a long story, but my initial attempts at installing onto a newly formatted drive were thwarted by an unreliable internet connection (I think), so I had to reinstall the original Snow Leopard and upgrade from there via the App Store.

The disk is not an SSD. It's a hybrid SSHD from Seagate, with only 8GB of cache.

Here is the complete etrecheck list that I just ran again as administrator to see if it made a difference. Look forward to hearing any more feedback.

EtreCheck version: 2.9.12 (265)

Report generated 2016-06-18 21:22:20

Download EtreCheck from https://etrecheck.com

Runtime 6:38

Performance: Below Average

Click the [Support] links for help with non-Apple products.

Click the [Details] links for more information about that line.

Problem: Other problem

Description:

Superdrive now working with El Capitan

Hardware Information: ⓘ

    MacBook Pro (15-inch, Late 2008)

    [Technical Specifications] - [User Guide] - [Warranty & Service]

    MacBook Pro - model: MacBookPro5,1

    1 2.93 GHz Intel Core 2 Duo CPU: 2-core

    8 GB RAM Upgradeable - [Instructions]

        BANK 0/DIMM0

            4 GB DDR3 1067 MHz ok

        BANK 0/DIMM1

            4 GB DDR3 1067 MHz ok

    Bluetooth: Old - Handoff/Airdrop2 not supported

    Wireless:  en1: 802.11 a/b/g/n

    Battery: Health = Normal - Cycle count = 2

Video Information: ⓘ

    NVIDIA GeForce 9400M - VRAM: 256 MB

        Color LCD 1440 x 900

        LED Cinema Display 1920 x 1200

    NVIDIA GeForce 9600M GT - VRAM: 512 MB

System Software: ⓘ

    OS X El Capitan 10.11.5 (15F34) - Time since boot: less than an hour

Disk Information: ⓘ

    ST1000LM014 disk0 : (1 TB) (Rotational)

        EFI (disk0s1) <not mounted> : 210 MB

        Griff's SSHD (disk0s2) / : 498.96 GB (423.09 GB free)

        Recovery HD (disk0s3) <not mounted>  [Recovery]: 650 MB

        Griff's SSHD 2 (disk0s4) /Volumes/Griff's SSHD 2 : 500.26 GB (195.28 GB free)

    MATSHITADVD-R   UJ-868   ()

USB Information: ⓘ

    Apple Inc. Built-in iSight

    Mitsumi Electric Hub in Apple Extended USB Keyboard

        Mitsumi Electric Apple Extended USB Keyboard

    Kensington Kensington USB/PS2 Trackball

    Elgato EyeTV Diversity

    Apple Inc. Apple LED Cinema Display

    Apple Inc. Display iSight

    Apple Inc. Apple USB audio device

    Apple, Inc. Apple Internal Keyboard / Trackpad

    Apple Computer, Inc. IR Receiver

    Apple Inc. BRCM2046 Hub

        Apple Inc. Bluetooth USB Host Controller

Firewire Information: ⓘ

    WD My Book 111D 800mbit - 800mbit max

        EFI (disk1s1) <not mounted> : 210 MB

        My Book (disk1s2) /Volumes/My Book : 3.00 TB (2.90 GB free)

Configuration files: ⓘ

    /etc/sudoers, File size 1242 but expected 2299

Gatekeeper: ⓘ

    Mac App Store and identified developers

Kernel Extensions: ⓘ

        /Library/Extensions

    [loaded]    com.paragon-software.filesystems.ntfs (14.1.187 - SDK 10.5 - 2016-06-16) [Support]

        /System/Library/Extensions

    [not loaded]    com.elgato.driver.DontMatchAfaTech (1.1 - 2016-06-11) [Support]

    [not loaded]    com.elgato.driver.DontMatchCinergy450 (1.1 - 2016-06-11) [Support]

    [not loaded]    com.elgato.driver.DontMatchCinergyXS (1.1 - 2016-06-11) [Support]

    [not loaded]    com.elgato.driver.DontMatchEmpia (1.1 - 2016-06-11) [Support]

    [not loaded]    com.elgato.driver.DontMatchVoyager (1.1 - 2016-06-11) [Support]

        /Volumes/My Book/WD Included Files/Extras/WD +TURBO Installer.app

    [not loaded]    com.wdc.driver.1394HP (1.0.9 - 2010-12-25) [Support]

    [not loaded]    com.wdc.driver.USBHP (1.0.11 - 2010-12-25) [Support]

System Launch Agents: ⓘ

    [not loaded]    7 Apple tasks

    [loaded]    169 Apple tasks

    [running]    62 Apple tasks

System Launch Daemons: ⓘ

    [not loaded]    47 Apple tasks

    [loaded]    163 Apple tasks

    [running]    80 Apple tasks

Launch Agents: ⓘ

    [failed]    com.adobe.ARMDCHelper.cc24aef4a1b90ed56a...plist (2016-06-12) [Support]

    [running]    com.paragon-software.NTFS.fsnotifyagent.plist (2015-12-21) [Support]

    [loaded]    com.paragon.updater.plist (2015-12-21) [Support]

Launch Daemons: ⓘ

    [loaded]    com.adobe.ARMDC.Communicator.plist (2016-06-12) [Support]

    [loaded]    com.adobe.ARMDC.SMJobBlessHelper.plist (2016-06-12) [Support]

    [loaded]    com.microsoft.office.licensing.helper.plist (2010-08-25) [Support]

    [loaded]    com.paragon.NTFS.launch.plist (2015-12-21) [Support]

Other Apps: ⓘ

    [running]    com.etresoft.EtreCheck.243552

    [loaded]    413 Apple tasks

    [running]    156 Apple tasks

Internet Plug-ins: ⓘ

    QuickTime Plugin: 7.7.3 (2016-05-05)

    AdobePDFViewerNPAPI: 15.016.20045 - SDK 10.11 (2016-06-12) [Support]

    AdobePDFViewer: 15.016.20045 - SDK 10.11 (2016-06-12) [Support]

    EPPEX Plugin: 10.0 (2014-10-15) [Support]

    Default Browser: 601 - SDK 10.11 (2016-05-05)

    SharePointBrowserPlugin: 14.6.5 - SDK 10.6 (2016-06-16) [Support]

    JavaAppletPlugin: 15.0.1 - SDK 10.7 (2016-06-12) Check version

3rd Party Preference Panes: ⓘ

    Paragon NTFS for Mac ® OS X (2016-06-16) [Support]

Time Machine: ⓘ

    Mobile backups: OFF

    Auto backup: NO - Auto backup turned off

    Volumes being backed up:

        Griff's SSHD: Disk size: 498.96 GB Disk used: 75.87 GB

    Destinations:

        TMBackup's timemachine [Network]

        Total size: 2.00 TB

        Total number of backups: 0

        Oldest backup: -

        Last backup: -

        Size of backup disk: Excellent

            Backup size 2.00 TB > (Disk size 498.96 GB X 3)

        My Book [Local]

        Total size: 0 B

        Total number of backups: 0

        Oldest backup: -

        Last backup: -

        Size of backup disk: Too small

            Backup size 0 B < (Disk used 75.87 GB X 3)

        merlin@magma.com.au's timemachine [Network]

        Total size: 2.05 TB

        Total number of backups: 12

        Oldest backup: 22/05/2016, 4:39 AM

        Last backup: 6/06/2016, 2:11 PM

        Size of backup disk: Excellent

            Backup size 2.05 TB > (Disk size 498.96 GB X 3)

Top Processes by CPU: ⓘ

        62%    mds

        12%    mds_stores

         3%    WindowServer

         2%    kernel_task

         1%    FileStatsAgent

Top Processes by Memory: ⓘ

    689 MB    kernel_task

    393 MB    mds_stores

    319 MB    mdworker(18)

    74 MB    WindowServer

    57 MB    mds

Virtual Memory Information: ⓘ

    5.43 GB    Free RAM

    2.82 GB    Used RAM (1.61 GB Cached)

    0 B    Swap Used

Diagnostics Information: ⓘ

    Jun 18, 2016, 09:07:48 PM    Self test - passed

/etc/hosts file - Fixing a hacked

Now pointing out that you are wrong. My superdrive stopped mounting after updating to El Capitan. A quick search online popped-up quite a few posts stating the exact same thing. Tried both the SMC & PRAM reset despite the numerous posts from people saying these processes didn't work, so I was not surprised yet still crestfallen. The only person said they got their drive to work again, stated that they went back to yosemite and "it works without any problems. Definitely a el capitan problem."

This not necessarily a hacked sudoers file. It happens when you upgrade from Yosemite to ElCapitan: the "old" sudoers file "survives" instead of being replaced by the ElCapitan sudoers file. It happened to me on one of my MBPs. I just extracted the sudoers file out of the ElCap installer and replaced that for the old one.

Problems here are probably caused by the WDC software. It should be uninstalled completely. And maybe the elgato software.

Lex

Hi Lee. Happened exactly the same with me. The same computer, year and processor and the problem. Do you have something new about this?

Regards.

It seems pretty clear from this thread that the most people affected had a software conflict.

If the dvd drive works fine on a clean install of El Capitan it will show that the OS is not causing anything, instead old software that is incompatible is the cause.

Curious condition somewhat related to DVD issues.

MacbookPro 8,2 (late 2011) w/ El Cap. DVD app would not play Star Wars: Force Awakens. DVD would load, but no menus or controls accessible. Handbrake on same machine was able to deal with it just fine as did VLC.

MacPro 1,1 (2006) running Snow Lep. DVD app played Star Wars fine. Handbrake & VLC ok, too.

Sure looks like something must be fouled up in El Cap with the DVD app & the way it deals w/ copy protection issues.