titch3005
Level 1 (8 points)
iPad

Q: Updating IPad2 from IOS4

I have an IPad 2 that has never been updated (only because I didn't get any notifications that updates were needed and it was rarely in use). I have now tried to update following an attempt at downloading an app that asked for IOS6 or above. Every time I try to update it fails and I end up with the connect to ITunes logo on screen and have to get a family member to restore via Mac. He has tried updating but same thing happens, is there any way to update the IOS gradually so we can see which is causing the fail or is it a case of leaving as it is and not being able add any more apps?

Thanks in advance

iPad 2, iOS 4

Posted on Jun 17, 2016 7:21 AM

by KiltedTim,Solvedanswer
KiltedTim KiltedTim
Level 9 (55,559 points)
Mac OS X
A:

Disable or remove any antivirus software running on your PC and try again. It can interfere with the authentication process.

 

Get help with iOS update and restore errors - Apple Support

 

If you see error 9, 4005, 4013, or 4014 when you restore your iOS device

When you try to update or restore your iPhone, iPad, or iPod touch, you might see one of these messages in iTunes.

If your iOS device disconnects during the update or restore or if iTunes couldn't tell the device to restore, you might see one of these messages:

  • The iPhone [device name] could not be restored. An unknown error occurred (9).
  • The iPhone [device name] could not be restored. An unknown error occurred (4005).
  • The iPhone [device name] could not be restored. An unknown error occurred (4013).
  • The iPhone [device name] could not be restored. An unknown error occurred (4014).

Try these steps to restore your iOS device:

  1. Install the latest version of iTunes.
  2. Restart your computer.
  3. Check for updates to your Mac or PC. If you restart your computer for an update, check for updates again after you restart.
  4. Try to restore your device using another USB cable.
  5. Try to restore your device on another computer.
  6. Force your device to restart.

If you continue to see error 4005, 4013, or 4014 when you try to restore your iPhone, iPad, or iPod touch, contact us.

Posted on Jun 18, 2016 12:26 AM

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titch3005

Q: Updating IPad2 from IOS4

  • All replies
  • Helpful answers

  • by KiltedTim,

    KiltedTim KiltedTim Jun 17, 2016 7:25 AM in response to titch3005
    Level 9 (55,559 points)
    Mac OS X
    Jun 17, 2016 7:25 AM in response to titch3005

    What is the exact error message you get when you attempt to update using iTunes from your computer? What version of iTunes are you running and what version of Windows or OS X?

  • by Courcoul,

    Courcoul Jun 17, 2016 7:36 AM in response to titch3005
    Level 6 (14,193 points)
    Jun 17, 2016 7:36 AM in response to titch3005

    First off, what size is the iPad? If 16GB, it may be better to leave it with what it has unless you are willing to use it with a minimum of apps and files. iOS 9.3.2 is a large beast and will eat up most of those 16GB plus require free room for it to work properly, thus leaving precious little extra space.

     

    If you do go ahead, the jump is from 4 to 9. No intermediate steps possible. And it needs to be done thru iTunes on a computer, Mac preferred. But iOS 9.3.2 needs the latest iTunes, which in turn needs OS X 10.9 or newer in order to install and run. Only when that is sorted out can you proceed to plug the two together, get them to authorize each other thru the same AppleID, back the iPad up and proceed with the update.

  • by titch3005,

    titch3005 titch3005 Jun 17, 2016 7:38 AM in response to KiltedTim
    Level 1 (8 points)
    iPad
    Jun 17, 2016 7:38 AM in response to KiltedTim

    OK, I'm running Windows 7, error message is "Unknown error occurred (9)", ITunes, 12.4.1.6, IPad shows version 4.3.5 (8L1).

     

    Hope this helps and  you can advise

  • by KiltedTim,Solvedanswer

    KiltedTim KiltedTim Jun 18, 2016 12:26 AM in response to titch3005
    Level 9 (55,559 points)
    Mac OS X
    Jun 18, 2016 12:26 AM in response to titch3005

    Disable or remove any antivirus software running on your PC and try again. It can interfere with the authentication process.

     

    Get help with iOS update and restore errors - Apple Support

     

    If you see error 9, 4005, 4013, or 4014 when you restore your iOS device

    When you try to update or restore your iPhone, iPad, or iPod touch, you might see one of these messages in iTunes.

    If your iOS device disconnects during the update or restore or if iTunes couldn't tell the device to restore, you might see one of these messages:

    • The iPhone [device name] could not be restored. An unknown error occurred (9).
    • The iPhone [device name] could not be restored. An unknown error occurred (4005).
    • The iPhone [device name] could not be restored. An unknown error occurred (4013).
    • The iPhone [device name] could not be restored. An unknown error occurred (4014).

    Try these steps to restore your iOS device:

    1. Install the latest version of iTunes.
    2. Restart your computer.
    3. Check for updates to your Mac or PC. If you restart your computer for an update, check for updates again after you restart.
    4. Try to restore your device using another USB cable.
    5. Try to restore your device on another computer.
    6. Force your device to restart.

    If you continue to see error 4005, 4013, or 4014 when you try to restore your iPhone, iPad, or iPod touch, contact us.

  • by titch3005,

    titch3005 titch3005 Jun 17, 2016 7:44 AM in response to KiltedTim
    Level 1 (8 points)
    iPad
    Jun 17, 2016 7:44 AM in response to KiltedTim

    Thanks, I'll give that a try

  • by titch3005,

    titch3005 titch3005 Jun 18, 2016 12:29 AM in response to Courcoul
    Level 1 (8 points)
    iPad
    Jun 18, 2016 12:29 AM in response to Courcoul

    Thanks for your advice, I have managed to update and still have around 12GB available which is more than enough for what I will be using

  • by KiltedTim,

    KiltedTim KiltedTim Jun 18, 2016 5:35 AM in response to titch3005
    Level 9 (55,559 points)
    Mac OS X
    Jun 18, 2016 5:35 AM in response to titch3005

    Glad to hear you got it working.