unexperienced.mac.user

Q: Safari not loading pages

Hello all,

 

I've recently updated my OS X Yosemite to version 10.10.5 (which I already regret, since the boot process is slower and the Apple's symbol does not show anymore as bootstrap screen). Anyway, I believe Safari has also been updated, to 8.0.8 (10600.8.9) - I do not know which version it was before.

 

The thing is that now some web pages hang when loading. The loading bar simply stalls and does not go any further.

 

I've read other discussion threads about deleting cookies, browsing record, etc. and also about disabling extensions. In may case, there is no extensions installed, so nothing to be disabled. And deleting cookies and other browsing data record solves the problem for a while, but after opening a few web pages, it starts hanging all over again.

 

Changing Network Settings' DNS IP address I did not try, but I find that hard to be the solution, since I also have Google Chrome, and it is working just fine.

 

If someone have any idea on how to solve this problem, I would be very happy to hear it.

 

Thanks in advance and best regards.

Mac Pro, OS X Yosemite (10.10.5), Safari 8.0.8

Posted on Jun 3, 2016 6:19 AM

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Q: Safari not loading pages

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  • Helpful answers

  • by D.Cohen,

    D.Cohen D.Cohen Jun 3, 2016 6:21 AM in response to unexperienced.mac.user
    Level 6 (8,424 points)
    Desktops
    Jun 3, 2016 6:21 AM in response to unexperienced.mac.user

    Hi.

    If you have problems opening webpages, take a look at these troubleshooting techniques suggested by Apple.

    https://support.apple.com/en-us/HT204098


    Go to Safari menu (At the very top right side of your screen next to Apple icon), choose "Quit Safari"

    press "Shift" button and while holding this button on your keyboard single click on the Safari icon on your Dock.


    Open Safari - Preferences - Privacy - Remove All Website Data.


    Open the Go menu with Option (Alt) key pressed - Library - locate Safari folder and move it to your desktop. Restart your Mac, open Safari and delete the folder from your desktop.


    Also, you may try these steps:


    Restart your Mac.


    Try Safe Boot:


    - Shut down your Mac

    - Wait until your computer turns off and after that press the Power button

    - Right after you hear the startup tone, press and hold the Shift key

    - Release the Shift key when you see a grey Apple sign and the progress bar below this sign

    - After your Mac boots up, restart it as you usually do.


    If this doesn't help, follow the instructions below:


    - Shut down your Mac

    - Wait until your computer turns off and after that press the Power button

    - Right after you hear the startup tone, press and hold the Shift key

    - Release the Shift key when you see a grey Apple sign and the progress bar below this sign

    - Once you see Desktop, start a Disk Utility scan to detect and repair file system errors (don't forget to choose your main hard drive)

    - Click on Verify Disk and then, if asked to fix problems, on Repair Disk

    - After this, click on Verify Disk Permissions and then on Repair Disk Permissions

    - After the process is finished, shut down your Mac and turn it back on after about 30 seconds


    Hope this helps!

  • by Linc Davis,

    Linc Davis Linc Davis Jun 3, 2016 7:10 AM in response to unexperienced.mac.user
    Level 10 (207,978 points)
    Applications
    Jun 3, 2016 7:10 AM in response to unexperienced.mac.user

    Please read this whole message before doing anything.

    This procedure is a test, not a solution. Don’t be disappointed when you find that nothing has changed after you complete it.

    Step 1

    The purpose of this step is to determine whether the problem is localized to your user account.

    Enable guest logins* and log in as Guest. Don't use the Safari-only “Guest User” login created by “Find My Mac.”

    While logged in as Guest, you won’t have access to any of your documents or settings. Applications will behave as if you were running them for the first time. Don’t be alarmed by this behavior; it’s normal. If you need any passwords or other personal data in order to complete the test, memorize, print, or write them down before you begin.

    Test while logged in as Guest. Same problem?

    After testing, log out of the guest account and, in your own account, disable it if you wish. Any files you created in the guest account will be deleted automatically when you log out of it.

    *Note: If you’ve activated “Find My Mac” or FileVault, then you can’t enable the Guest account. The “Guest User” login created by “Find My Mac” is not the same. Create a new account in which to test, and delete it, including its home folder, after testing.

    Step 2

    The purpose of this step is to determine whether the problem is caused by third-party system modifications that load automatically at startup or login, by a peripheral device, by a font conflict, or by corruption of the file system or of certain system caches.

    Please take this step regardless of the results of Step 1.

    Disconnect all wired peripherals except those needed for the test, and remove all aftermarket expansion cards, if applicable. Start up in safe mode and log in to the account with the problem.

    Note: If FileVault is enabled in OS X 10.9 or earlier, or if a firmware password is set, or if the startup volume is a software RAID, you can’t do this. Ask for further instructions.

    Safe mode is much slower to start up and run than normal, with limited graphics performance, and some things won’t work at all, including sound output and Wi-Fi on certain models. The next normal startup may also be somewhat slow.

    The login screen appears even if you usually log in automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.

    Test while in safe mode. Same problem?

    After testing, restart as usual (not in safe mode) and verify that you still have the problem. Post the results of Steps 1 and 2.

  • by unexperienced.mac.user,

    unexperienced.mac.user unexperienced.mac.user Jun 4, 2016 5:27 AM in response to unexperienced.mac.user
    Level 1 (8 points)
    Safari
    Jun 4, 2016 5:27 AM in response to unexperienced.mac.user

    Guys, thank you so much for taking the time in replying to my post.

     

    I've tried all the suggestions (removal of library folder (1) and running the disk cleanup utility in Safe Mode (2), suggested by D.Cohen as well as trying to use another user (3) and running the browser in Safe Mode (4), by Linc Davis). All of them ended up with the same result: the problem persists.

     

    In the case of using an alternative user, I've created a fresh new one solely for the sake of the test, since the Guest User that I already had was automatically created after I enabled the Find My Mac utility.

     

    One thing that might be worth mentioning is that I noticed that sometimes the web page stalls at the loading process, but if I wait an awful amount of time, then it proceeds and finishes (sometimes with some missing images though). And other times the page simply stalls and eventually Safari presents the error message saying that it could not load the web page because it failed to find the server.

     

    Thanks again for your kind support. If you have any other suggestions, I'm all ears.

     

    Best regards.

  • by Linc Davis,

    Linc Davis Linc Davis Jun 4, 2016 5:35 AM in response to unexperienced.mac.user
    Level 10 (207,978 points)
    Applications
    Jun 4, 2016 5:35 AM in response to unexperienced.mac.user

    Please start up in Recovery mode. In the OS X Utilities screen, select Get Help Online. A clean copy of Safari will launch. No plugins, such as Flash, will be available. While in Recovery, you'll have no access to your saved bookmarks or passwords, so make a note of those before you begin, if they're needed for the test.

    Test. After testing, restart as usual and post the results.

  • by unexperienced.mac.user,

    unexperienced.mac.user unexperienced.mac.user Jun 11, 2016 2:31 PM in response to Eric Root
    Level 1 (8 points)
    Safari
    Jun 11, 2016 2:31 PM in response to Eric Root

    Thank you, Eric Root. Unfortunately, none of those guides solved my problem.

  • by unexperienced.mac.user,

    unexperienced.mac.user unexperienced.mac.user Jun 11, 2016 2:36 PM in response to Linc Davis
    Level 1 (8 points)
    Safari
    Jun 11, 2016 2:36 PM in response to Linc Davis

    Hello Linc Davis,

    Sorry for the delay in my response. I've just finished trying those steps. I could not find OS X Utilities in my system, but I believe I managed to reach the online help by going through "About this Mac > Support > Support on OS X" (the terms might not be accurate since I've translated them - my OS is in Portuguese).

    Anyway, even by starting up Safari from there (under Recovery mode), the web pages take too long to load or even fail to do so. One thing that happens sometimes, after a long time waiting for the web page to finish loading is that the page is displayed in that unformatted and ugly plain HTML.

    If you have any other ideas, I'm happy to hear them. If not, I appreciate your time and thoughtful support anyway.

    Best regards.

  • by Linc Davis,

    Linc Davis Linc Davis Jun 12, 2016 2:21 PM in response to unexperienced.mac.user
    Level 10 (207,978 points)
    Applications
    Jun 12, 2016 2:21 PM in response to unexperienced.mac.user

    I could not find OS X Utilities in my system, but I believe I managed to reach the online help by going through "About this Mac > Support > Support on OS X"

    That's not Recovery mode. You have to follow the instructions linked to my earlier comment. Did you try to do that?

  • by unexperienced.mac.user,

    unexperienced.mac.user unexperienced.mac.user Jun 12, 2016 3:57 PM in response to Linc Davis
    Level 1 (8 points)
    Safari
    Jun 12, 2016 3:57 PM in response to Linc Davis

    I'm sorry, Linc Davis.

     

    I confused Recovery Mode with Safe Mode. I just tried the steps after following the link from your previous answer, and the browsing did seem to be fine then. I've opened about 5 tabs with different web pages, with which I have been experiencing the loading problems, and there was no issue this time. Thank you for the suggestion.

     

    I just don't know what this means though. So I'll wait for your update on this feedback.

     

    Best regards.

  • by Linc Davis,

    Linc Davis Linc Davis Jun 12, 2016 4:02 PM in response to unexperienced.mac.user
    Level 10 (207,978 points)
    Applications
    Jun 12, 2016 4:02 PM in response to unexperienced.mac.user

    Let's go back to what happened when you logged in as another user, and logged in as yourself in safe mode. Did you reproduce the problem with Safari while doing those things? I know that there was no change afterwards.

  • by unexperienced.mac.user,

    unexperienced.mac.user unexperienced.mac.user Jun 18, 2016 10:12 AM in response to Linc Davis
    Level 1 (8 points)
    Safari
    Jun 18, 2016 10:12 AM in response to Linc Davis

    Sorry for the delay in getting back to you. For some reason, Safari is now no longer giving me problems when loading up web pages. It's working beautifully.

     

    A few days ago, I updated Safari to version 9.1.1, but it didn't show any difference from the faulty behavior at first. I'm not sure if something else got silently updated (I doubt that), but it's now working good again.

     

    Anyway, I would like to thank you for your kind, prompt and technically rich support on this subject.

     

    Best regards.