KezCas

Q: How can I delete PalMall 1.2 addon in Firefox?

How can I delete PalMall 1.2 addon in Firefox?

It is disabled but there is no option to remove it.

I've checked and it is not installed as an application or in other browsers

Thanks for your help in advance

Posted on Jun 18, 2016 3:28 PM

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Q: How can I delete PalMall 1.2 addon in Firefox?

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  • by Linc Davis,

    Linc Davis Linc Davis Jun 18, 2016 4:43 PM in response to KezCas
    Level 10 (207,926 points)
    Applications
    Jun 18, 2016 4:43 PM in response to KezCas

    If Safari is not affected, you may have installed a malicious Firefox extension.

    First, please follow the instructions on this page. If there's a Firefox extension you can't remove in the Extensions manager, see below.

    Back up all data before proceeding.

    Triple-click anywhere in the line below on this page to select it:

    ~/Library/Application Support/Mozilla

    Copy the selected text to the Clipboard by pressing the key combination command-C. In the Finder, select

              Go Go to Folder...

    from the menu bar and paste into the box that opens by pressing command-V. You may not see what you pasted because a line break is included. Press return.

    A folder should open with an item named "Mozilla" selected. Quit Firefox if it's running. Move the selected item to the Trash. Relaunch the browser and test.

    If the extension is still present, repeat with this line:

    /Library/Application Support/Mozilla

    If this folder exists, you may be prompted for your administrator login password when making changes to it.

    Some kinds of malware may insert code into the Firefox application itself. If the above steps don't solve the problem, quit Firefox, delete it from the Applications folder (or wherever you put it), and download a fresh copy directly from mozilla.org. You may then have to refresh the settings again.