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Jun 18, 2016 6:55 PM in response to Destiny Singhby Michael Black,FaceTime only works from one Apple device to another Apple device. So you're sure this other person is using an Apple device? Is their Apple device on? Is the Apple device they use registered and connected to their FaceTime account with their AppleID? Is their Apple device turned on? If they use an iPhone and are not on a wifi connection, does their carrier and cell plan allow FaceTime over cellular?