Q: iTunes exits full-screen movie playback (Win10)

An issue popped up with itunes exiting out of watching a movie while in full-screen. After approximately 30-45 seconds of playback, the screen will flash and stop playing the movie, coming out of full-screen in the process. Audio settings match iTunes' settings, all drivers and software are up-to-date, so I'm unsure as to what may be causing this. I've got an Nvidia 880m in my Win10 machine, and all other specs are above the reqs for HD playback, etc. Tried a repair/reinstall with the same results. Any thoughts?

Posted on Jun 18, 2016 1:13 PM

I have this question too

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by MoonJ.,

MoonJ. Jun 19, 2016 2:52 PM in response to peveret1
Community Specialists

Jun 19, 2016 2:52 PM in response to peveret1

Hello peveret1,

Thanks for using the Apple Support Communities. I know it's important to be able to watch your media without interruption in iTunes, so I'm happy to provide you with some resources to help get your viewing experience back to normal.

It's possible that this is related to a display issue. We've released a Windows 64-bit version of iTunes for older video cards. Please follow these steps to uninstall iTunes, and the following article to download the version of iTunes I've mentioned:

Remove and reinstall iTunes and related software components for Windows 7 and later

Download iTunes 12.4.1 for Windows (64-bit - for older video cards)

Good luck, and have a great rest of your day!
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Q: iTunes exits full-screen movie playback (Win10)

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by MoonJ.,

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