HT204640: If your Apple Watch won't charge or it won't turn on

Learn about If your Apple Watch won't charge or it won't turn on
mmmbeck

Q: My watch will not charge or restart.

My apple watch has a weird charging screen.  Have tried 2 different chargers and have tried to reset the watch.  None of these are working. 

Posted on Jun 19, 2016 3:31 PM

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Q: My watch will not charge or restart.

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  • by Jonathan UK,Apple recommended

    Jonathan UK Jonathan UK Jun 19, 2016 3:42 PM in response to mmmbeck
    Level 7 (31,061 points)
    Apple Watch
    Jun 19, 2016 3:42 PM in response to mmmbeck

    Hi

     

    The symbol of a charging cable and lightning bolt appears when your watch battery has a low charge level.

     

    Try charging your watch for at least 2.5 hours (and perhaps longer, such as overnight).

     

    When charging your watch, check that:

     

    • All plastic wrap has been removed from both ends and both sides of the charging cable (check closely on the head of the charger).

    charger-plastic-2.gif

    • The back of your watch and the head of the charging cable are clean and dry (clean them with a nonabrasive, lint-free cloth).
    • The charging head is properly aligned with the back of the watch, with the concave / curved side touching it fully:
      • Some watch docks, stands, cases or protectors might hinder this.
    • If possible, test by using another genuine Apple Magnetic Charging Cable (for example, by borrowing one from a friend).
    • If you are charging your watch by plugging the cable into mains power:
      • Check that the USB connector on the Apple Magnetic Charging Cable is pushed fully into the USB Power Adapter.
      • Check that the USB Power Adapter is pushed fully into the power outlet.
      • Try using the cable with a different adapter, using any of the following:
        • The Apple USB Power Adapter that was supplied with the watch, or;
        • An Apple 5W (iPhone) or 12W (iPad) USB Power Adapter, or;
        • An Apple-certified (MFi) third-party 5W USB power adapter.
      • Try using a different power outlet (one that is known to be working properly).
    • If no other suitable power adapters are available, try instead charging by plugging the cable into a USB port.
      • If charging via USB on a computer, ensure that you use a USB 2.0 or 3.0 port, the computer remains turned on and awake and the cable is plugged directly into the computer (not into, for example, an external keyboard).

     

    After charging, if your watch has not already restarted automatically:

     

    • Try restarting it (by pressing and holding the side button until you see the Apple logo).
    • Next try force restarting it: press and hold both the side button and Digital Crown for around 10 seconds, until you see the logo.

     

    If you identify an issue with a particular component (adapter, cable or watch) or if the issue otherwise persists, contact Apple Support (mail-in service may be available) or make a Genius Bar reservation with a view to having your product(s) checked (under warranty, if eligible):

     

     

    More information:

    Check your battery and charge your Apple Watch - Apple Support

    If your Apple Watch won't charge or it won't turn on - Apple Support

  • by tannguyen135,

    tannguyen135 tannguyen135 Jun 20, 2016 12:19 PM in response to mmmbeck
    Level 1 (4 points)
    Apple Watch
    Jun 20, 2016 12:19 PM in response to mmmbeck

    This support article seems like what you're looking for, I tried their methods and it worked. http://www.cupertinowatch.com/apple-watch-wont-turn-on-how-to-wake-up/

  • by Carolyn Samit,

    Carolyn Samit Carolyn Samit Jun 20, 2016 12:26 PM in response to mmmbeck
    Level 10 (120,589 points)
    Apple Watch
    Jun 20, 2016 12:26 PM in response to mmmbeck

    Hi,

     

    Force Restart your Apple Watch.

     

    To force restart your Apple Watch, press and hold both the side button and Digital Crown for at least 10 seconds, then release both buttons when you see the Apple logo.

    If that doesn't help, you can make an appointment at an Apple Genius Bar in advance >  http://www.apple.com/retail/geniusbar/

    Check Your Service and Support Coverage