Mattzda3

Q: Multiple Displays have problems with El Capitan

I upgraded to El Capitan last week. Immediately after restarting from the install, my 2nd and 3rd monitors no longer displayed anything. It's like they were turned off. I tried restarting, but nothing changed. I then tried switching cables to different ports and seeing what would happen with just a single monitor plugged in, here's what I found.

 

Machine Info:

MacPro

32GB RAM

AMD FirePro D500 3072 MB Graphics

 

27" Apple Cinema Display (x2) using Thunderbolt

13HD Wacom Cintiq using HDMI

 

-------------------------

When 1 monitor was plugged in, it would work fine.

When 2 were plugged in, only the first monitor would work

It seems that changing ports made no difference, only 1 monitor would work at any given time. I also had issues with some external drives failing to mount.

 

I called AppleCare and they had me reset the SMC on the MacPro. This seemed to fix it until I setup my second cinema display with Apple Calendar and Apple Mail in the new split view and quit the applications without exiting SplitView first. Doing this blacked out the second Cinema display and I had to repeat the SMC reset procedure (listed below). It happened again about an hour later after a restart, I called AppleCare again and the tech led me through the SMC reset steps again and all monitors began working properly again. Within the next few hours the same problem happened again...I am now back on Yosemite until I see something indicating this problem is fixed.

 

I noticed that Beta users had this problem documented quite a bit on the .3 release, but I saw that the .4 release seemed to fix the issue. Well, it did not. I caught lightening in a bottle and it's happening to me.

 

 

 

SMC Reset Procedure

1. Shut Down computer if it's not already shut down

2. Unplug all peripherals and computer for 30 seconds

3. Plug in computer to power and one monitor

4. Start-up and check to see if monitor is working

5. If monitor is working then plug-in second display and restart

 

This worked for me and I was able to plug up the other peripherals.

 

I'm not sure why the problem persists, but everything is completely stable and operates fine on Yosemite.

Mac Pro, OS X Yosemite (10.10.5), iMac 27" 8GB i7

Posted on Oct 5, 2015 9:36 AM

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Q: Multiple Displays have problems with El Capitan

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  • by Maurirostan,

    Maurirostan Maurirostan May 11, 2016 4:36 PM in response to Luis Sequeira1
    Level 1 (4 points)
    May 11, 2016 4:36 PM in response to Luis Sequeira1

    Hi Luis.

    I have a Mac Book Air, with El Capitan 10.11.5 beta (15F31a), today I I bought a Monitor AOC model E2270Sw, and is imposible connect with my mac. I have tried all that you said, but the monitor indicate NO SIGNAL.

     

    Can you help me?

     

    Thanks in advance.

  • by Lionel Smith,

    Lionel Smith Lionel Smith May 12, 2016 7:21 AM in response to millport
    Level 1 (19 points)
    May 12, 2016 7:21 AM in response to millport

    I used this workaround a few times but now I feel I have found a better one.

    When I start up and get to the login screen, I can tell whether my external display is working (it shows a faint wallpaper, even though the login is on the main screen) or not (it shows nothing at all). If it is working, login and all is well. If not, restart without logging in, in safe mode (hold the shift key until the apple appears). In my setup, at least, this will cause the external monitor work on the subsequent startup. And in my case, running in safe mode does not cause any serious issues. However, if I want to get out of safe mode, another restart out of safe mode seems almost always to bring me to a login screen in which my external display is working.

  • by Luis Sequeira1,

    Luis Sequeira1 Luis Sequeira1 May 12, 2016 8:23 AM in response to Maurirostan
    Level 6 (12,147 points)
    Mac OS X
    May 12, 2016 8:23 AM in response to Maurirostan

    Maurirostan wrote:

     

    Hi Luis.

    I have a Mac Book Air, with El Capitan 10.11.5 beta (15F31a), today I I bought a Monitor AOC model E2270Sw, and is imposible connect with my mac. I have tried all that you said, but the monitor indicate NO SIGNAL.

     

    Can you help me?

     

    Thanks in advance.

     

    Does the Mac recognize that a monitor is connected? If you open System Preferences->Displays, do you see an "Arrangement" tab?

     

    Screenshot 2016-05-12 at 16.20.15.PNG

     

    Or just Display and Color?

     

    You can also look at System Information (option-click the Apple menu), in Displays.

     

    If the mac "sees" the display, it may be sending a signal with a resolution and refresh rate that the display can't handle.

     

    If the mac does not see the display, maybe the display is selecting a different input (e.g. VGA instead of HDMI, or HDMI instead of HDMI2); or maybe the cable is not well attached, or is faulty.

  • by martinAU,

    martinAU martinAU May 29, 2016 3:09 AM in response to millport
    Level 1 (4 points)
    May 29, 2016 3:09 AM in response to millport

    Just in case this helps anyone: I had exactly the same issue as reported by millport. It was particularly intriguing that I could get a screenshot of the external monitor but the monitor itself was blank. Over a few weeks I tried everything recommended in this discussion and as the problem coincided with a recent OS and RAM upgrade I was even contemplating reversing those but in the end it turned out to simply be crud in the thunderbolt socket (a small piece of paper to be exact). Always the obvious thing last

  • by Waveform2,

    Waveform2 Waveform2 Jun 6, 2016 2:55 PM in response to martinAU
    Level 1 (4 points)
    Jun 6, 2016 2:55 PM in response to martinAU

    If only i had such an easy issue Martin but glad your working; mine is a software issue i.e. EL Capitan as my TV knows theres an HDMI cable connected but the software cant detect it. Pathetic that apple cant fix this, other reason i know is it worked before upgrade then stopped after; nice of apple to pitch in to something they obviously cant fix -  great way to loose customers considering the amount of posts on this matter and outputting to TV's is pretty important nowadays. Ive even went out and purchased a £70 cable to double check i wasn't being stupid and thats now confirmed, also dosent detect in another TV and 2 monitors ALL 4k capable so resolution should be no problem.

     

    I love my IMac but the 5k one is off the shopping list for now since this effects all models as per the posts.

  • by Waveform2,

    Waveform2 Waveform2 Jun 6, 2016 2:59 PM in response to Waveform2
    Level 1 (4 points)
    Jun 6, 2016 2:59 PM in response to Waveform2

    Can i say Microsoft support is not great but an issue like this would be fixed very quickly, does it matter the GPU chipset thats outputting to the TV/Moitor(s) noone ever seems to mention that and it could be Radeon/Nvidia or Intel (Yuk).

  • by Luis Sequeira1,

    Luis Sequeira1 Luis Sequeira1 Jun 6, 2016 11:56 PM in response to Waveform2
    Level 6 (12,147 points)
    Mac OS X
    Jun 6, 2016 11:56 PM in response to Waveform2

    Does Detect Displays show you the display? Does the mac not notice the external display at all? Did you try the several steps suggested in this thread (safe mode, unplugging/replugging the cable after login)?

    FWIW, although this is a long thread, many of the people posting seem to have gotten their problem solved one way or another; more importantly, there are many more users who carry on using external displays with their macs without issue, so it is not like "EC can't connect to a 4K tv" is a fact of life. It is not. I hope you get this sorted out and get to use your mac with the great 4K screen.

  • by Waveform2,

    Waveform2 Waveform2 Jun 8, 2016 9:42 AM in response to Luis Sequeira1
    Level 1 (4 points)
    Jun 8, 2016 9:42 AM in response to Luis Sequeira1

    Agreed some people have managed to use lame workarounds and other good fixes to get it working (Im not being that guy just accepting having to reboot to get your display to work is not acceptable to me altho i'd take it too if that was the solution); altho no i've tried all and still no joy, just funny the TV knows the mac is there but the mac cant detect it even when forced to look, pretty disappointed in all as it worked on the previous OS so they should look at what they modified on the graphics side to cause such an issue. My imac is a 2010 model and still runs excellently except this flaw but it puts me off their over inflated priced hardware when they dont fix it - if they do i happily pay the extra for a hugely inferior spec machine because of the build quality.

  • by Waveform2,

    Waveform2 Waveform2 Jun 8, 2016 10:00 AM in response to Luis Sequeira1
    Level 1 (4 points)
    Jun 8, 2016 10:00 AM in response to Luis Sequeira1

    Also just to expand this is a major issue with LOTS of people having this problem but i guess theres a new iphone to design. (I mean re-shape)

  • by Luis Sequeira1,

    Luis Sequeira1 Luis Sequeira1 Jun 8, 2016 10:10 AM in response to Waveform2
    Level 6 (12,147 points)
    Mac OS X
    Jun 8, 2016 10:10 AM in response to Waveform2

    Waveform2 wrote:

     

    Also just to expand this is a major issue with LOTS of people having this problem but i guess theres a new iphone to design. (I mean re-shape)

     

    I haven't seen anything about this outside this thread. I use FCP X and have heard many video editors that use EC with 4K displays.

    I wish I could test - I don't have a 4K display of any kind. I do use many different displays (projectors, monitor, tv) with my EC mac (a rMBP if it makes a difference).

    I can't say how many people are affected, but as I wrote before I believe that something specific to people's systems is involved, rather than a OS bug outright - otherwise there would be a huge outcry.

     

    Can you make a clean install of 10.11.5 on a separate disk, and try? I suspect that something else you have installed on your system may be behind the problem.

  • by Waveform2,

    Waveform2 Waveform2 Jun 9, 2016 6:17 AM in response to Luis Sequeira1
    Level 1 (4 points)
    Jun 9, 2016 6:17 AM in response to Luis Sequeira1

    This has nothing specifically to do with 4k displays just output to an external display i shall do a clean install but since it worked before upgrade and i run a pretty clean systems except work software (acad/pshop) no crappy little apps i doubt it'll work but i'll be an optimist just to see. Cheers for the ideas btw im not a grumpy git all the time.

  • by Jim True,

    Jim True Jim True Jun 12, 2016 7:40 AM in response to Mattzda3
    Level 1 (4 points)
    Mac OS X
    Jun 12, 2016 7:40 AM in response to Mattzda3

    I have this exact same issue, but I'm on a Mac Mini. What's really odd is that in Boot Camp and the Recovery Partition, both monitors work perfectly, every single time. It's only OSX El Capitan that won't recognize the second monitor.

     

    Going to try the SMC reset and see if it at least fixes my issue. Right now they're recommending I re-install OSX.

  • by Jim True,

    Jim True Jim True Jun 12, 2016 8:00 AM in response to Jim True
    Level 1 (4 points)
    Mac OS X
    Jun 12, 2016 8:00 AM in response to Jim True

    The safe mode reboot actually made mine work, for now.

  • by Andy_mb,

    Andy_mb Andy_mb Jun 18, 2016 12:19 PM in response to Mattzda3
    Level 1 (8 points)
    Mac OS X
    Jun 18, 2016 12:19 PM in response to Mattzda3

    Hello All,

     

    I have the 2nd Display Malfunction - can anyone help? I have done all the usual even reinstalling El Capitan. I have pasted my EtreCheck. Any help would be much

    appreciated.

     

    Thanks,Andy

     

    EtreCheck version: 2.9.12 (265)

    Report generated 2016-06-18 20:18:58

    Download EtreCheck from https://etrecheck.com

    Runtime 1:33

    Performance: Excellent

     

    Click the [Support] links for help with non-Apple products.

    Click the [Details] links for more information about that line.

     

    Problem: Other problem

    Description:

    second monitor does not work

     

    Hardware Information:

        iMac (27-inch, Late 2013)

        [Technical Specifications] - [User Guide] - [Warranty & Service]

        iMac - model: iMac14,2

        1 3.5 GHz Intel Core i7 CPU: 4-core

        16 GB RAM Upgradeable - [Instructions]

            BANK 0/DIMM0

                8 GB DDR3 1600 MHz ok

            BANK 1/DIMM0

                8 GB DDR3 1600 MHz ok

            BANK 0/DIMM1

                Empty  

            BANK 1/DIMM1

                Empty  

        Bluetooth: Good - Handoff/Airdrop2 supported

        Wireless:  en1: 802.11 a/b/g/n/ac

     

    Video Information:

        NVIDIA GeForce GTX 775M - VRAM: 2048 MB

            iMac 2560 x 1440

     

    System Software:

        OS X El Capitan 10.11.5 (15F34) - Time since boot: less than an hour

     

    Disk Information:

        APPLE SSD SD0128F disk0 : (121.33 GB) (Solid State - TRIM: Yes)

            EFI (disk0s1) <not mounted> : 210 MB

            Boot OS X (disk0s3) <not mounted> : 134 MB

            Macintosh HD (disk2) / : 1.11 TB (1.03 TB free)

                Core Storage: disk0s2 120.99 GB Online

                Core Storage: disk1s2 999.35 GB Online

     

        APPLE HDD ST1000DM003 disk1 : (1 TB) (Rotational)

            EFI (disk1s1) <not mounted> : 210 MB

            Recovery HD (disk1s3) <not mounted>  [Recovery]: 650 MB

            Macintosh HD (disk2) / : 1.11 TB (1.03 TB free)

                Core Storage: disk0s2 120.99 GB Online

                Core Storage: disk1s2 999.35 GB Online

     

    USB Information:

        Apple Inc. BRCM20702 Hub

            Apple Inc. Bluetooth USB Host Controller

        Apple Inc. FaceTime HD Camera (Built-in)

     

    Thunderbolt Information:

        Apple Inc. thunderbolt_bus

     

    Configuration files:

        /etc/sysctl.conf - File exists but not expected

     

    Gatekeeper:

        Mac App Store and identified developers

     

    System Launch Agents:

        [not loaded]    7 Apple tasks

        [loaded]    161 Apple tasks

        [running]    70 Apple tasks

     

    System Launch Daemons:

        [not loaded]    47 Apple tasks

        [loaded]    158 Apple tasks

        [running]    85 Apple tasks

     

    Launch Agents:

        [not loaded]    com.adobe.AAM.Updater-1.0.plist (2016-06-18) [Support]

        [failed]    com.adobe.ARMDCHelper.cc24aef4a1b90ed56a...plist (2016-05-26) [Support]

        [running]    com.adobe.AdobeCreativeCloud.plist (2016-05-26) [Support]

     

    Launch Daemons:

        [loaded]    com.adobe.ARMDC.Communicator.plist (2016-05-26) [Support]

        [loaded]    com.adobe.ARMDC.SMJobBlessHelper.plist (2016-05-26) [Support]

        [running]    com.adobe.adobeupdatedaemon.plist (2016-06-13) [Support]

        [loaded]    com.adobe.agsservice.plist (2016-05-26) [Support]

        [loaded]    com.adobe.fpsaud.plist (2016-06-13) [Support]

        [loaded]    com.apple.installer.osmessagetracing.plist

     

    User Launch Agents:

        [loaded]    com.adobe.AAM.Updater-1.0.plist (2016-05-26) [Support]

     

    User Login Items:

        iTunesHelper    Application  (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)

     

    Other Apps:

        [running]    com.adobe.CCLibrary.95072

        [running]    com.adobe.CCXProcess.94752

        [running]    com.adobe.acc.AdobeDesktopService.67872.0A6C28C6-4461-4333-B848-2D269F531116

        [running]    com.adobe.accmac.93152

        [running]    com.etresoft.EtreCheck.96672

        [loaded]    de.milchimgemuesefach.Display-Menu-Helper

        [loaded]    399 Apple tasks

        [running]    180 Apple tasks

     

    Internet Plug-ins:

        AdobeAAMDetect: 3.0.0.0 - SDK 10.9 (2016-06-13) [Support]

        FlashPlayer-10.6: 22.0.0.192 - SDK 10.9 (2016-06-18) [Support]

        QuickTime Plugin: 7.7.3 (2016-05-05)

        AdobePDFViewerNPAPI: 15.016.20039 - SDK 10.11 (2016-05-03) [Support]

        AdobePDFViewer: 15.016.20039 - SDK 10.11 (2016-05-03) [Support]

        Flash Player: 22.0.0.192 - SDK 10.9 (2016-06-18) [Support]

        Default Browser: 601 - SDK 10.11 (2016-05-05)

     

    3rd Party Preference Panes:

        Flash Player (2016-06-13) [Support]

     

    Time Machine:

        Time Machine not configured!

     

    Top Processes by CPU:

             3%    kernel_task

             3%    WindowServer

             3%    fontd

             1%    com.apple.WebKit.WebContent(14)

             0%    hidd

     

    Top Processes by Memory:

        837 MB    kernel_task

        737 MB    com.apple.WebKit.WebContent(14)

        131 MB    node(2)

        131 MB    Adobe CEF Helper(2)

        115 MB    mdworker(7)

     

    Virtual Memory Information:

        12.00 GB    Free RAM

        4.01 GB    Used RAM (2.47 GB Cached)

        0 B    Swap Used

     

    Diagnostics Information:

        Jun 18, 2016, 08:08:22 PM    Self test - passed

        Jun 18, 2016, 12:02:01 PM    /Library/Logs/DiagnosticReports/com.apple.WebKit.WebContent_2016-06-18-120201_[ redacted].cpu_resource.diag [Details]

            /System/Library/Frameworks/WebKit.framework/Versions/A/XPCServices/com.apple.We bKit.WebContent.xpc/Contents/MacOS/com.apple.WebKit.WebContent

  • by Luis Sequeira1,

    Luis Sequeira1 Luis Sequeira1 Jun 20, 2016 7:20 AM in response to Andy_mb
    Level 6 (12,147 points)
    Mac OS X
    Jun 20, 2016 7:20 AM in response to Andy_mb

    I don't see any obvious red flags in your Etrecheck report.

    You say you did all the usual things, but did not specify.

     

    Did you do all of these:

     

    - unplug/replug the cable

    - try a different monitor/cable

    - detect displays in System Preferences->Displays (you have to hold down the option key for that button to appear...)

    - restart in Safe Mode

    - plug the monitor at boot/only after booting is complete

    - reset NVRAM (hold down command-option-P-R simultaneously at boot)

    - reset SMC (details depend on particular mac)

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