HT201412: If your iPhone, iPad, or iPod touch won't turn on

Learn about If your iPhone, iPad, or iPod touch won't turn on
verenicewhite
Level 1 (4 points)
iPad

Q: iOS reinstall after black screen

should the screen in iTunes show the progress when you are doing an iOS reinstall? Screen was black and non-responsive but now showing iTunes logo and said it would be 15 min?

iPhone 6s Plus

Posted on Jun 20, 2016 10:57 AM

by elcpu,Apple recommended
elcpu elcpu
Level 6 (16,022 points)
Photos for Mac
A:

If the reinstall is still stuck try the steps below:

 

Connect your device to your computer and open iTunes.

While your device is connected, force restart it: Press and hold both the Sleep/Wake and Home button for at least 10 seconds, and don't release when you see the Apple logo.

Keep holding until you see the recovery mode screen and wait for it to restore.

You may have to do the above more than once as recovery mode is difficult to get into.

Restore as New first and test it. Then restore from backup if desired. If the backup is corrupted it will likely bring back the issue.

https://support.apple.com/en-us/HT201263

Posted on Jun 20, 2016 12:25 PM

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verenicewhite

Q: iOS reinstall after black screen

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  • Helpful answers

  • by elcpu,Apple recommended

    elcpu elcpu Jun 20, 2016 12:25 PM in response to verenicewhite
    Level 6 (16,022 points)
    Photos for Mac
    Jun 20, 2016 12:25 PM in response to verenicewhite

    If the reinstall is still stuck try the steps below:

     

    Connect your device to your computer and open iTunes.

    While your device is connected, force restart it: Press and hold both the Sleep/Wake and Home button for at least 10 seconds, and don't release when you see the Apple logo.

    Keep holding until you see the recovery mode screen and wait for it to restore.

    You may have to do the above more than once as recovery mode is difficult to get into.

    Restore as New first and test it. Then restore from backup if desired. If the backup is corrupted it will likely bring back the issue.

    https://support.apple.com/en-us/HT201263