haya102

Q: iMessage is not showing my phone number

hello

 

I can't see my phone number in imessage and face time it only shows my apple id.

 

i have reset network and location setting and make sure that my number is added in the phone.

iPhone 6 Plus, iOS 9.2

Posted on Jan 18, 2016 11:27 AM

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Q: iMessage is not showing my phone number

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  • by mabaeyens,

    mabaeyens mabaeyens Jun 18, 2016 5:29 AM in response to zahra oman
    Level 4 (1,986 points)
    Apple Watch
    Jun 18, 2016 5:29 AM in response to zahra oman

    Yes, that's OK. That will take a while if you have a lot of information in iCloud, but as soon as you sign back in everything will be restored.

     

    But yes, it's a good idea to backup also with your laptop or desktop computer using iTunes.

  • by zahra oman,

    zahra oman zahra oman Jun 18, 2016 5:33 AM in response to mabaeyens
    Level 1 (4 points)
    Jun 18, 2016 5:33 AM in response to mabaeyens

    I really apprciate youe time and support. I send you an answer but don't know where did it go.

    However, I will sign out from my Icloud as shown in the picture below, is that a right step to process.

     

    unnamed 222.jpg

  • by mabaeyens,

    mabaeyens mabaeyens Jun 18, 2016 5:34 AM in response to zahra oman
    Level 4 (1,986 points)
    Apple Watch
    Jun 18, 2016 5:34 AM in response to zahra oman

    Yes, I replied just above this post:

     

    Yes, that's OK. That will take a while if you have a lot of information in iCloud, but as soon as you sign back in everything will be restored.

     

    But yes, it's a good idea to backup also with your laptop or desktop computer using iTunes.

  • by zahra oman,

    zahra oman zahra oman Jun 18, 2016 5:35 AM in response to mabaeyens
    Level 1 (4 points)
    Jun 18, 2016 5:35 AM in response to mabaeyens

    Sorry, I just realize that there is page two.

    Thank you very much for you prompt answer. I will do so and let you know with what will happened.

     

    Thank you again.

  • by zahra oman,

    zahra oman zahra oman Jun 18, 2016 6:47 AM in response to mabaeyens
    Level 1 (4 points)
    Jun 18, 2016 6:47 AM in response to mabaeyens
    I am so sorry to tell you nothing changed. As it was, the imessage didn't list my number but Facetime did list the number in grey color without activating it.   I can imessage through my icloud email only.   I am afraid that i cant receive the msgs that have been sent during inactivated imessage as they only know my number.    thank you in advance 
  • by mabaeyens,

    mabaeyens mabaeyens Jun 18, 2016 10:11 AM in response to zahra oman
    Level 4 (1,986 points)
    Apple Watch
    Jun 18, 2016 10:11 AM in response to zahra oman

    Other people have found this useful

    Settings > General > Reset > Reset All Settings

    If that doesn't work either, get an appointment with Apple Support at https://getsupport.apple.com

  • by zahra oman,

    zahra oman zahra oman Jun 19, 2016 12:19 AM in response to mabaeyens
    Level 1 (4 points)
    Jun 19, 2016 12:19 AM in response to mabaeyens

    Hello and thank you for your time and support.

    unfortunately, it didn't work.

    I reset all the setting, sign out from my Icloud and did not sign my ID for Imessage so may my number appears in the list. Also I do restart the phone after each step but still my number is not listed in both: Imessage and Facetime.

    I took my phone to an apple store shop and again they reset the networking setting, reset all setting and make the phone in airpalne mode...ect. They used different methods to help me but unfortunately nothing changed. My phone number did not appear in both Imessage anf Facetime.

    Since the two last nights,  my phone consumed all my topup and  I refill again and again because each msg to activate take around 1.30  USD!!

    so whenever I switch on my phone on or restart it they deduct from my topup to acivate Imessage but Nothing changed  for the last 24 hours. Feeling disappointed.

     

    I don't really know if contacting the support department will make any change!

     

    Thank you again.

  • by zahra oman,

    zahra oman zahra oman Jun 19, 2016 12:40 AM in response to zahra oman
    Level 1 (4 points)
    Jun 19, 2016 12:40 AM in response to zahra oman

    I contacted the support center again and waiting for their help.

    They gave me case ID. Waiting !!!

  • by mabaeyens,

    mabaeyens mabaeyens Jun 19, 2016 1:49 AM in response to zahra oman
    Level 4 (1,986 points)
    Apple Watch
    Jun 19, 2016 1:49 AM in response to zahra oman

    Ok, let us know. And yes, sometimes Apple services are down, you can check them here

    https://www.apple.com/support/systemstatus/

  • by zahra oman,

    zahra oman zahra oman Jun 19, 2016 9:31 AM in response to mabaeyens
    Level 1 (4 points)
    Jun 19, 2016 9:31 AM in response to mabaeyens

    Hello,

    I recived the call and they give me simple instruction to follow, which you had already mentioned.

     

    To sing in to Icloud email on both Facetime and Imessage and to switch them on. Then to restart my phone and to wait for 24 hours.

     

    I waited till now for about 7 hours after their call and before few minutes I receive this message:

     

     

     

    As you can see: "the activation unsuccessful , turn on Imessage to try again"

    Although the Imessage is already on!!!!!

     

    What to do please.

     

    Thank you for for your time and support.

    Zahra

  • by mabaeyens,

    mabaeyens mabaeyens Jun 19, 2016 11:49 AM in response to zahra oman
    Level 4 (1,986 points)
    Apple Watch
    Jun 19, 2016 11:49 AM in response to zahra oman

    If you have been already advised by an Apple Genius, there is little more I can do.

    Make sure your carrier allows iMessage and make them help you getting that right.

  • by zahra oman,

    zahra oman zahra oman Jun 20, 2016 12:36 PM in response to mabaeyens
    Level 1 (4 points)
    Jun 20, 2016 12:36 PM in response to mabaeyens

    Hello,

    I am frustrated and this iMessage drive me crazy.

    I did follow all the instruction and called the carrier and guess what!?

    Nothing worked with me.

     

    This it the fourth time I receive this msg:

     

    image1.JPG

     

     

    image2.JPG

     

    The same as last 3 days!

     

    I went step by step with Apple support Center! but nothing here to say.

    I checked this page and followed the instructions ans with less than 7 hours the above (as shown in the picture appear)

    What next to do!

  • by aiyerp,

    aiyerp aiyerp Aug 9, 2016 7:05 AM in response to zahra oman
    Level 1 (4 points)
    iPhone
    Aug 9, 2016 7:05 AM in response to zahra oman

    Hi there!

     

    I am going through EXACTLY the same for the last 4 days. Apple support is also unable to fix the issue. But then I found some hint somewhere to check the details of your apple ID and see if you have checked your number in that as Home or Mobile. If it was Home, changing it to Mobile seems to work, but not for me yet. You may try. But if you already have fixed the issue, please share the same because I am running the same frustration Thank you, dear.

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