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redhead2848

Q: MY ITunes is disable how do I fix it

My ITunes is disable I want to buy music but not able to do that

HP Windows 10, Windows 10

Posted on Jun 20, 2016 8:35 PM

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Q: MY ITunes is disable how do I fix it

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  • by pedro d,

    pedro d pedro d Jun 21, 2016 12:55 PM in response to redhead2848
    Community Specialists
    Jun 21, 2016 12:55 PM in response to redhead2848

    Hello there, redhead2848.

     

    It sounds like you are having issues purchasing content in iTunes on your Windows computer, because your Apple ID has been disabled. The following article links to some great information and steps for resolving a locked/disabled Apple ID:

     

    If your Apple ID is locked

     

    If your Apple ID is locked for security reasons, you might see one of these alerts:

    • “This Apple ID has been disabled for security reasons”
    • "You can't sign in because your account was disabled for security reasons"
    • "This Apple ID has been locked for security reasons"

    When you see one of these alerts, you can go to iforgot.apple.com to unlock your account with your existing password or to reset your password. After multiple unsuccessful attempts to unlock your account, your Apple ID will remain locked and you can try again the next day.

    If you use two-step verification, you need to use your recovery key and a trusted device. And if you use two-factor authentication, you need a trusted device or trusted phone number to unlock your Apple ID.

    If you see a message that is different from the alerts above and you can't reset your password, contact us for help.

     

    Thanks for being a part of Apple Support Communities.

     

    Kind Regards.