Dina_Zv

Q: Lost all my NOTES after update to IOS 9.3.2.

Hi to you all, has anyone else lost all the notes from "notes" app after updating to IOS 9.3.2? they just disappeared, no warning. And no, I don't use iCloud.

iPhone 5s, iOS 9.3.2

Posted on Jun 21, 2016 1:15 AM

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Q: Lost all my NOTES after update to IOS 9.3.2.

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  • by ckuan,

    ckuan ckuan Jun 21, 2016 1:22 AM in response to Dina_Zv
    Level 7 (33,767 points)
    Jun 21, 2016 1:22 AM in response to Dina_Zv

    No, it didn't happened to me.

    Did you made a backup locally on iTunes before you do an update?

    If you did you can restore from the backup, otherwise you're out of luck.

  • by Dina_Zv,

    Dina_Zv Dina_Zv Jun 21, 2016 1:28 AM in response to ckuan
    Level 1 (6 points)
    Windows Software
    Jun 21, 2016 1:28 AM in response to ckuan

    no, I did not... nothing has ever disappeared before

  • by ckuan,

    ckuan ckuan Jun 21, 2016 1:34 AM in response to Dina_Zv
    Level 7 (33,767 points)
    Jun 21, 2016 1:34 AM in response to Dina_Zv

    Dina_Zv wrote:

     

    no, I did not... nothing has ever disappeared before

    Well there's alway the first time. Sorry, there's nothing can be done since you don't use iCloud or iTunes to backups.

    Note: In this digital world, you should always do backups (using iCloud or locally on iTunes or on both).

  • by Dina_Zv,

    Dina_Zv Dina_Zv Jun 21, 2016 1:40 AM in response to ckuan
    Level 1 (6 points)
    Windows Software
    Jun 21, 2016 1:40 AM in response to ckuan

    I don't like the concept of iCloud and I try to keep my privacy on maximum. Also, it should not be normal, that things disappear after updates.

  • by ckuan,

    ckuan ckuan Jun 21, 2016 1:47 AM in response to Dina_Zv
    Level 7 (33,767 points)
    Jun 21, 2016 1:47 AM in response to Dina_Zv

    Dina_Zv wrote:

     

    I don't like the concept of iCloud and I try to keep my privacy on maximum. Also, it should not be normal, that things disappear after updates.

    iCloud is very secure and your privacy is preserved.

    No it's not normal to lose stuff and it's also not normal to skip backups.

    Between 0 & 1 sometimes things can go wrong, you are responsible for your own data.

    Remember, always do a backup.

  • by BBoiss,

    BBoiss BBoiss Jun 21, 2016 10:17 AM in response to Dina_Zv
    Level 4 (1,404 points)
    Apple Music
    Jun 21, 2016 10:17 AM in response to Dina_Zv

    Dina_Zv wrote:

     

    I don't like the concept of iCloud and I try to keep my privacy on maximum. Also, it should not be normal, that things disappear after updates.

    You've been using cloud-based services for as long as you've owned an email address. If you do not create regular backups of your electronics, I highly recommend that you begin to do so. How to back up your iPhone, iPad, and iPod touch - Apple Support

     

    Also for all of your notes and just your notes to disappear is highly irregular unless there was a service which was in fact managing those without your knowledge. This is no discredit to you, of course. It is simply a default of any email service you setup on your iPhone that happens to also manage notes as an option. Gmail, AOL, Hotmail, iCloud, etc all have notes management. Once logged in, the iPhone would default to syncing notes with one of these services unless toggled off. Check your email accounts through their respective websites for your notes. If you find them, troubleshoot that account on your iPhone. This is as easy as removing and re-adding the account back to your iPhone.

     

    There is also the possibility that an exchange server may have managed the notes. Have you had a work email on your iPhone at any point in time to which you no longer have access?

     

    As you explained that you enjoy keeping your privacy, I would also point you in the direction of setting up Two-Factor Authentication on your Apple ID. It is the most advanced form of security that Apple has to offer for your account.

    Two-factor authentication for Apple ID - Apple Support

     

    If your notes are not found in any of the respective locations that I have listed, it isn't impossible for something to have gone missing as backups have always been industry recommended prior to any update.

  • by Dina_Zv,

    Dina_Zv Dina_Zv Jun 22, 2016 1:07 AM in response to ckuan
    Level 1 (6 points)
    Windows Software
    Jun 22, 2016 1:07 AM in response to ckuan

    I am not so sure about it, Internet is full of info about pictures leaked from iCloud. And there are many articles about it.

  • by ckuan,

    ckuan ckuan Jun 22, 2016 1:58 AM in response to Dina_Zv
    Level 7 (33,767 points)
    Jun 22, 2016 1:58 AM in response to Dina_Zv

    Dina_Zv wrote:

     

    I am not so sure about it, Internet is full of info about pictures leaked from iCloud. And there are many articles about it.

    There are also many articles about alien abductions as well.

    But seriously, iCloud is very secure, it's the passwords that people used that were weak and were easily guessed.

    Most of successful attempts were obtained by using social engineering, phishing (or simply made easy by the user because they used same password for many other online websites).

    For that there is no cure no matter how secure iCloud is.

    Read here to get up to speed on Apple security:

    iCloud security and privacy overview - Apple Support


  • by Dina_Zv,

    Dina_Zv Dina_Zv Jun 22, 2016 2:33 AM in response to ckuan
    Level 1 (6 points)
    Windows Software
    Jun 22, 2016 2:33 AM in response to ckuan

    of course, you suggest me to read up on iCloud security on APPLE site

    Anyway, we can close this discussion, I got my reply from other sources and no, iCloud is not secure and it is not always the passwords. Did you read my link? probably not

    Good luck to all!

  • by BBoiss,

    BBoiss BBoiss Jun 22, 2016 5:46 AM in response to Dina_Zv
    Level 4 (1,404 points)
    Apple Music
    Jun 22, 2016 5:46 AM in response to Dina_Zv

    Dina_Zv wrote:

     

    of course, you suggest me to read up on iCloud security on APPLE site

    Anyway, we can close this discussion, I got my reply from other sources and no, iCloud is not secure and it is not always the passwords. Did you read my link? probably not

    Good luck to all!

    You never shared with the room how you managed to recover your lost notes. Where did you find them?

  • by Dina_Zv,

    Dina_Zv Dina_Zv Jun 23, 2016 12:58 AM in response to BBoiss
    Level 1 (6 points)
    Windows Software
    Jun 23, 2016 12:58 AM in response to BBoiss

    BBoiss, unfortunately I have not found them. But I did follow your advice and checked if my email account is using "notes" and it was "on", but there were few notes that I entered just after update and that's all. I did the text search on my phone too, using the phrases I remembered I had on my "notes", but no luck. I have no idea what happened, and I have done all the previous updates before with gmail managing my notes, but nothing ever disappeared. I am not going to use iCloud though, but I did set up the backup of my phone via iTunes on my PC. Also, I noticed that after update I have now this "on my iPhone" thing - I did not have it before, I just opened the Notes and added a new note and that was that. Now I have like several folders. And this "on my iPhone" account is on and it is greyed out and I cannot switch it off - I don't even know what it means...

    Thanks for the advice to check me email settings!