sikrinick

Q: Random Macbook Pro shutdowns with "Shutdown cause: -128"

My Macbook Pro 15" mid 2014 A1398 is going shutdown randomly.
Console shows "Shutdown cause: -128"
I have reseted both SMC and NVRAM as well as reinstalled OS X.
Apple Diagnostics didn't show any issues.

Posted on Jun 21, 2016 5:12 AM

Close

Q: Random Macbook Pro shutdowns with "Shutdown cause: -128"

  • All replies
  • Helpful answers

  • by Linc Davis,

    Linc Davis Linc Davis Jun 21, 2016 5:54 AM in response to sikrinick
    Level 10 (207,963 points)
    Applications
    Jun 21, 2016 5:54 AM in response to sikrinick

    A negative shutdown code may indicate a hardware problem. The precise meaning of the codes is not publicly documented.

    Make a "Genius" appointment at an Apple Store, or go to another authorized service provider. You may have to leave the machine there for several days.

    Back up all data on the internal drive(s) before you hand over your computer to anyone. There are ways to back up a computer that isn't fully functional—ask if you need guidance.

    If privacy is a concern, erase the data partition(s) with the option to write zeros* (do this only if you have at least two complete, independent backups, and you know how to restore to an empty drive from any of them.) Don’t erase the recovery partition, if present.

    Keep your confidential data secure during hardware repair.

    Apple recommends that you deauthorize a device in the iTunes Store before having it serviced.

    *An SSD doesn't need to be zeroed.

  • by sikrinick,

    sikrinick sikrinick Jun 21, 2016 6:12 AM in response to Linc Davis
    Level 1 (4 points)
    Notebooks
    Jun 21, 2016 6:12 AM in response to Linc Davis

    Thank you for your answer.

    Unfortunately, I don't have Apple Store in my country and there are no Authorized Service Providers in 500 km range.

    Can I run any benchmarks or tests that can show issue?

  • by OGELTHORPE,

    OGELTHORPE OGELTHORPE Jun 21, 2016 6:34 AM in response to sikrinick
    Level 9 (52,313 points)
    Mac OS X
    Jun 21, 2016 6:34 AM in response to sikrinick

    If you contact Apple, you can arrange to ship your MBP to them.

     

    Since to have already run Apple Diagnostics, there are no more Apple tests available for you to run.

     

    You might download and post an Etrecheck report.  It might offer a clue to your problem:

     

    http://www.etresoft.com/etrecheck

     

    Ciao.

  • by sikrinick,

    sikrinick sikrinick Jun 21, 2016 6:50 AM in response to OGELTHORPE
    Level 1 (4 points)
    Notebooks
    Jun 21, 2016 6:50 AM in response to OGELTHORPE

    I will contact Apple Support, thanks.

     

    Etrecheck Report:

    EtreCheck version: 2.9.12 (265)

    Report generated 2016-06-21 16:45:25

    Download EtreCheck from https://etrecheck.com

    Runtime 1:23

    Performance: Excellent

     

    Click the [Support] links for help with non-Apple products.

    Click the [Details] links for more information about that line.

     

    Problem: Computer is restarting

     

    Hardware Information:

        MacBook Pro (Retina, 15-inch, Mid 2014)

        [Technical Specifications] - [User Guide] - [Warranty & Service]

        MacBook Pro - model: MacBookPro11,2

        1 2,2 GHz Intel Core i7 CPU: 4-core

        16 GB RAM Not upgradeable

            BANK 0/DIMM0

                8 GB DDR3 1600 MHz ok

            BANK 1/DIMM0

                8 GB DDR3 1600 MHz ok

        Bluetooth: Good - Handoff/Airdrop2 supported

        Wireless:  en0: 802.11 a/b/g/n/ac

        Battery: Health = Normal - Cycle count = 537

     

    Video Information:

        Intel Iris Pro

            Color LCD 2880 x 1800

     

    System Software:

        OS X El Capitan 10.11.5 (15F34) - Time since boot: about 3 hours

     

    Disk Information:

        APPLE SSD SM0256F disk0 : (251 GB) (Solid State - TRIM: Yes)

            EFI (disk0s1) <not mounted> : 210 MB

            Recovery HD (disk0s3) <not mounted>  [Recovery]: 650 MB

            Без названия (disk1) / : 249.77 GB (215.08 GB free)

                Core Storage: disk0s2 250.14 GB Online

     

    USB Information:

        Apple Inc. Apple Internal Keyboard / Trackpad

        Apple Inc. BRCM20702 Hub

            Apple Inc. Bluetooth USB Host Controller

     

    Thunderbolt Information:

        Apple Inc. thunderbolt_bus

     

    Gatekeeper:

        Anywhere

     

    Kernel Extensions:

            /Library/Application Support/VirtualBox

        [loaded]    org.virtualbox.kext.VBoxDrv (5.0.22 - 2016-06-18) [Support]

        [loaded]    org.virtualbox.kext.VBoxNetAdp (5.0.22 - 2016-06-18) [Support]

        [loaded]    org.virtualbox.kext.VBoxNetFlt (5.0.22 - 2016-06-18) [Support]

        [loaded]    org.virtualbox.kext.VBoxUSB (5.0.22 - 2016-06-18) [Support]

     

            /Library/Extensions

        [loaded]    com.intel.kext.intelhaxm (6.0.1 - SDK 10.9 - 2016-06-18) [Support]

     

    System Launch Agents:

        [not loaded]    6 Apple tasks

        [loaded]    157 Apple tasks

        [running]    75 Apple tasks

     

    System Launch Daemons:

        [not loaded]    47 Apple tasks

        [loaded]    160 Apple tasks

        [running]    84 Apple tasks

     

    Launch Agents:

        [running]    com.bjango.istatmenusagent.plist (2016-06-18) [Support]

        [running]    com.bjango.istatmenusnotifications.plist (2016-06-18) [Support]

        [running]    com.bjango.istatmenusstatus.plist (2016-06-18) [Support]

        [loaded]    com.oracle.java.Java-Updater.plist (2016-06-17) [Support]

     

    Launch Daemons:

        [loaded]    com.apple.installer.osmessagetracing.plist

        [running]    com.bjango.istatmenusdaemon.plist (2016-06-18) [Support]

        [loaded]    com.intel.haxm.plist (2015-11-16) [Support]

        [loaded]    com.oracle.java.Helper-Tool.plist (2016-06-17) [Support]

        [not loaded]    org.virtualbox.startup.plist (2016-06-18) [Support]

     

    User Launch Agents:

        [not loaded]    org.virtualbox.vboxwebsrv.plist (2016-06-18) [Support]

     

    User Login Items:

        gfxCardStatus    Программа  (~/.Trash/gfxCardStatus.app)

        iTunesHelper    Программа  (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)

        Dropbox    Программа  (/Applications/Dropbox.app)

     

    Other Apps:

        [running]    com.etresoft.EtreCheck.5472

        [running]    com.getdropbox.dropbox.21152

        [running]    ru.keepcoder.Telegram.118432

        [loaded]    402 Apple tasks

        [running]    185 Apple tasks

     

    Internet Plug-ins:

        Default Browser: 601 - SDK 10.11 (2016-05-05)

        QuickTime Plugin: 7.7.3 (2016-05-05)

        JavaAppletPlugin: Java 8 Update 91 build 14 (2016-06-17) Check version

     

    Safari Extensions:

        AdBlock - BetaFish, Inc. - https://getadblock.com (2016-06-20)

     

    3rd Party Preference Panes:

        Java (2016-04-01) [Support]

     

    Time Machine:

        Time Machine not configured!

     

    Top Processes by CPU:

            10%    com.apple.WebKit.Networking

             7%    com.apple.WebKit.WebContent(4)

             6%    kernel_task

             4%    WindowServer

             3%    VBoxHeadless

     

    Top Processes by Memory:

        1.60 GB    com.apple.WebKit.WebContent(4)

        1001 MB    kernel_task

        721 MB    studio

        688 MB    VBoxHeadless

        655 MB    Safari

     

    Virtual Memory Information:

        3.40 GB    Free RAM

        13.00 GB    Used RAM (2.60 GB Cached)

        0 B    Swap Used

     

    Diagnostics Information:

        Jun 21, 2016, 01:07:57 PM    Self test - passed

        Jun 19, 2016, 05:00:57 PM    /Library/Logs/DiagnosticReports/CINEBENCH OSX_2016-06-19-170057_[redacted].cpu_resource.diag [Details]

            /Users/USER/Downloads/*/CINEBENCH OSX.app/Contents/MacOS/CINEBENCH OSX

     

    I don't see any issues, to be honest.

  • by Linc Davis,

    Linc Davis Linc Davis Jun 21, 2016 7:04 AM in response to sikrinick
    Level 10 (207,963 points)
    Applications
    Jun 21, 2016 7:04 AM in response to sikrinick

    Can I run any benchmarks or tests that can show issue?

    Other than Apple Diagnostics, which didn't work in your case, there's nothing else you can do. Even if you knew what the fault was, you wouldn't be able to fix it yourself.

  • by OGELTHORPE,

    OGELTHORPE OGELTHORPE Jun 21, 2016 7:06 AM in response to sikrinick
    Level 9 (52,313 points)
    Mac OS X
    Jun 21, 2016 7:06 AM in response to sikrinick

    There are a couple of things that you might try.  Rid the MBP of the IntelHEXM application and CINEBENCH.  Any change?

     

    It appears that there was a kernel panic recently.  Log and post it per these instructions:

     

    https://support.apple.com/en-us/HT201753

     

    Ciao.

  • by sikrinick,Solvedanswer

    sikrinick sikrinick Jun 21, 2016 8:31 AM in response to OGELTHORPE
    Level 1 (4 points)
    Notebooks
    Jun 21, 2016 8:31 AM in response to OGELTHORPE

    I can't delete IntelHAXM as I need it for Android emulation.

    Nevertheless, I've had this problem without this apps.

    I don't have any kernel*.panic files at all. Actually,  I hadn't kernel panic.