Dave Goldstein

Q: Can't connect keynote remote between iPad pro and macbook Air. In the past this worked. Now it doesn't. I've tried both my home wi-fi and personal hotspot. I can open the keynote remote from my iPhone but not from my iPad Pro.

I can't connect my iPad pro to macbook air to run keynote remote. I can do this from my iPhone but not from my iPad Pro. I've tried both my home wi-fi and my iPhone's personal hotspot.

MacBook Air

Posted on Jun 20, 2016 2:04 PM

Close

Q: Can't connect keynote remote between iPad pro and macbook Air. In the past this worked. Now it doesn't. I've tried both my home wi ... more

  • All replies
  • Helpful answers

  • by chris_g1,

    chris_g1 chris_g1 Jun 21, 2016 9:06 AM in response to Dave Goldstein
    Community Specialists
    Jun 21, 2016 9:06 AM in response to Dave Goldstein

    Hi there Dave,

     

    Thanks for stopping by the Apple Support Communities! This is the perfect place to get help with connecting your iPad Pro to your MacBook Air with the Keynote Remote. I'll be more than happy to provide you with some resources on this.

     

    To begin, take a look at this article to ensure that you have everything updated and set up properly:

    Use Keynote Remote on your iPhone, iPad, or iPod touch

     

    As it says in the article:

     

    Keynote Remote doesn't work over a network hosted by a Mac with Internet Sharing, or a network hosted by an iOS device using Personal Hotspot.

     

     This would explain why trying to utilize the Keynote Remote while using your iPhone's Personal Hotspot wasn't yielding any results.

     

    If after going through the article you're still running into issues, the following steps would be the next course of action. Make sure to test out the remote feature after each one:

     

    1. Completely close the Keynote app on both your iPad Pro and your Mac, and then restart both devices.

    2. Unlink your iPad as a remote, force quit the Keynote app, and restart the iPad.

    3. Delete and reinstall the Keynote for iOS app on your iPad.

    4. Reset the network settings on your iPad Pro by going to Settings>General>Reset>Reset Network Settings. Do be aware that this will erase any of your stored Wi-Fi networks and their passwords.

    5. Create a backup of your iPad Pro and then restore it to factory settings.

    Use iTunes on your Mac or PC to restore your iPhone, iPad, or iPod to factory settings

     

    Have a fantastic rest of your day!

  • by iLaw,

    iLaw iLaw Jun 27, 2016 11:23 AM in response to chris_g1
    Level 1 (30 points)
    iPad
    Jun 27, 2016 11:23 AM in response to chris_g1

    Keynote Remote has been absorbed into the new Keynote App. Have you tried connecting to your MacBook Air via the Keynote app instead of using the old Keynote Remote app?