HT201232: Contact Apple for support and service
Learn about Contact Apple for support and service
Q: Why the lack of support for iTunes store outages?
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Jun 21, 2016 9:18 AMby King_Penguin,You know that you are talking to fellow users on these user-to-user forums, and that Apple are not here. And speculation about Apple's policies or procedures is not allowed on these forums. If you want to contact Apple use the 'contact us' button at the bottom right of every page on here.
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Jun 21, 2016 9:45 AMby chapkit,I was not aware that expressing one's frustration about the lack of Apple support for an issue with the iTunes Store issue was not an appropriate subject for posting on a "Users" forum. And, you must not have read my entire post because I stated very clearly that I had contacted Apple Support and an iTunes tech for support. The Apple rep acknowledged he had the same issue as I. But the iTunes support tech offered me no support or work through solution.
Finally, I was not aware that users are not allowed to speculate about Apple's procedures. Are you an Apple employee?
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Jun 21, 2016 9:46 AMby Phil0124,HelpfulApple is a huge company. And while outages can and do happen, it may take time for the information to reach the support personnel.
The support person you talked to first acknowledged that they too had an issue, this does not mean that the information on a generic outage had been validated or even its extent fully enough determined for the information to be confirmed and distributed to various sub sections of the company, and had had time enough to make it down to the Support supervisor by the time you called.
It is very possible he had not been informed out the outage at that particular time, and would be informed a while later.
There may be times, where an outage is easily and quickly fixed so no info about it is passed down to other sections since it would be fixed by the time it got there anyway.
All in all, I doubt this was a conscious effort to not acknowledge any fault more than it was simply a matter of timing of actual information transfer between areas of the company.
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Jun 21, 2016 10:02 AMby King_Penguin,HelpfulFinally, I was not aware that users are not allowed to speculate about Apple's procedures
It's included in the forum's terms of use that you agreed to when signing up to post on here : Apple Support Communities Use Agreement
2. Submissions
1. Stay on topic. Apple Support Communities is here to help people use Apple products and technologies more effectively. Unless otherwise noted, do not add Submissions about nontechnical topics, including:
- Speculations or rumors about unannounced products.
- Discussions of Apple policies or procedures or speculation on Apple decisions.
Are you an Apple employee?
No, as I said in my above post, these are user-to-user forums
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Jun 21, 2016 9:57 AMby chapkit,Thank you very much for your response. You are probably very correct that issues of outages, etc., do take time to filter down to individual techs. Yet, it is frustrating while Apple support has been superb at helping me work through every issue I have had with my iMac, iPhone, iPad and MacBook Pro, and with iCloud, they have no answer why I am getting the error message when trying to manage aspects of my account.
