javajudi

Q: *** Panic Report ***What does this mean?

My iMac is randomly going black and restarting. I used EtreCheck and pasted the report below as well as the *** Panic Report ***

How can I make this random restarting stop??

 

EtreCheck version: 2.9.12 (265)

Report generated 2016-06-21 11:31:37

Download EtreCheck from https://etrecheck.com

Runtime 8:00

Performance: Below Average

 

Click the [Support] links for help with non-Apple products.

Click the [Details] links for more information about that line.

 

Problem: Computer is restarting

 

Hardware Information:

    iMac (27-inch, Mid 2011)

    [Technical Specifications] - [User Guide] - [Warranty & Service]

    iMac - model: iMac12,2

    1 3.1 GHz Intel Core i5 CPU: 4-core

    8 GB RAM Upgradeable - [Instructions]

        BANK 0/DIMM0

            4 GB DDR3 1333 MHz ok

        BANK 1/DIMM0

            4 GB DDR3 1333 MHz ok

        BANK 0/DIMM1

            Empty  

        BANK 1/DIMM1

            Empty  

    Bluetooth: Old - Handoff/Airdrop2 not supported

    Wireless:  en1: 802.11 a/b/g/n

 

Video Information:

    AMD Radeon HD 6970M - VRAM: 1024 MB

        iMac 2560 x 1440

 

System Software:

    OS X El Capitan 10.11.5 (15F34) - Time since boot: less than an hour

 

Disk Information:

    ST31000528AS disk0 : (1 TB) (Rotational)

        EFI (disk0s1) /Volumes/firmwaresyncd.5JrmsV : 210 MB (191 MB free)

        Macintosh HD (disk0s2) / : 999.35 GB (605.76 GB free)

        Recovery HD (disk0s3) <not mounted>  [Recovery]: 650 MB

 

    HL-DT-STDVDRW  GA32N   ()

 

USB Information:

    Apple Inc. FaceTime HD Camera (Built-in)

    Apple, Inc. Keyboard Hub

        Apple Inc. Apple Keyboard

    Apple Inc. BRCM2046 Hub

        Apple Inc. Bluetooth USB Host Controller

    Seagate BUP Slim SL 2 TB

        EFI (disk1s1) <not mounted> : 210 MB

        BACKUP (disk1s2) /Volumes/BACKUP : 2.00 TB (861.54 GB free)

    Apple Computer, Inc. IR Receiver

    Apple Card Reader

 

Thunderbolt Information:

    Apple Inc. thunderbolt_bus

 

Gatekeeper:

    Mac App Store and identified developers

 

Kernel Extensions:

        /Library/Extensions

    [loaded]    net.telestream.driver.TelestreamAudio (1.1.1 - SDK 10.8 - 2016-06-11) [Support]

 

        /System/Library/Extensions

    [not loaded]    com.dymo.usbprinterclassdriver.kext (1.0 - 2016-06-11) [Support]

    [not loaded]    com.pctools.iantivirus.kfs (1.0.1 - 2016-06-11) [Support]

    [not loaded]    com.seagate.driver.PowSecDriverCore (5.0.1 - 2016-06-11) [Support]

 

        /System/Library/Extensions/Seagate Storage Driver.kext/Contents/PlugIns

    [not loaded]    com.seagate.driver.PowSecLeafDriver_10_4 (5.0.1 - 2010-10-19) [Support]

    [not loaded]    com.seagate.driver.PowSecLeafDriver_10_5 (5.0.1 - 2010-10-19) [Support]

    [not loaded]    com.seagate.driver.SeagateDriveIcons (5.0.1 - 2010-10-19) [Support]

 

System Launch Agents:

    [not loaded]    9 Apple tasks

    [loaded]    164 Apple tasks

    [running]    65 Apple tasks

 

System Launch Daemons:

    [not loaded]    40 Apple tasks

    [loaded]    162 Apple tasks

    [running]    89 Apple tasks

 

Launch Agents:

    [loaded]    com.oracle.java.Java-Updater.plist (2014-09-27) [Support]

    [running]    com.seagate.SeagateStorageGauge.plist (2010-03-10) [Support]

 

Launch Daemons:

    [loaded]    bootps.plist

    [loaded]    com.adobe.fpsaud.plist (2016-05-09) [Support]

    [loaded]    com.adobe.versioncueCS4.plist (2009-11-14) [Support]

    [not loaded]    com.danga.memcached.plist

    [loaded]    com.microsoft.office.licensing.helper.plist (2012-11-05) [Support]

    [loaded]    com.oracle.java.Helper-Tool.plist (2014-09-27) [Support]

    [running]    com.vix.cron.plist

    [loaded]    exec.plist

    [loaded]    finger.plist

    [loaded]    ftp.plist

    [loaded]    jp.co.canon.MasterInstaller.plist (2016-05-24) [Support]

    [loaded]    login.plist

    [loaded]    ntalk.plist

    [loaded]    org.apache.httpd.plist

    [loaded]    org.cups.cups-lpd.plist

    [running]    org.cups.cupsd.plist

    [loaded]    org.net-snmp.snmpd.plist

    [running]    org.ntp.ntpd.plist

    [loaded]    org.openldap.slapd.plist

    [loaded]    org.postfix.master.plist

    [loaded]    shell.plist

    [loaded]    ssh.plist

    [loaded]    telnet.plist

    [loaded]    tftp.plist

 

User Launch Agents:

    [loaded]    com.citrixonline.GoToMeeting.G2MUpdate.plist (2016-06-13) [Support]

    [running]    com.lastpass.LastPassHelper.plist (2016-04-13) [Support]

 

User Login Items:

    Dropbox    Application  (/Applications/Dropbox.app)

    Google Chrome    Application  (/Applications/Google Chrome.app)

    SpeechSynthesisServer    Application  (/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks /SpeechSynthesis.framework/Versions/A/SpeechSynthesisServer.app)

 

Other Apps:

    [running]    com.etresoft.EtreCheck.208032

    [running]    com.evernote.EvernoteHelper

    [running]    com.getdropbox.dropbox.1952

    [loaded]    com.google.Chrome.60512

    [loaded]    404 Apple tasks

    [running]    170 Apple tasks

 

Internet Plug-ins:

    DirectorShockwave: 11.6.5r635 (2012-04-27) [Support]

    nplastpass: 4.1.2 - SDK 10.11 (2016-04-13) [Support]

    Default Browser: 601 - SDK 10.11 (2016-05-24)

    AdobePDFViewerNPAPI: 11.0.07 - SDK 10.6 (2014-05-22) [Support]

    FlashPlayer-10.6: 21.0.0.213 - SDK 10.6 (2016-04-13) [Support]

    Silverlight: 5.1.30514.0 - SDK 10.6 (2015-01-07) [Support]

    QuickTime Plugin: 7.7.3 (2016-05-24)

    Flash Player: 21.0.0.213 - SDK 10.6 (2016-04-13) Outdated! Update

    PepperFlashPlayer: 21.0.0.242 - SDK 10.6 (2016-05-30) [Support]

    SharePointBrowserPlugin: 14.6.4 - SDK 10.6 (2016-05-16) [Support]

    AdobePDFViewer: 11.0.07 - SDK 10.6 (2014-05-22) [Support]

    iPhotoPhotocast: 7.0 - SDK 10.8 (2013-04-17)

    JavaAppletPlugin: Java 8 Update 91 build 14 (2016-05-28) Check version

 

User internet Plug-ins:

    CitrixOnlineWebDeploymentPlugin: 1.0.105 (2013-04-25) [Support]

 

Safari Extensions:

    Buffer - Buffer - http://buffer.com (2016-04-13)

    Save to Pocket - Read It Later, Inc. - http://getpocket.com/ (2016-04-13)

    Clean Links for Google - Dennis Umetzu - http://www.umetzu.com (2016-05-06)

    LastPass - LastPass - https://lastpass.com (2016-05-06)

    Evernote Web Clipper - Evernote Corp. - http://evernote.com (2016-05-27)

    Pin It Button - Pinterest, Inc. - http://www.pinterest.com/ (2016-05-06)

 

3rd Party Preference Panes:

    DivX (2010-08-25) [Support]

    Flash Player (2016-05-09) [Support]

    Flip4Mac WMV (2012-09-14) [Support]

    Java (2016-05-28) [Support]

 

Time Machine:

    Skip System Files: NO

    Mobile backups: OFF

    Auto backup: YES

    Volumes being backed up:

        Macintosh HD: Disk size: 999.35 GB Disk used: 393.59 GB

    Destinations:

        BACKUP [Local]

        Total size: 2.00 TB

        Total number of backups: 53

        Oldest backup: 2/13/16, 12:38 AM

        Last backup: 6/20/16, 6:57 PM

        Size of backup disk: Adequate

            Backup size 2.00 TB > (Disk used 393.59 GB X 3)

 

Top Processes by CPU:

         9%    Google Chrome Helper(20)

         3%    kernel_task

         2%    WindowServer

         1%    Dropbox

         0%    mdworker(3)

 

Top Processes by Memory:

    2.37 GB    Google Chrome Helper(20)

    715 MB    kernel_task

    270 MB    Google Chrome

    131 MB    Dropbox

    98 MB    mds_stores

 

Virtual Memory Information:

    3.03 GB    Free RAM

    4.97 GB    Used RAM (1.81 GB Cached)

    0 B    Swap Used

 

Diagnostics Information:

    Jun 21, 2016, 11:19:59 AM    /Library/Logs/DiagnosticReports/Kernel_2016-06-21-111959_[redacted].panic [Details]

    Jun 21, 2016, 11:19:27 AM    Self test - passed

    Jun 20, 2016, 07:07:37 PM    /Library/Logs/DiagnosticReports/Kernel_2016-06-20-190737_[redacted].panic [Details]

    Jun 20, 2016, 02:10:54 PM    ~/Library/Logs/DiagnosticReports/DocumentPopoverViewService_2016-06-20-141054_[ redacted].crash

        com.apple.appkit.xpc.documentPopoverViewService - /System/Library/Frameworks/AppKit.framework/Versions/C/XPCServices/DocumentPopo verViewService.xpc/Contents/MacOS/DocumentPopoverViewService

    Jun 18, 2016, 06:36:45 PM    ~/Library/Logs/DiagnosticReports/ScreenSaverEngine_2016-06-18-183645_[redacted] .crash

        com.apple.ScreenSaver.Engine -

 

/System/Library/Frameworks/ScreenSaver.framework/Resources/ScreenSaverEngine.app /Contents/MacOS/ScreenSaverEngine

    Jun 11, 2016, 10:21:42 AM    /Library/Logs/DiagnosticReports/Kernel_2016-06-11-102142_[redacted].panic [Details]

    Jun 1, 2016, 06:35:00 PM    /Library/Logs/DiagnosticReports/Kernel_2016-06-01-183500_[redacted].panic [Details]

    May 30, 2016, 12:47:37 PM    /Library/Logs/DiagnosticReports/Kernel_2016-05-30-124737_[redacted].panic [Details]

    May 30, 2016, 11:47:25 AM    /Library/Logs/DiagnosticReports/Kernel_2016-05-30-114725_[redacted].panic [Details]

    May 30, 2016, 10:56:49 AM    /Library/Logs/DiagnosticReports/Kernel_2016-05-30-105649_[redacted].panic [Details]

    May 24, 2016, 12:57:07 PM    /Library/Logs/DiagnosticReports/Kernel_2016-05-24-125707_[redacted].panic [Details]

 

 

Anonymous UUID:       598DE295-E318-081A-2E9E-96D49E2CFC96

 

Tue Jun 21 11:19:57 2016

 

*** Panic Report ***

panic(cpu 1 caller 0xffffff800a11f98b): "a freed zone element has been modified in zone kalloc.80: expected 0xdeadbeefdeadbeef but found 0xdeadbeefdeadbeed, bits changed 0x2, at offset 16 of 80 in element 0xffffff801fd5ac70, cookies 0x3f001161aa28bb38 0x535215919d8230f"@/Library/Caches/com.apple.xbs/Sources/xnu/xnu-3248.50.21/osf mk/kern/zalloc.c:503

Backtrace (CPU 1), Frame : Return Address

0xffffff81155d3270 : 0xffffff800a0dab12

0xffffff81155d32f0 : 0xffffff800a11f98b

0xffffff81155d3420 : 0xffffff800a5a22de

0xffffff81155d3460 : 0xffffff800a2e6c9a

0xffffff81155d34c0 : 0xffffff800a4fc244

0xffffff81155d35b0 : 0xffffff800a4fcb6d

0xffffff81155d3750 : 0xffffff800a4f5a95

0xffffff81155d37e0 : 0xffffff800a50fa7d

0xffffff81155d39b0 : 0xffffff800a2f2efe

0xffffff81155d3a80 : 0xffffff800a2f26a8

0xffffff81155d3bc0 : 0xffffff800a305c25

0xffffff81155d3c10 : 0xffffff800a313317

0xffffff81155d3f30 : 0xffffff800a3087fa

0xffffff81155d3f60 : 0xffffff800a6286a1

0xffffff81155d3fb0 : 0xffffff800a1ecc66

 

BSD process name corresponding to current thread: Dropbox

 

Mac OS version:

15F34

 

Kernel version:

Darwin Kernel Version 15.5.0: Tue Apr 19 18:36:36 PDT 2016; root:xnu-3248.50.21~8/RELEASE_X86_64

Kernel UUID: 7E7B0822-D2DE-3B39-A7A5-77B40A668BC6

Kernel slide:     0x0000000009e00000

Kernel text base: 0xffffff800a000000

__HIB  text base: 0xffffff8009f00000

System model name: iMac12,2 (Mac-942B59F58194171B)

 

System uptime in nanoseconds: 58453196182446

last loaded kext at 420912598308: com.apple.filesystems.msdosfs 1.10 (addr 0xffffff7f8d347000, size 69632)

last unloaded kext at 505934818608: com.apple.filesystems.msdosfs 1.10 (addr 0xffffff7f8d347000, size 61440)

loaded kexts:

net.telestream.driver.TelestreamAudio 1.1.1

com.apple.driver.AppleBluetoothMultitouch 90.3

com.apple.driver.AppleHWSensor 1.9.5d0

com.apple.iokit.IOBluetoothSerialManager 4.4.5f3

com.apple.driver.AGPM 110.22.0

com.apple.driver.AudioAUUC 1.70

com.apple.driver.pmtelemetry 1

com.apple.iokit.IOUserEthernet 1.0.1

com.apple.filesystems.autofs 3.0

com.apple.driver.AppleOSXWatchdog 1

com.apple.driver.AppleMikeyHIDDriver 124

com.apple.driver.AppleMikeyDriver 274.9

com.apple.driver.AppleHDA 274.9

com.apple.driver.AppleUpstreamUserClient 3.6.1

com.apple.kext.AMDFramebuffer 1.4.2

com.apple.driver.AppleIntelHD3000Graphics 10.0.0

com.apple.Dont_Steal_Mac_OS_X 7.0.0

com.apple.AMDRadeonX3000 1.4.2

com.apple.driver.AppleBacklight 170.8.9

com.apple.driver.AppleSMCPDRC 1.0.0

com.apple.driver.AppleSMCLMU 208

com.apple.driver.AppleThunderboltIP 3.0.8

com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport 4.4.5f3

com.apple.driver.AppleMCCSControl 1.2.13

com.apple.driver.AppleLPC 3.1

com.apple.driver.ACPI_SMC_PlatformPlugin 1.0.0

com.apple.driver.AppleHV 1

com.apple.driver.AppleIntelSlowAdaptiveClocking 4.0.0

com.apple.driver.AppleIntelSNBGraphicsFB 10.0.0

com.apple.kext.AMD6000Controller 1.4.2

com.apple.iokit.SCSITaskUserClient 3.7.7

com.apple.driver.AppleUSBCardReader 3.7.1

com.apple.driver.AppleIRController 327.6

com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1

com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0

com.apple.BootCache 38

com.apple.iokit.IOAHCIBlockStorage 2.8.5

com.apple.driver.AppleFWOHCI 5.5.4

com.apple.iokit.AppleBCM5701Ethernet 10.2.0

com.apple.driver.AirPort.Atheros40 700.74.5

com.apple.driver.AppleAHCIPort 3.1.8

com.apple.driver.usb.AppleUSBEHCIPCI 1.0.1

com.apple.driver.AppleACPIButtons 4.0

com.apple.driver.AppleRTC 2.0

com.apple.driver.AppleHPET 1.8

com.apple.driver.AppleSMBIOS 2.1

com.apple.driver.AppleACPIEC 4.0

com.apple.driver.AppleAPIC 1.7

com.apple.driver.AppleIntelCPUPowerManagementClient 218.0.0

com.apple.nke.applicationfirewall 163

com.apple.security.quarantine 3

com.apple.security.TMSafetyNet 8

com.apple.driver.AppleIntelCPUPowerManagement 218.0.0

com.apple.driver.IOBluetoothHIDDriver 4.4.5f3

com.apple.driver.AppleMultitouchDriver 304.12

com.apple.driver.AppleHIDTransport 5

com.apple.iokit.IOSerialFamily 11

com.apple.iokit.IOSurface 108.2.1

com.apple.kext.triggers 1.0

com.apple.driver.DspFuncLib 274.9

com.apple.kext.OSvKernDSPLib 525

com.apple.iokit.IOAcceleratorFamily2 205.10

com.apple.driver.AppleBacklightExpert 1.1.0

com.apple.iokit.IONDRVSupport 2.4.1

com.apple.driver.CoreCaptureResponder 1

com.apple.driver.AppleSMBusPCI 1.0.14d1

com.apple.driver.AppleHDAController 274.9

com.apple.iokit.IOHDAFamily 274.9

com.apple.iokit.IOAudioFamily 204.4

com.apple.vecLib.kext 1.2.0

com.apple.driver.AppleThunderboltEDMSink 4.1.1

com.apple.iokit.IOBluetoothHostControllerUSBTransport 4.4.5f3

com.apple.iokit.IOBluetoothFamily 4.4.5f3

com.apple.driver.AppleSMBusController 1.0.14d1

com.apple.driver.AppleSMC 3.1.9

com.apple.driver.IOPlatformPluginLegacy 1.0.0

com.apple.driver.IOPlatformPluginFamily 6.0.0d7

com.apple.iokit.IOSlowAdaptiveClockingFamily 1.0.0

com.apple.iokit.IOFireWireIP 2.2.6

com.apple.kext.AMDSupport 1.4.2

com.apple.AppleGraphicsDeviceControl 3.12.8

com.apple.iokit.IOGraphicsFamily 2.4.1

com.apple.iokit.IOSCSIMultimediaCommandsDevice 3.7.7

com.apple.iokit.IOBDStorageFamily 1.8

com.apple.iokit.IODVDStorageFamily 1.8

com.apple.iokit.IOCDStorageFamily 1.8

com.apple.iokit.IOAHCISerialATAPI 2.6.2

com.apple.driver.AppleHIDKeyboard 181

com.apple.driver.usb.IOUSBHostHIDDevice 1.0.1

com.apple.iokit.IOSCSIBlockCommandsDevice 3.7.7

com.apple.iokit.IOUSBMassStorageDriver 1.0.0

com.apple.iokit.IOSCSIArchitectureModelFamily 3.7.7

com.apple.iokit.IOUSBHIDDriver 900.4.1

com.apple.driver.usb.cdc 5.0.0

com.apple.driver.usb.networking 5.0.0

com.apple.driver.usb.AppleUSBHostCompositeDevice 1.0.1

com.apple.driver.usb.AppleUSBHub 1.0.1

com.apple.driver.AppleThunderboltDPInAdapter 4.1.3

com.apple.driver.AppleThunderboltDPOutAdapter 4.1.3

com.apple.driver.AppleThunderboltDPAdapterFamily 4.1.3

com.apple.driver.AppleThunderboltPCIDownAdapter 2.0.2

com.apple.driver.AppleThunderboltNHI 4.0.4

com.apple.iokit.IOThunderboltFamily 6.0.2

com.apple.iokit.IOFireWireFamily 4.6.1

com.apple.iokit.IOEthernetAVBController 1.0.3b3

com.apple.driver.mDNSOffloadUserClient 1.0.1b8

com.apple.iokit.IO80211Family 1110.26

com.apple.iokit.IONetworkingFamily 3.2

com.apple.driver.corecapture 1.0.4

com.apple.iokit.IOUSBFamily 900.4.1

com.apple.iokit.IOAHCIFamily 2.8.1

com.apple.driver.usb.AppleUSBEHCI 1.0.1

com.apple.iokit.IOUSBHostFamily 1.0.1

com.apple.driver.AppleUSBHostMergeProperties 1.0.1

com.apple.driver.AppleEFINVRAM 2.0

com.apple.iokit.IOHIDFamily 2.0.0

com.apple.driver.AppleEFIRuntime 2.0

com.apple.iokit.IOSMBusFamily 1.1

com.apple.security.sandbox 300.0

com.apple.kext.AppleMatch 1.0.0d1

com.apple.driver.AppleKeyStore 2

com.apple.driver.AppleMobileFileIntegrity 1.0.5

com.apple.driver.AppleCredentialManager 1.0

com.apple.driver.DiskImages 417.4

com.apple.iokit.IOStorageFamily 2.1

com.apple.iokit.IOReportFamily 31

com.apple.driver.AppleFDEKeyStore 28.30

com.apple.driver.AppleACPIPlatform 4.0

com.apple.iokit.IOPCIFamily 2.9

com.apple.iokit.IOACPIFamily 1.4

com.apple.kec.pthread 1

com.apple.kec.corecrypto 1.0

com.apple.kec.Libm 1

Model: iMac12,2, BootROM IM121.0047.B23, 4 processors, Intel Core i5, 3.1 GHz, 8 GB, SMC 1.72f2

Graphics: AMD Radeon HD 6970M, AMD Radeon HD 6970M, PCIe, 1024 MB

Memory Module: BANK 0/DIMM0, 4 GB, DDR3, 1333 MHz, 0x80AD, 0x484D54333531533642465238432D48392020

Memory Module: BANK 1/DIMM0, 4 GB, DDR3, 1333 MHz, 0x80AD, 0x484D54333531533642465238432D48392020

AirPort: spairport_wireless_card_type_airport_extreme (0x168C, 0x9A), Atheros 9380: 4.0.74.0-P2P

Bluetooth: Version 4.4.5f3 17904, 3 services, 27 devices, 1 incoming serial ports

Network Service: Wi-Fi, AirPort, en1

Serial ATA Device: ST31000528AS, 1 TB

Serial ATA Device: HL-DT-STDVDRW  GA32N

USB Device: USB 2.0 Bus

USB Device: FaceTime HD Camera (Built-in)

USB Device: Hub

USB Device: Keyboard Hub

USB Device: Apple Keyboard

USB Device: BRCM2046 Hub

USB Device: Bluetooth USB Host Controller

USB Device: USB 2.0 Bus

USB Device: Hub

USB Device: BUP Slim SL

USB Device: IR Receiver

USB Device: Card Reader

Thunderbolt Bus: iMac, Apple Inc., 25.1

iMac, OS X El Capitan (10.11.5), iMac 27" mid 2011; 3.1GHz Core i5

Posted on Jun 21, 2016 10:59 AM

Close

Q: *** Panic Report ***What does this mean?

  • All replies
  • Helpful answers

  • by rkaufmann87,Helpful

    rkaufmann87 rkaufmann87 Jun 21, 2016 1:30 PM in response to javajudi
    Level 9 (58,135 points)
    Photos for Mac
    Jun 21, 2016 1:30 PM in response to javajudi

    Your KP was likely caused by one of two things. First is the app that uses net.telestream.driver.TelestreamAudio 1.1.1 is likely out-of-date or simply not compatible with OS X 10.11.5.

     

    Next is your machine has some antivirus app installed, this is at best worthless and at worse cause for immediate or future concern. OS X does not need ANY cleaning, antivirus, or ANY third party maintenance type utilitiy. Locate the developers instructions for uninstalling and uninstall immediately.

    I would also recommend that you read Viruses, Trojans, Malware - and other aspects of Internet Security


  • by Linc Davis,Helpful

    Linc Davis Linc Davis Jun 21, 2016 1:26 PM in response to javajudi
    Level 10 (207,926 points)
    Applications
    Jun 21, 2016 1:26 PM in response to javajudi

    Going by the panic report, I suggest that you remove "ScreenFlow" and see whether the panics stop. The other stuff is irrelevant.

    Any third-party software that doesn't install from the App Store or by drag-and-drop into the Applications folder, and uninstall by drag-and-drop to the Trash, is a system modification.

    Whenever you remove system modifications, they must be removed completely, and the only way to do that is to use the uninstallation tool, if any, provided by the developers, or to follow their instructions. If the software has been incompletely removed, you may have to re-download or even reinstall it in order to finish the job.

    I never install system modifications myself, and except as stated in this comment, I don't know how to uninstall them. You'll have to do your own research to find that information.

    Here are some general guidelines to get you started. Suppose you want to remove something called “BrickMyMac” (a hypothetical example.) First, consult the product's Help menu, if there is one, for instructions. Finding none there, look on the developer's website, say www.brickmymac.com. (That may not be the actual name of the site; if necessary, search the Web for the product name.) If you don’t find anything on the website or in your search, contact the developer. While you're waiting for a response, download BrickMyMac.dmg and open it. There may be an application in there such as “Uninstall BrickMyMac.” If not, open “BrickMyMac.pkg” and look for an Uninstall button. The uninstaller might also be accessed by clicking the Customize button, if there is one.

    Back up all data before making any changes.

    You will generally have to restart the computer in order to complete an uninstallation. Until you do that, there may be no effect, or unpredictable effects.

    If you can’t remove software in any other way, you’ll have to erase and install OS X. Never install any third-party software unless you're sure you know how to uninstall it; otherwise you may create problems that are very hard to solve.

    Trying to remove complex system modifications by hunting for files by name often will not work and may make the problem worse. The same goes for "utilities" such as "AppCleaner" and the like that purport to remove software.

  • by javajudi,

    javajudi javajudi Jun 21, 2016 1:30 PM in response to rkaufmann87
    Level 1 (16 points)
    Desktops
    Jun 21, 2016 1:30 PM in response to rkaufmann87

    Makes perfect sense. Thank you for looking it over and replying. I appreciate the info on Viruses, etc.

     

    I thought I removed all the antivirus junk last go-around. I'm not sure which AV program remnant is still buried on my computer. How can I find out?

     

    Also, the I tried locating the "net.telestream.driver.TelestreamAudio 1.1.1" but cannot find.

  • by rkaufmann87,

    rkaufmann87 rkaufmann87 Jun 21, 2016 1:44 PM in response to javajudi
    Level 9 (58,135 points)
    Photos for Mac
    Jun 21, 2016 1:44 PM in response to javajudi

    javajudi wrote:

     

    Makes perfect sense. Thank you for looking it over and replying. I appreciate the info on Viruses, etc.

     

    I thought I removed all the antivirus junk last go-around. I'm not sure which AV program remnant is still buried on my computer. How can I find out?

     

    Also, the I tried locating the "net.telestream.driver.TelestreamAudio 1.1.1" but cannot find.

    What I see is com.pctools.iantivirus.kfs