nicolecet99
Level 1 (5 points)
Windows Software

Q: How long did it take to recover your apple id?

It's taken three days so far.  I made my iPhone my trusted device.  After updating to the latest OS I was required to sign in with my Apple ID.  I have forgotten it.  Apple sent a code to my phone, which I cannot access.  I've asked for ID recovery and it is taking FOREVER.  I was wondering how long it has taken other people to recover their accounts.  Thank you.

iPhone 5, Trusted Device Issues

Posted on Jun 21, 2016 8:07 AM

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nicolecet99

Q: How long did it take to recover your apple id?

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  • by AppleJen77,

    AppleJen77 AppleJen77 Jun 22, 2016 7:19 AM in response to nicolecet99
    Community Specialists
    Jun 22, 2016 7:19 AM in response to nicolecet99

    Hello, nicolecet99!

     

    Thanks for reaching out to the Apple Support Communities! I can understand needing to be sure your Apple ID is working properly for purchases and signing into your device! Check out this article here with steps: If you forgot your Apple ID.

    If the steps listed are not helping, it might be best to contact Apple over the phones. You can find the best options for you by going to this link: Contact Apple Support. 

     

    Hope these steps help! Cheers!

  • by nicolecet99,

    nicolecet99 nicolecet99 Jun 22, 2016 8:48 AM in response to AppleJen77
    Level 1 (5 points)
    Windows Software
    Jun 22, 2016 8:48 AM in response to AppleJen77

    Thanks AppleJen77.  I spoke with support 3 times since Saturday June 18th when I requested recovery for my Apple ID.  The new "trusted device" was the problem.  I made my iPhone the trusted device so when it automatically updated and so required re-activation, this became an issue because I forgot my password.  Texts and phone calls from support went to a "trusted" phone I couldn't access.  The page where I was supposed to be updated on the recovery progress, said "we've received your request to recover your ID it will take a few days" until June 21st.  Then last night (June 21st around 6pm) I received an email stating that they received my request on June 22nd at 12:-01PM!!!!!!!   I made the request on June 18th. This is terrible service.  I am currently using my work Apple ID because my personal ID and phone are still locked.   Poor, poor service.  I was hoping someone could give me a time frame as to how long this recovery takes.  A few days or a few weeks?