trueblue

Q: imac slow

at start up Apple is on screen but wheel just keeps spinning - booted in safe mode - verified drives (ok) reinstalled OSX - restored from time machine

 

currently in safe mode - still have the same issues.

EtreCheck version: 2.9.12 (265)
Report generated 2016-06-18 15:27:47
Download EtreCheck from https://etrecheck.com
Runtime 25:42
Performance: Poor

 

Click the [Support] links for help with non-Apple products.
Click the [Details] links for more information about that line.

 

Problem: Computer is too slow

 

Hardware Information: ⓘ
    iMac (27-inch, Mid 2011)
    [Technical Specifications] - [User Guide] - [Warranty & Service]
    iMac - model: iMac12,2
    1 3.1 GHz Intel Core i5 CPU: 4-core
    4 GB RAM
        BANK 0/DIMM0
            2 GB DDR3 1333 MHz ok
        BANK 1/DIMM0
            2 GB DDR3 1333 MHz ok
        BANK 0/DIMM1
            Empty  
        BANK 1/DIMM1
            Empty  
    Bluetooth: Old - Handoff/Airdrop2 not supported
    Wireless: Unknown
Video Information: ⓘ
    AMD Radeon HD 6970M - VRAM: 1024 MB
        iMac 2560 x 1440

 

System Software: ⓘ
    OS X Mountain Lion 10.8.5 (12F2560) - Time since boot: about 2 hours

 

Disk Information: ⓘ
    WDC WD1001FALS-403AA0 disk0 : (1 TB) (Rotational)
        disk0s1 (disk0s1) <not mounted> : 210 MB
        Macintosh HD (disk0s2) / : 999.35 GB (777.09 GB free)
        Recovery HD (disk0s3) <not mounted>  [Recovery]: 650 MB

 

    OPTIARC DVD RW AD-5690H   ()

 

USB Information: ⓘ
    Apple Inc. FaceTime HD Camera (Built-in)
    PNY Technologies USB 2.0 FD 16.36 GB
        UNTITLED (disk1s1) <not mounted> : 16.36 GB
    harman/kardon SoundSticks
    Apple Inc. BRCM2046 Hub
        Apple Inc. Bluetooth USB Host Controller
    Apple Internal Memory Card Reader
    Apple Computer, Inc. IR Receiver

 

Thunderbolt Information: ⓘ
    Apple Inc. thunderbolt_bus

 

Gatekeeper: ⓘ
    Mac App Store and identified developers

 

Kernel Extensions: ⓘ
        /System/Library/Extensions
    [not loaded]    jp.co.Canon.bj.print.BJSBP2DriverKext (1.5.0 - 2016-06-18) [Support]

 

System Launch Agents: ⓘ
    [failed]    com.apple.AirPlayUIAgent.plist
    [failed]    com.apple.coreservices.appleid.authentication.plist
    [not loaded]    4 Apple tasks
    [loaded]    118 Apple tasks
    [running]    20 Apple tasks

 

System Launch Daemons: ⓘ
    [failed]    com.apple.findmymac.plist
    [not loaded]    54 Apple tasks
    [loaded]    134 Apple tasks
    [running]    46 Apple tasks

 

Launch Agents: ⓘ
    [not loaded]    com.adobe.AAM.Updater-1.0.plist (2012-03-16) [Support]
    [not loaded]    com.epson.esua.launcher.plist (2016-03-28) [Support]
    [not loaded]    com.google.keystone.agent.plist (2016-03-03) [Support]
    [not loaded]    com.oracle.java.Java-Updater.plist (2013-09-23) [Support]
    [not loaded]    com.trusteer.rapport.rapportd.plist (2016-03-19) [Support]

 

Launch Daemons: ⓘ
    [not loaded]    com.adobe.fpsaud.plist (2016-05-09) [Support]
    [not loaded]    com.google.keystone.daemon.plist (2016-03-03) [Support]
    [not loaded]    com.oracle.java.Helper-Tool.plist (2013-09-23) [Support]
    [not loaded]    com.trusteer.rooks.rooksd.plist (2016-03-19) [Support]
    [not loaded]    net.sourceforge.MonolingualHelper.plist (2014-07-07) [Support]

 

User Launch Agents: ⓘ
    [not loaded]    com.adobe.AAM.Updater-1.0.plist (2012-03-16) [Support]
    [not loaded]    com.adobe.ARM.[...].plist (2015-12-08) [Support]
    [not loaded]    com.akamai.single-user-client.plist (2015-09-23) [Support]
    [not loaded]    com.apple.AddressBook.ScheduledSync.PHXC...plist
    [not loaded]    com.apple.CSConfigDotMacCert-[...]@me.com-SharedServices.Agent.plist

 

User Login Items: ⓘ
    Microsoft Database Daemon    Application  (/Applications/Microsoft Office 2008/Office/Microsoft Database Daemon.app)
    TomTomHOMERunner    Application Hidden (~/Library/Application Support/TomTom HOME/TomTomHOMERunner.app)
    Dropbox    Application  (/Applications/Dropbox.app)
    ElementsOrganizerSyncAgent    Application  (/Applications/Adobe Photoshop Elements 10/Adobe Elements 10 Organizer.app/Contents/MacOS/ElementsOrganizerSyncAgent.app)
    EpsonLowInkReminderAgent    Application  (/Applications/Epson Software/Epson Low Ink Reminder.app/Contents/EpsonLowInkReminderAgent.app)

 

Other Apps: ⓘ
    [running]    [0x0-0x45045].org.mozilla.firefox
    [running]    [0x0-0x59059].com.etresoft.EtreCheck
    [loaded]    370 Apple tasks
    [running]    97 Apple tasks

 

Internet Plug-ins: ⓘ
    Flip4Mac WMV Plugin: 3.1.0.24   - SDK 10.8 (2013-03-11) [Support]
    FlashPlayer-10.6: 21.0.0.242 - SDK 10.6 (2016-05-24) [Support]
    EPPEX Plugin: 4.1.0.0 (2011-07-26) [Support]
    AdobePDFViewerNPAPI: 11.0.13 - SDK 10.6 (2015-12-08) [Support]
    AdobePDFViewer: 9.0.0 (2016-01-04) [Support]
    Flash Player: 21.0.0.242 - SDK 10.6 (2016-05-24) Outdated! Update
    JavaAppletPlugin: Java 8 Update 91 build 14 (2016-06-09) Check version
    OfficeLiveBrowserPlugin: 12.3.6 (2013-03-25) [Support]
    QuickTime Plugin: 7.7.1 (2016-02-08)
    Silverlight: 4.0.60831.0 (2014-07-07) [Support]
    iPhotoPhotocast: 7.0 (2010-04-26)

 

3rd Party Preference Panes: ⓘ
    Akamai NetSession Preferences (2015-09-23) [Support]
    Flash Player (2016-05-09) [Support]
    Flip4Mac WMV (2013-01-09) [Support]
    Java (2016-04-30) [Support]
    Trusteer Endpoint Protection (2016-04-20) [Support]

 

Time Machine: ⓘ
    Skip System Files: NO
    Mobile backups: OFF
    Auto backup: YES
    Volumes being backed up:
        Macintosh HD: Disk size: 999.35 GB Disk used: 222.25 GB
    Destinations:
        Data [Network]
        Total size: 2.00 TB
        Total number of backups: 217
        Oldest backup: 7/2/12 8:14 PM
        Last backup: 6/11/16 1:50 PM
        Size of backup disk: Adequate
            Backup size 2.00 TB > (Disk used 222.25 GB X 3)

 

Top Processes by CPU: ⓘ
        55%    ScreenSaverEngine
         8%    mdworker
         1%    ps
         1%    fontd
         0%    WindowServer

 

Top Processes by Memory: ⓘ
    373 MB    firefox
    147 MB    CalendarAgent
    127 MB    ScreenSaverEngine
    74 MB    WindowServer
    74 MB    Finder

 

Virtual Memory Information: ⓘ
    31 MB    Free RAM
    3.97 GB    Used RAM
    401 MB    Swap Used

 

Diagnostics Information: ⓘ
    Jun 18, 2016, 02:44:35 PM    /Library/Logs/DiagnosticReports/firefox_2016-06-18-144435_[redacted].hang
        /Applications/Firefox.app/Contents/MacOS/firefox
    Jun 18, 2016, 02:09:34 PM    ~/Library/Logs/DiagnosticReports/com.apple.dock.extra_2016-06-18-140934_[redact ed].crash
        /System/Library/CoreServices/Dock.app/Contents/XPCServices/com.apple.dock.extra .xpc/Contents/MacOS/com.apple.dock.extra
    Jun 18, 2016, 01:28:21 PM    ~/Library/Logs/DiagnosticReports/com.apple.dock.extra_2016-06-18-132821_[redact ed].crash
    Jun 18, 2016, 01:19:19 PM    ~/Library/Logs/DiagnosticReports/com.apple.dock.extra_2016-06-18-131919_[redact ed].crash
    Jun 18, 2016, 01:17:10 PM    ~/Library/Logs/DiagnosticReports/com.apple.dock.extra_2016-06-18-131710_[redact ed].crash
    Jun 18, 2016, 01:16:37 PM    ~/Library/Logs/DiagnosticReports/com.apple.dock.extra_2016-06-18-131637_[redact ed].crash
    Jun 18, 2016, 01:16:29 PM    ~/Library/Logs/DiagnosticReports/com.apple.dock.extra_2016-06-18-131629_[redact ed].crash
    Jun 18, 2016, 01:16:27 PM    ~/Library/Logs/DiagnosticReports/com.apple.dock.extra_2016-06-18-131627_[redact ed].crash
    Jun 18, 2016, 12:39:04 PM    Self test - passed
    Jun 17, 2016, 11:44:23 PM    ~/Library/Logs/DiagnosticReports/com.apple.dock.extra_2016-06-17-234423_[redact ed].crash
    Jun 17, 2016, 09:14:21 PM    ~/Library/Logs/DiagnosticReports/com.apple.dock.extra_2016-06-17-211421_[redact ed].crash
    Jun 17, 2016, 09:04:46 PM    ~/Library/Logs/DiagnosticReports/com.apple.dock.extra_2016-06-17-210446_[redact ed].crash
    Jun 17, 2016, 08:29:57 PM    ~/Library/Logs/DiagnosticReports/com.apple.dock.extra_2016-06-17-202957_[redact ed].crash
    Jun 17, 2016, 08:19:56 PM    ~/Library/Logs/DiagnosticReports/com.apple.dock.extra_2016-06-17-201956_[redact ed].crash
    Jun 17, 2016, 08:19:23 PM    ~/Library/Logs/DiagnosticReports/com.apple.dock.extra_2016-06-17-201923_[redact ed].crash
    Jun 17, 2016, 08:19:15 PM    ~/Library/Logs/DiagnosticReports/com.apple.dock.extra_2016-06-17-201915_[redact ed].crash
    Jun 17, 2016, 08:19:13 PM    ~/Library/Logs/DiagnosticReports/com.apple.dock.extra_2016-06-17-201913_[redact ed].crash

Posted on Jun 18, 2016 4:17 PM

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Q: imac slow

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  • Helpful answers

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  • by BDAqua,

    BDAqua BDAqua Jun 18, 2016 4:29 PM in response to trueblue
    Level 10 (123,501 points)
    Jun 18, 2016 4:29 PM in response to trueblue

    Open Console in Utilities & see if there are any clues in those Diagnostic Rerorts.

     

    Especially one of the Dock crashes.

  • by trueblue,

    trueblue trueblue Jun 18, 2016 5:56 PM in response to BDAqua
    Level 1 (4 points)
    Mac OS X
    Jun 18, 2016 5:56 PM in response to BDAqua

    all apps initially say "not responding" then load several minutes later.  there are several lengthy reports on "dock" crashes.  Here is part of one.  Is there something specific I should look for to send you?

     

    Process:     com.apple.dock.extra [205]
    Path:        /System/Library/CoreServices/Dock.app/Contents/XPCServices/com.apple.dock.extra. xpc/Contents/MacOS/com.apple.dock.extra
    Identifier:  com.apple.dock.extra
    Version:     1.0 (1)
    Build Info:  Dock-1168009000000000~1
    Code Type:   X86-64 (Native)

    Parent Process:  ??? [1]

    User ID:     501

     

    Date/Time:   2016-06-17 20:18:14.691 -0700
    OS Version:  Mac OS X 10.8.5 (12F2560)

    Report Version:  10

     

    Crashed Thread:  0  Dispatch queue: com.apple.dock.extra.peer.0x7fdf7a42c620.xpcq

     

    Exception Type:  EXC_BAD_ACCESS (SIGSEGV)

    Exception Codes: KERN_INVALID_ADDRESS at 0x0000000000000018

     

    VM Regions Near 0x18:

    -->

    __TEXT             0000000100051000-0000000100056000 [   20K] r-x/rwx SM=COW  /System/Library/CoreServices/Dock.app/Contents/XPCServices/com.apple.dock.extra .xpc/Contents/MacOS/com.apple.dock.extra

     

    Thread 0 Crashed:: Dispatch queue: com.apple.dock.extra.peer.0x7fdf7a42c620.xpcq

    0   libobjc.A.dylib          0x00000001013a5498 objc_msgSend_vtable3 + 24
    1   com.apple.Foundation     0x00000001018ab2e7 -[NSBundle loadAndReturnError:] + 646
    2   com.apple.Foundation     0x00000001018ab05c -[NSBundle load] + 19

    3   com.apple.Founda

  • by BDAqua,

    BDAqua BDAqua Jun 18, 2016 8:35 PM in response to trueblue
    Level 10 (123,501 points)
    Jun 18, 2016 8:35 PM in response to trueblue

    What all peripherals do you have attached?

  • by Eric Root,

    Eric Root Eric Root Jun 19, 2016 6:42 AM in response to trueblue
    Level 9 (70,011 points)
    iTunes
    Jun 19, 2016 6:42 AM in response to trueblue

    Get rid of Trusteer. It doesn’t work well under Mac OS.

     

    Trusteer Rapport Uninstall

  • by trueblue,

    trueblue trueblue Jun 19, 2016 10:27 AM in response to BDAqua
    Level 1 (4 points)
    Mac OS X
    Jun 19, 2016 10:27 AM in response to BDAqua

    just Harman Kardon Soundsticks & base

    the power cord for the computer goes into a Opti ups voltage stablizer

    Time Machine, modem and printer are wireless

  • by trueblue,

    trueblue trueblue Jun 19, 2016 11:10 AM in response to Eric Root
    Level 1 (4 points)
    Mac OS X
    Jun 19, 2016 11:10 AM in response to Eric Root

    just Harman Kardon Soundsticks & base

    the power cord for the computer goes into a Opti ups voltage stablizer

    Time Machine, modem and printer are wireless

  • by trueblue,

    trueblue trueblue Jun 19, 2016 11:22 AM in response to Eric Root
    Level 1 (4 points)
    Mac OS X
    Jun 19, 2016 11:22 AM in response to Eric Root

    Where do you find the .dmg file? I located Trusteer endpoint in the system presences under "other" . It says Rapport is currently stopped

  • by BDAqua,

    BDAqua BDAqua Jun 19, 2016 3:58 PM in response to trueblue
    Level 10 (123,501 points)
    Jun 19, 2016 3:58 PM in response to trueblue

    You may have to download it again if you can't find it, but might try Find Any File...

     

    http://apps.tempel.org/FindAnyFile/

    Hold Option or alt key when selecting Find to Find All.

     

    In System Prefs>Other,Right click on Rapport & choose Remove, reastart.

  • by trueblue,

    trueblue trueblue Jun 19, 2016 4:42 PM in response to BDAqua
    Level 1 (4 points)
    Mac OS X
    Jun 19, 2016 4:42 PM in response to BDAqua

    IT doesn't give me the option to remove.m "Rapport ismcurrentlynstopped .start Rapport to view more settings" I tried starting Start Rapport nothing happens

  • by BDAqua,

    BDAqua BDAqua Jun 19, 2016 5:20 PM in response to trueblue
    Level 10 (123,501 points)
    Jun 19, 2016 5:20 PM in response to trueblue

    Try FindAnyFile to see if you can find the original .dmg

  • by trueblue,

    trueblue trueblue Jun 21, 2016 9:44 AM in response to BDAqua
    Level 1 (4 points)
    Mac OS X
    Jun 21, 2016 9:44 AM in response to BDAqua

    OK was able to right click and remove Rapport - restarted but still having issues. Apple comes up and then circle just Spins and does not reboot

  • by Eric Root,

    Eric Root Eric Root Jun 21, 2016 10:00 AM in response to trueblue
    Level 9 (70,011 points)
    iTunes
    Jun 21, 2016 10:00 AM in response to trueblue

    Try doing a Dock restart using the following Terminal command:

     

    killall Dock

     

    Log out/in and test. If that doesn’t work, you need to look in your user Library/Applications Support/Dock for the .db. Use the Finder “Go To Folder” command. Enter ~/Library/Applications Support/Dock.  Move the .db to your desktop.

     

    Then try a dock reset.

     

    Applications/Utilities/Terminal enter the command

     

    killall Dock

     

    Log out/in test. If it works okay, delete the .db from the desktop.

     

    If the Dock is the same, return the .db to where you got them from, overwriting the newer ones.

  • by trueblue,

    trueblue trueblue Jun 21, 2016 10:21 AM in response to Eric Root
    Level 1 (4 points)
    Mac OS X
    Jun 21, 2016 10:21 AM in response to Eric Root

    desktop finally came up. I have not done any of the above yet. Do you still want me too? Things open but very slow. Wheel mostly spins

  • by Eric Root,

    Eric Root Eric Root Jun 22, 2016 8:00 AM in response to trueblue
    Level 9 (70,011 points)
    iTunes
    Jun 22, 2016 8:00 AM in response to trueblue

    Try posting another Etrecheck before doing anything else. You can also try booting into another admin account to see if the computer is the same.

     

    Isolating an issue by using another user account

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