Natdive
Level 1
(3 points)
Q: Mail App keep crashing after install El Capitan
After installed El Capitan, my mail app keep crashing after open for a few seconds. It show these data :
Process: Mail [1126]
Path: /Applications/Mail.app/Contents/MacOS/Mail
Identifier: com.apple.mail
Version: 9.0 (3094)
Build Info: Mail-3094000000000000~1
Code Type: X86-64 (Native)
Parent Process: ??? [1]
Responsible: Mail [1126]
User ID: 501
Date/Time: 2015-10-01 16:07:31.623 +0700
OS Version: Mac OS X 10.11 (15A284)
Report Version: 11
Time Awake Since Boot: 1300 seconds
System Integrity Protection: enabled
Crashed Thread: 12 -[AttachmentManager _synchronouslyPurgeAttachments] Dispatch queue: NSOperationQueue 0x7f9eb3fbad30 :: NSOperation 0x7f9eb6fd4480 (QOS: UTILITY)
Exception Type: EXC_CRASH (SIGABRT)
Exception Codes: 0x0000000000000000, 0x0000000000000000
Exception Note: EXC_CORPSE_NOTIFY
------------------------------------------------
Anyone experiencing the same problem? any solution ?
MacBook Air, OS X El Capitan (10.11)
BartoloTX
Level 1
(15 points)
I had the same problem, but I believe I've fixed it. It's seems to have been related to the fact that I have multiple email accounts active in the app, as many people do. The initial download of all messages from all accounts seemed to be overloading the app, causing it to crash. See if this works for you:
1. Before opening the Mail app, turn off your wifi connection (prevents mail from trying to download mailboxes from all accounts at once).
2. Launch Mail app and go to Mail -> Preference -> Accounts tab.
3. Click each of your accounts on the left side of the Accounts window, then uncheck the box next to "Enable this account." Disable all of your mail accounts.
4. Close Preference and close the Mail app.
5. Relaunch the mail app and reconnect to wifi.
6. Go back to Mail -> Preferences -> Accounts tab, and enable the first account. Give the app plenty of time to download all messages until you no longer see "Checking for Mail..." at the bottom left of the app screen (may take a few minutes depending on how many messages you have on the server).
7. Once the app is no longer "Checking for Mail..." repeat this server for each of your other accounts. I saved Gmail until last since it's my biggest, which took the longest - about 5 minutes (I use multiple Gmail accounts).
After enabling all accounts, the crash issue stopped for me. Hope it works for you!
