HT201232: Contact Apple for support and service
Learn about Contact Apple for support and service
Q: I signed into The App store to purchase a utility program that would remove malware from my Mac Yosemite version. Yesterday ... more
-
by Dah•veed,Jun 22, 2016 5:57 PM
Dah•veed
Jun 22, 2016 5:57 PM
in response to Marguerite Thibault
Level 7
(34,636 points)
Mac App StoreStuff like this is just junk that will gum up your kit. Your best to delete it and be done with it.
Late 2012 Mac mini, macOS ?; Watch, 38 mm silver AL, Watch OS 2.2.1; iPad Air 2 & iPhone 6+, iOS ?; Apple Airport Express
-
by Carolyn Samit,Jun 22, 2016 7:56 PM
Carolyn Samit
Jun 22, 2016 7:56 PM
in response to Marguerite Thibault
Level 10
(120,143 points)
Apple WatchHi,
You can remove malware and adware for free using Malwarebytes. It's free.
Click Download here > https://www.malwarebytes.c
-
by Linc Davis,Jun 23, 2016 1:41 PM
Linc Davis
Jun 23, 2016 1:41 PM
in response to Marguerite Thibault
Level 10
(207,926 points)
ApplicationsA
Never use any kind of "anti-virus" or "anti-malware" software on a Mac. That's how you cause problems, not how you solve them.
B
You installed a fake "utility" called "Advanced Mac Cleaner" and/or "AdwareCleaner." Like any software that purports to automatically "clean up" or "speed up" a Mac, it's a scam.
To inactivate it, please take the steps below. This procedure may leave a few small files behind, but they have no effect, and trying to remove them all would be more trouble than it's worth.
Some of the files listed may be absent in your case. Back up all data before proceeding.
Malware is always changing to get around the defenses against it. This procedure works as of now, as far as I know. It may not work in the future. Anyone finding this comment a few days or more after it was posted should look for a more recent discussion, or start a new one.
If you paid for the software with a credit card, consider reporting the charge to the bank as fraudulent.
Triple-click anywhere in the line below on this page to select it:
~/Library/LaunchAgents
Right-click or control-click the highlighted line and select
Services ▹ Open
from the contextual menu.* A folder named "LaunchAgents" may open. If it does, look inside it for files with a name that begins in either of these ways:
com.pcv.
com.adwarecleaner.
Move any such files to the Trash.
Log out or restart the computer and empty the Trash.
*If you don't see the contextual menu item, copy the selected text to the Clipboard by pressing the key combination command-C. In the Finder, select
Go ▹ Go to Folder...
from the menu bar and paste into the box that opens by pressing command-V. You may not see what you pasted because a line break is included. Press return.
The malware is now permanently inactivated, as long as you don't reinstall it.
The problem started when you downloaded something, perhaps an application called "FileZilla" or "NicePlayer," when prompted to do so by a popup on a website. Never visit that site again. All legitimate software should be downloaded directly from the developer's website or from the Mac App Store, if applicable.
"Advanced Mac Cleaner" may have been bundled with other malware that was installed at the same time. If you still have problems with web browsers after removing it, ask for instructions.
