HT204306: If you forgot the passcode for your iPhone, iPad, or iPod touch, or your device is disabled

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zee160

Q: It says that the iphone can't connect to itunes because it's locked. Even when I'm trying to recover it. It also won't connect to the internet.

I'm trying to recover my phone because I forgot the password. When I connect my phone to itunes (on my computer), it says "You need to enter the passcode" for it to be able to connect to ITunes. So, I decided to try it the other way. By restoring it through ICloud.

 

When I tried that way, I was able to sign in and say erase the phone, but it says it needs to be connected to the internet for it to work. I can't go magically unlock the phone and connect it to the internet-- what do I do? I have work in two hours, so if I could please get an answer ASAP, that'd be great.

iPhone 6, iOS 9.3.2

Posted on Jun 23, 2016 4:15 AM

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