mateenb
Level 1 (12 points)
Safari

Q: safari crashes (safari web content quit unexpectedly) and kernel panics

Hi,

macbook pro 15" 2014 Getting intermittent safari crashes (safari web content quit unexpectedly) and kernel panics. No particular timing or usage It occurs randomly after few min\hours\days... cannot reproduce while troubleshooting......tried reinstalling OS no help...

MacBook Pro with Retina display, OS X El Capitan (10.11.5)

Posted on Jun 20, 2016 1:06 AM

by mateenb,Solvedanswer
mateenb mateenb
Level 1 (12 points)
Safari
A:

Fix Update:  Logic board replaced. Issue resolved.

Posted on Jul 20, 2016 4:19 AM

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mateenb

Q: safari crashes (safari web content quit unexpectedly) and kernel panics

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  • by Linc Davis,Helpful

    Linc Davis Linc Davis Jun 23, 2016 5:14 AM in response to mateenb
    Level 10 (207,963 points)
    Applications
    Jun 23, 2016 5:14 AM in response to mateenb

    That doesn't change my suggestion.

  • by macjack,

    macjack macjack Jun 22, 2016 8:16 AM in response to mateenb
    Level 9 (55,699 points)
    Mac OS X
    Jun 22, 2016 8:16 AM in response to mateenb

    A logical, well thought-out argument is always best.

  • by etresoft,Apple recommended

    etresoft etresoft Jun 23, 2016 5:14 AM in response to mateenb
    Level 7 (29,198 points)
    Mac OS X
    Jun 23, 2016 5:14 AM in response to mateenb

    Hello mateenb,

    You don't have any 3rd party software that is likely to cause a kernel panic. You have a newer machine with an SSD that is unlikely to have a hard drive fail by natural causes. I suggest you take the machine to an Apple Store or Authorized Apple Service Centre. You did buy the extended warranty, didn't you?

     

    Regarding malware, you don't appear to have any. However, your EtreCheck shows that you have disabled Gatekeeper. You may not have malware now but you will soon. Go to System Preferences > Security & Privacy > General and check the radio button that says "Mac App Store and identified developers". That is the default setting. It should NEVER be set to Anywhere. Anyone who told you to do that is actively trying to harm you and your machine.

  • by mateenb,

    mateenb mateenb Jun 23, 2016 5:15 AM in response to mateenb
    Level 1 (12 points)
    Safari
    Jun 23, 2016 5:15 AM in response to mateenb

    Thanks for the help :)

  • by mateenb,Solvedanswer

    mateenb mateenb Jul 20, 2016 4:19 AM in response to mateenb
    Level 1 (12 points)
    Safari
    Jul 20, 2016 4:19 AM in response to mateenb

    Fix Update:  Logic board replaced. Issue resolved.

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