Q: Wallet & Apple Pay - Allow Access When Locked is Greyed Out

Hello there, kelliefromlondonderry,

Thanks for using Apple Support Communities. 

I see that you are unable to access your Wallet & Apple Pay when the iPhone's Home Screen is locked. I use Apple Pay when my Home Screen is locked too, so I can help you find the best resolution for this issue. 

Go to Settings > Touch ID & Passcode. Then, under Allow Access When Locked, turn on Wallet. 

Additional information can be found in our iPhone User Guide here:

Wallet & Apple Pay settings

Have a great day! 

Hi Kellie, 

There's two "Allow Access When Locked" sections in your iPhone's settings where you need to enable this. You've already complete the first section in Settings > Wallet & Apple Pay.

For the next section, please make sure you are following this path: Settings > Touch ID & Passcode. Then, under Allow Access When Locked, turn on Wallet.

Best Regards. 

Hi Kellie, 

Please use the steps in the article below to give your iPhone a fresh restart. Then, test to see if you can adjust the settings.

Restart your iPhone, iPad, or iPod touch

If you still have an issue after that, please contact our support directly with the link below:

Contact Apple Support

Best Regards.