HT204306: If you forgot the passcode for your iPhone, iPad, or iPod touch, or your device is disabled

Learn about If you forgot the passcode for your iPhone, iPad, or iPod touch, or your device is disabled
Mike_Coombes
Level 1 (4 points)
iPhone

Q: My iphone 5 is telling me it's lost and asking me to call myself.

My passcode doesn't work.  I've connected to itunes but there's no option to unlock it. I can't even restore it from itunes because it says find my iphone has to be switched off.  Does this mean I have to buy a Samsung instead?

Posted on Jun 24, 2016 2:58 AM

Close
Mike_Coombes

Q: My iphone 5 is telling me it's lost and asking me to call myself.

  • All replies
  • Helpful answers

  • by chris_g1,

    chris_g1 chris_g1 Jun 24, 2016 3:26 PM in response to Mike_Coombes
    Community Specialists
    Jun 24, 2016 3:26 PM in response to Mike_Coombes

    Hello Mike_Coombes,

     

    From your post, I understand your passcode is not working and when you connect your iPhone to iTunes it says that you need to turn off Find My iPhone. I know how important it is for your iPhone to be in working order for you. In a situation like this, I recommend using one of the 3 methods suggested in the following article: 

     

    If you forgot the passcode for your iPhone, iPad, or iPod touch, or your device is disabled

     

    Pick a way to erase your device

    Unless you made a backup before you forgot your passcode, there isn't a way to save your device's data. You'll need to erase your device, which deletes all of your data and settings. Choose a way to erase:

    • If you've synced with iTunes, use iTunes.
    • If you're signed in to iCloud and Find My iPhone is enabled, use iCloud.
    • If you don't use iCloud and you can't sync or connect with iTunes, use recovery mode.

     

    Best Regards